PHP Ticket::setStatus方法代码示例

 public function listar($ordem = "ASC", $campo = self::ID)
 {
     $info = parent::listar($ordem, $campo);
     if (!empty($info)) {
         $temp = new Ticket($info[self::ID]);
         parent::resgatarObjetos($info);
         $lP = new ListaPessoas();
         $lP->condicoes('', $info[self::CLIENTE], ListaPessoas::ID);
         if ($lP->getTotal() > 0) {
             $temp->setCliente($lP->listar());
         }
         $temp->setNivel($info[self::NIVEL]);
         $temp->setStatus($info[self::STATUS]);
         $temp->setSatisfacao($info[self::SATISFACAO]);
         $temp->titulo = $info[self::TITULO];
         $temp->setDataAlteracao(new DataHora($info[self::DATAHORA_ALTERACAO]));
         return $temp;
     }
 }

     } elseif ($_FILES['attachment']['size'][$i] > $cfg->getMaxFileSize()) {
         $errors['attachment'] = _('File is too big') . ': ' . $_FILES['attachment']['size'][$i] . ' bytes';
     }
     $i++;
 }
 //Make sure the email is not banned
 if (!$errors && BanList::isbanned($ticket->getEmail())) {
     $errors['err'] = _('Email is in banlist. Must be removed to reply');
 }
 //If no error...do the do.
 if (!$errors && ($respId = $ticket->postResponse($_POST['response'], $_POST['signature'], $_FILES['attachment']))) {
     $msg = _('Response Posted Successfully');
     //Set status if any.
     $wasOpen = $ticket->isOpen();
     if (isset($_POST['ticket_status']) && $_POST['ticket_status']) {
         if ($ticket->setStatus($_POST['ticket_status']) && $ticket->reload()) {
             $note = sprintf(_('%s %s the ticket on reply'), $thisuser->getName(), $ticket->isOpen() ? _('reopened') : _('closed'));
             $ticket->logActivity(sprintf(_('Ticket status changed to %s'), $ticket->isOpen() ? _('Open') : _('Closed')), $note);
         }
     }
     //Finally upload attachment if any
     if ($_FILES['attachment'] && $_FILES['attachment']['size']) {
         $ticket->uploadAttachment($_FILES['attachment'], $respId, 'R');
     }
     $ticket->reload();
     //Mark the ticket answered if OPEN.
     if ($ticket->isopen()) {
         $ticket->markAnswered();
     } elseif ($wasOpen) {
         //Closed on response???
         $page = $ticket = null;

 /**
  * updates the ticket's status & priority.
  * A log entry about this will be created only if the newStatus is different from the current status and also when the newPriority is different from the current priority.
  * @todo break this function up into a updateStatus (already exists) and updatePriority function and perhaps write a wrapper function for the combo.
  * @param $ticket_id the id of the ticket of which we want to change the status & priority
  * @param $newStatus the new status value (integer)
  * @param $newPriority the new priority value (integer)
  * @param $author the user (id) that performed the update
  */
 public static function updateTicketStatusAndPriority($ticket_id, $newStatus, $newPriority, $author)
 {
     $ticket = new Ticket();
     $ticket->load_With_TId($ticket_id);
     if ($ticket->getStatus() != $newStatus) {
         $ticket->setStatus($newStatus);
         Ticket_Log::createLogEntry($ticket_id, $author, 5, $newStatus);
     }
     if ($ticket->getPriority() != $newPriority) {
         $ticket->setPriority($newPriority);
         Ticket_Log::createLogEntry($ticket_id, $author, 6, $newPriority);
     }
     $ticket->update();
 }

             //TODO: saved vs emailed attachments...admin config??
             $errors['attachment'] = 'upload dir invalid. Contact admin.';
         } elseif (!$cfg->canUploadFileType($_FILES['attachment']['name'])) {
             $errors['attachment'] = 'Invalid file type';
         }
     }
     //Make sure the email is not banned
     if (!$errors && BanList::isbanned($ticket->getEmail())) {
         $errors['err'] = 'Email is in banlist. Must be removed to reply';
     }
     //If no error...do the do.
     if (!$errors && ($respId = $ticket->postResponse($_POST['msg_id'], $_POST['response'], $_POST['signature'], $_FILES['attachment']))) {
         $msg = 'Response Posted Successfully';
         //Set status if any.
         if (isset($_POST['ticket_status']) && $_POST['ticket_status']) {
             $ticket->setStatus($_POST['ticket_status']);
         }
         //Finally upload attachment if any
         if ($_FILES['attachment'] && $_FILES['attachment']['size']) {
             $ticket->uploadAttachment($_FILES['attachment'], $respId, 'R');
         }
     } else {
         $errors['err'] = $errors['err'] ? $errors['err'] : 'Unable to post the response.';
     }
     break;
 case 'transfer':
     $fields = array();
     $fields['dept_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Select Department');
     $fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Note/Message required');
     $params = new Validator($fields);
     if (!$params->validate($_POST)) {

         $person = new Person($row['username']);
         $ticket->setEnteredByPerson($person);
         if (isset($row['referralId']) && $row['referralId']) {
             $person = new Person($row['referredId']);
             $ticket->setReferredPerson($person);
         } else {
             $ticket->setAssignedPerson($person);
         }
     } catch (Exception $e) {
     }
 }
 // status
 switch ($row['status']) {
     case 'Requested':
     case 'Referred':
         $ticket->setStatus('open');
         break;
     default:
         $ticket->setStatus('closed');
         $ticket->setResolution('Resolved');
 }
 // if the request has resolution record ==> it is closed
 if (isset($row['resolutionId']) && $row['resolutionId']) {
     $ticket->setStatus('closed');
     $ticket->setResolution('Resolved');
 }
 // No address or location info
 // Create the issue on this ticket
 $issue = new Issue();
 $issue->setDate($ticket->getEnteredDate());
 if ($ticket->getEnteredByPerson()) {

<?php

importar("Utilidades.Tickets.Lista.ListaTickets");
$tituloPagina = 'Utilidades > Tickets > Cadastrar';
$iCT = new IFAdmin(new Arquivos(Sistema::$adminLayoutCaminhoDiretorio . "/SistemaUtilidades/ticket.html"));
if (!empty($_POST)) {
    $erro = '';
    if (empty($_POST['titulo'])) {
        $erro = "<b>Titulo</b> não preenchido!<br><br>";
    }
    if (empty($erro)) {
        $ti = new Ticket();
        $ti->titulo = $_POST['titulo'];
        $ti->setNivel($_POST['nivel']);
        $ti->setStatus($_POST['status']);
        $lP = new ListaPessoas();
        $lP->condicoes('', $_POST['cliente'], ListaPessoas::ID);
        if ($lP->getTotal() > 0) {
            $ti->setCliente($lP->listar());
        }
        $lT = new ListaTickets();
        $lT->inserir($ti);
        if (!empty($_POST['texto'])) {
            $tP = new TicketPost();
            $tP->texto = $_POST['texto'];
            $tP->nome = Sistema::$nomeEmpresa;
            $tP->setDataHora(new DataHora());
            if (!empty($_FILES['arquivo']['name'])) {
                $tP->setArquivo(Arquivos::__OpenArquivoByTEMP($_FILES['arquivo']));
            }
            $ti->addPostagem($tP);