PHP Ticket::getID方法代码示例

 /**
  * Do a specific SLAlevel for a ticket
  *
  * @param $data array data of an entry of slalevels_tickets
  *
  * @return nothing
  **/
 static function doLevelForTicket(array $data)
 {
     $ticket = new Ticket();
     $slalevelticket = new self();
     // existing ticket and not deleted
     if ($ticket->getFromDB($data['tickets_id']) && !$ticket->isDeleted()) {
         $slalevel = new SlaLevel();
         $sla = new SLA();
         // Check if sla datas are OK
         if ($ticket->fields['slas_id'] > 0 && $ticket->fields['slalevels_id'] == $data['slalevels_id']) {
             if ($ticket->fields['status'] == CommonITILObject::CLOSED) {
                 // Drop line when status is closed
                 $slalevelticket->delete(array('id' => $data['id']));
             } else {
                 if ($ticket->fields['status'] != CommonITILObject::SOLVED) {
                     // If status = solved : keep the line in case of solution not validated
                     $input['id'] = $ticket->getID();
                     $input['_auto_update'] = true;
                     if ($slalevel->getRuleWithCriteriasAndActions($data['slalevels_id'], 1, 1) && $sla->getFromDB($ticket->fields['slas_id'])) {
                         $doit = true;
                         if (count($slalevel->criterias)) {
                             $doit = $slalevel->checkCriterias($ticket->fields);
                         }
                         // Process rules
                         if ($doit) {
                             $input = $slalevel->executeActions($input, array());
                         }
                     }
                     // Put next level in todo list
                     $next = $slalevel->getNextSlaLevel($ticket->fields['slas_id'], $ticket->fields['slalevels_id']);
                     $input['slalevels_id'] = $next;
                     $ticket->update($input);
                     $sla->addLevelToDo($ticket);
                     // Action done : drop the line
                     $slalevelticket->delete(array('id' => $data['id']));
                 }
             }
         } else {
             // Drop line
             $slalevelticket->delete(array('id' => $data['id']));
         }
     } else {
         // Drop line
         $slalevelticket->delete(array('id' => $data['id']));
     }
 }

 static function geTimelineItems(Ticket $ticket, $rand)
 {
     global $DB, $CFG_GLPI;
     $timeline = array();
     $user = new User();
     $group = new Group();
     $followup_obj = new TicketFollowup();
     $task_obj = new TicketTask();
     $document_item_obj = new Document_Item();
     $ticket_valitation_obj = new TicketValidation();
     //checks rights
     $showpublic = Session::haveRightsOr("followup", array(TicketFollowup::SEEPUBLIC, TicketFollowup::SEEPRIVATE)) && Session::haveRightsOr("task", array(TicketTask::SEEPUBLIC, TicketTask::SEEPRIVATE));
     $restrict_fup = $restrict_task = "";
     if (!Session::haveRight("ticket", TicketFollowup::SEEPRIVATE)) {
         $restrict_fup = " AND (`is_private` = '0'\n                            OR `users_id` ='" . Session::getLoginUserID() . "') ";
     }
     if (!Session::haveRight("ticket", TicketTask::SEEPRIVATE)) {
         $restrict_task = " AND (`is_private` = '0'\n                            OR `users_id` ='" . Session::getLoginUserID() . "') ";
     }
     if (!$showpublic) {
         $restrict = " AND 1 = 0";
     }
     //add ticket followups to timeline
     $followups = $followup_obj->find("tickets_id = " . $ticket->getID() . " {$restrict_fup}", 'date DESC');
     foreach ($followups as $followups_id => $followup) {
         $followup_obj->getFromDB($followups_id);
         $can_edit = $followup_obj->canUpdateItem();
         $followup['can_edit'] = $can_edit;
         $timeline[$followup['date'] . "_followup_" . $followups_id] = array('type' => 'TicketFollowup', 'item' => $followup);
     }
     //add ticket tasks to timeline
     $tasks = $task_obj->find("tickets_id = " . $ticket->getID() . " {$restrict_task}", 'date DESC');
     foreach ($tasks as $tasks_id => $task) {
         $task_obj->getFromDB($tasks_id);
         $can_edit = $task_obj->canUpdateItem();
         $task['can_edit'] = $can_edit;
         $timeline[$task['date'] . "_task_" . $tasks_id] = array('type' => 'TicketTask', 'item' => $task);
     }
     //add ticket documents to timeline
     $document_obj = new Document();
     $document_items = $document_item_obj->find("itemtype = 'Ticket' AND items_id = " . $ticket->getID());
     foreach ($document_items as $document_item) {
         $document_obj->getFromDB($document_item['documents_id']);
         $timeline[$document_obj->fields['date_mod'] . "_document_" . $document_item['documents_id']] = array('type' => 'Document_Item', 'item' => $document_obj->fields);
     }
     //add assign changes
     /*$log_obj = new Log;
           $gassign_items = $log_obj->find("itemtype = 'Ticket' AND items_id = ".$ticket->getID()." 
                                            AND itemtype_link = 'Group' AND linked_action = '15'");
     
           foreach ($gassign_items as $logs_id => $gassign) {
              //find group
              $group_name = preg_replace("#(.*)\s\([0-9]*\)#", "$1", $gassign['new_value']);
              $groups = $group->find("name = '$group_name'");
              $first_group = array_shift($groups);
              $group->getFromDB($first_group['id']);
              $content = __("Assigned to")." : ".
                         "<img src='".$CFG_GLPI['root_doc']."/plugins/talk/pics/group.png' class='group_assign' />".
                         "&nbsp;<strong>".$group->getLink()."</strong>";
     
              //find user
              $user_name = preg_replace("#(.*)\s\([0-9]*\)#", "$1", $gassign['user_name']);
              $users = $user->find("CONCAT(firstname, ' ', realname) = '$user_name'");
              $first_user = array_shift($users);
              if ($first_user == NULL) {
                 $first_user['id'] = false;
              }
     
              $timeline[$gassign['date_mod']."_assign_".$logs_id] = array('type' => 'Assign', 
                                                                          'item' => array(
                                                                             'date'     => $gassign['date_mod'],
                                                                             'content'  => $content,
                                                                             'can_edit' => false,
                                                                             'users_id' => $first_user['id']
                                                                          ));
           }*/
     //add existing solution
     if (!empty($ticket->fields['solution'])) {
         $users_id = 0;
         $solution_date = $ticket->fields['solvedate'];
         //search date and user of last solution in glpi_logs
         if ($res_solution = $DB->query("SELECT date_mod AS solution_date, user_name FROM glpi_logs\n                                     WHERE itemtype = 'Ticket' \n                                     AND items_id = " . $ticket->getID() . "\n                                     AND id_search_option = 24\n                                     ORDER BY id DESC\n                                     LIMIT 1")) {
             $data_solution = $DB->fetch_assoc($res_solution);
             if (!empty($data_solution['solution_date'])) {
                 $solution_date = $data_solution['solution_date'];
             }
             // find user
             if (!empty($data_solution['user_name'])) {
                 $users_id = addslashes(trim(preg_replace("/.*\\(([0-9]+)\\)/", "\$1", $data_solution['user_name'])));
             }
         }
         // fix trouble with html_entity_decode who skip accented characters (on windows browser)
         $solution_content = preg_replace_callback("/(&#[0-9]+;)/", function ($m) {
             return mb_convert_encoding($m[1], "UTF-8", "HTML-ENTITIES");
         }, $ticket->fields['solution']);
         $timeline[$solution_date . "_solution"] = array('type' => 'Solution', 'item' => array('id' => 0, 'content' => Html::clean(html_entity_decode($solution_content)), 'date' => $solution_date, 'users_id' => $users_id, 'solutiontypes_id' => $ticket->fields['solutiontypes_id'], 'can_edit' => Ticket::canUpdate() && $ticket->canSolve()));
     }
     // add ticket validation to timeline
     if ($ticket->fields['type'] == Ticket::DEMAND_TYPE && (Session::haveRight('ticketvalidation', TicketValidation::VALIDATEREQUEST) || Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) || $ticket->fields['type'] == Ticket::INCIDENT_TYPE && (Session::haveRight('ticketvalidation', TicketValidation::VALIDATEINCIDENT) || Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT))) {
         $ticket_validations = $ticket_valitation_obj->find('tickets_id = ' . $ticket->getID());
//.........这里部分代码省略.........

 static function pdfForTicket(PluginPdfSimplePDF $pdf, Ticket $ticket)
 {
     $survey = new TicketSatisfaction();
     $pdf->setColumnsSize(100);
     $pdf->displayTitle("<b>" . __('Satisfaction survey') . "</b>");
     if (!$survey->getFromDB($ticket->getID())) {
         $pdf->displayLine(__('No generated survey'));
     } else {
         if ($survey->getField('type') == 2) {
             $url = Entity::generateLinkSatisfaction($ticket);
             $pdf->displayLine(sprintf(__('%1$s (%2$s)'), __('External survey'), $url));
         } else {
             if ($survey->getField('date_answered')) {
                 $sat = $survey->getField('satisfaction');
                 $tabsat = array(0 => __('None'), 1 => __('1 star', 'pdf'), 2 => __('2 stars', 'pdf'), 3 => __('3 stars', 'pdf'), 4 => __('4 stars', 'pdf'), 5 => __('5 stars', 'pdf'));
                 if (isset($tabsat[$sat])) {
                     $sat = $tabsat[$sat] . "  ({$sat}/5)";
                 }
                 $pdf->displayLine('<b>' . sprintf(__('%1$s: %2$s'), __('Response date to the satisfaction survey') . '</b>', Html::convDateTime($survey->getField('date_answered'))));
                 $pdf->displayLine('<b>' . sprintf(__('%1$s: %2$s'), __('Satisfaction with the resolution of the ticket') . '</b>', $sat));
                 $pdf->displayText('<b>' . sprintf(__('%1$s: %2$s'), __('Comments') . '</b>', $survey->getField('comment')));
             } else {
                 // No answer
                 $pdf->displayLine(sprintf(__('%1$s: %2$s'), __('Creation date of the satisfaction survey'), Html::convDateTime($survey->getField('date_begin'))));
                 $pdf->displayLine(__('No answer', 'pdf'));
             }
         }
     }
     $pdf->displaySpace();
 }

 /**
  * @dataProvider ticketProvider
  */
 public function testCreateTicketWithActors($ticketActors)
 {
     $ticket = new Ticket();
     $ticket->add(array('name' => 'ticket title', 'description' => 'a description') + $ticketActors);
     $this->assertFalse($ticket->isNewItem());
     $ticketId = $ticket->getID();
     foreach ($ticketActors as $actorType => $actorsList) {
         // Convert single actor (scalar value) to array
         if (!is_array($actorsList)) {
             $actorsList = array($actorsList);
         }
         // Check all actors are assigned to the ticket
         foreach ($actorsList as $index => $actor) {
             $notify = isset($actorList['_users_id_requester_notif']['use_notification'][$index]) ? $actorList['_users_id_requester_notif']['use_notification'][$index] : 1;
             $alternateEmail = isset($actorList['_users_id_requester_notif']['use_notification'][$index]) ? $actorList['_users_id_requester_notif']['alternative_email'][$index] : '';
             switch ($actorType) {
                 case '_users_id_assign':
                     $this->_testTicketUser($ticket, $actor, CommonITILActor::REQUESTER, $notify, $alternateEmail);
                     break;
                 case '_users_id_observer':
                     $this->_testTicketUser($ticket, $actor, CommonITILActor::OBSERVER, $notify, $alternateEmail);
                     break;
                 case '_users_id_assign':
                     $this->_testTicketUser($ticket, $actor, CommonITILActor::ASSIGN, $notify, $alternateEmail);
                     break;
             }
         }
     }
 }

 /**
  * Do a specific SLAlevel for a ticket
  *
  * @param $data array data of an entry of slalevels_tickets
  *
  * @return nothing
  **/
 static function doLevelForTicket(array $data)
 {
     $ticket = new Ticket();
     $slalevelticket = new self();
     // existing ticket and not deleted
     if ($ticket->getFromDB($data['tickets_id']) && !$ticket->isDeleted()) {
         // search all actors of a ticket
         foreach ($ticket->getUsers(CommonITILActor::REQUESTER) as $user) {
             $ticket->fields['_users_id_requester'][] = $user['users_id'];
         }
         foreach ($ticket->getUsers(CommonITILActor::ASSIGN) as $user) {
             $ticket->fields['_users_id_assign'][] = $user['users_id'];
         }
         foreach ($ticket->getUsers(CommonITILActor::OBSERVER) as $user) {
             $ticket->fields['_users_id_observer'][] = $user['users_id'];
         }
         foreach ($ticket->getGroups(CommonITILActor::REQUESTER) as $group) {
             $ticket->fields['_groups_id_requester'][] = $group['groups_id'];
         }
         foreach ($ticket->getGroups(CommonITILActor::ASSIGN) as $group) {
             $ticket->fields['_groups_id_assign'][] = $group['groups_id'];
         }
         foreach ($ticket->getGroups(CommonITILActor::OBSERVER) as $groups) {
             $ticket->fields['_groups_id_observer'][] = $group['groups_id'];
         }
         foreach ($ticket->getSuppliers(CommonITILActor::ASSIGN) as $supplier) {
             $ticket->fields['_suppliers_id_assign'][] = $supplier['suppliers_id'];
         }
         $slalevel = new SlaLevel();
         $sla = new SLA();
         // Check if sla datas are OK
         if ($ticket->fields['slas_id'] > 0 && $ticket->fields['slalevels_id'] == $data['slalevels_id']) {
             if ($ticket->fields['status'] == CommonITILObject::CLOSED) {
                 // Drop line when status is closed
                 $slalevelticket->delete(array('id' => $data['id']));
             } else {
                 if ($ticket->fields['status'] != CommonITILObject::SOLVED) {
                     // If status = solved : keep the line in case of solution not validated
                     $input['id'] = $ticket->getID();
                     $input['_auto_update'] = true;
                     if ($slalevel->getRuleWithCriteriasAndActions($data['slalevels_id'], 1, 1) && $sla->getFromDB($ticket->fields['slas_id'])) {
                         $doit = true;
                         if (count($slalevel->criterias)) {
                             $doit = $slalevel->checkCriterias($ticket->fields);
                         }
                         // Process rules
                         if ($doit) {
                             $input = $slalevel->executeActions($input, array());
                         }
                     }
                     // Put next level in todo list
                     $next = $slalevel->getNextSlaLevel($ticket->fields['slas_id'], $ticket->fields['slalevels_id']);
                     $input['slalevels_id'] = $next;
                     $ticket->update($input);
                     $sla->addLevelToDo($ticket);
                     // Action done : drop the line
                     $slalevelticket->delete(array('id' => $data['id']));
                 }
             }
         } else {
             // Drop line
             $slalevelticket->delete(array('id' => $data['id']));
         }
     } else {
         // Drop line
         $slalevelticket->delete(array('id' => $data['id']));
     }
 }

 /**
  * @since version 0.85
  *
  * @see CommonDBTM::processMassiveActionsForOneItemtype()
  **/
 static function processMassiveActionsForOneItemtype(MassiveAction $ma, CommonDBTM $item, array $ids)
 {
     switch ($ma->getAction()) {
         case 'solveticket':
             $input = $ma->getInput();
             $ticket = new Ticket();
             foreach ($ids as $id) {
                 if ($item->can($id, READ)) {
                     if ($ticket->getFromDB($item->fields['tickets_id']) && $ticket->canSolve()) {
                         $toupdate = array();
                         $toupdate['id'] = $ticket->getID();
                         $toupdate['solutiontypes_id'] = $input['solutiontypes_id'];
                         $toupdate['solution'] = $input['solution'];
                         if ($ticket->update($toupdate)) {
                             $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
                         } else {
                             $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
                             $ma->addMessage($ticket->getErrorMessage(ERROR_ON_ACTION));
                         }
                     } else {
                         $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                         $ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
                     }
                 } else {
                     $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                     $ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
                 }
             }
             return;
     }
     parent::processMassiveActionsForOneItemtype($ma, $item, $ids);
 }

 /**
  * @since version 0.85
  *
  * @see CommonDBTM::processMassiveActionsForOneItemtype()
  **/
 static function processMassiveActionsForOneItemtype(MassiveAction $ma, CommonDBTM $item, array $ids)
 {
     switch ($ma->getAction()) {
         case 'add_task':
             if (!($task = getItemForItemtype('TicketTask'))) {
                 $ma->itemDone($item->getType(), $ids, MassiveAction::ACTION_KO);
                 break;
             }
             $ticket = new Ticket();
             $field = $ticket->getForeignKeyField();
             $input = $ma->getInput();
             foreach ($ids as $id) {
                 if ($item->can($id, READ)) {
                     if ($ticket->getFromDB($item->fields['tickets_id'])) {
                         $input2 = array($field => $item->fields['tickets_id'], 'taskcategories_id' => $input['taskcategories_id'], 'actiontime' => $input['actiontime'], 'content' => $input['content']);
                         if ($task->can(-1, CREATE, $input2)) {
                             if ($task->add($input2)) {
                                 $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
                             } else {
                                 $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
                                 $ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
                             }
                         } else {
                             $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                             $ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
                         }
                     } else {
                         $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                         $ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
                     }
                 }
             }
             return;
         case 'solveticket':
             $input = $ma->getInput();
             $ticket = new Ticket();
             foreach ($ids as $id) {
                 if ($item->can($id, READ)) {
                     if ($ticket->getFromDB($item->fields['tickets_id']) && $ticket->canSolve()) {
                         $toupdate = array();
                         $toupdate['id'] = $ticket->getID();
                         $toupdate['solutiontypes_id'] = $input['solutiontypes_id'];
                         $toupdate['solution'] = $input['solution'];
                         if ($ticket->update($toupdate)) {
                             $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
                         } else {
                             $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
                             $ma->addMessage($ticket->getErrorMessage(ERROR_ON_ACTION));
                         }
                     } else {
                         $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                         $ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
                     }
                 } else {
                     $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                     $ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
                 }
             }
             return;
     }
     parent::processMassiveActionsForOneItemtype($ma, $item, $ids);
 }

 /**
  * Show SLT for ticket
  *
  * @param $ticket      Ticket item
  * @param $type
  * @param $tt
  * @param $canupdate
  **/
 function showSltForTicket(Ticket $ticket, $type, $tt, $canupdate)
 {
     global $CFG_GLPI;
     list($dateField, $sltField) = self::getSltFieldNames($type);
     echo "<table width='100%'>";
     echo "<tr class='tab_bg_1'>";
     if (!isset($ticket->fields[$dateField]) || $ticket->fields[$dateField] == 'NULL') {
         $ticket->fields[$dateField] = '';
     }
     if ($ticket->fields['id']) {
         if ($this->getSltDataForTicket($ticket->fields['id'], $type)) {
             echo "<td>";
             echo Html::convDateTime($ticket->fields[$dateField]);
             echo "</td>";
             echo "<th>" . __('SLT') . "</th>";
             echo "<td>";
             echo Dropdown::getDropdownName('glpi_slts', $ticket->fields[$sltField]) . "&nbsp;";
             $commentsla = "";
             $slalevel = new SlaLevel();
             $nextaction = new SlaLevel_Ticket();
             if ($nextaction->getFromDBForTicket($ticket->fields["id"], $type)) {
                 $commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span><br>';
                 if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
                     $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
                 }
             }
             $slaoptions = array();
             if (Session::haveRight('sla', READ)) {
                 $slaoptions['link'] = Toolbox::getItemTypeFormURL('SLT') . "?id=" . $this->fields["id"];
             }
             Html::showToolTip($commentsla, $slaoptions);
             if ($canupdate) {
                 $fields = array('slt_delete' => 'slt_delete', 'id' => $ticket->getID(), 'type' => $type, '_glpi_csrf_token' => Session::getNewCSRFToken(), '_glpi_simple_form' => 1);
                 $JS = "  function delete_date{$type}(){\n                           if (nativeConfirm('" . addslashes(__('Also delete date ?')) . "')) {\n                              submitGetLink('" . $ticket->getFormURL() . "',\n                                            " . json_encode(array_merge($fields, array('delete_date' => 1))) . ");\n                           } else {\n                              submitGetLink('" . $ticket->getFormURL() . "',\n                                            " . json_encode(array_merge($fields, array('delete_date' => 0))) . ");\n                           }\n                        }";
                 echo Html::scriptBlock($JS);
                 echo "<a class='pointer' onclick='delete_date{$type}();return false;'>";
                 echo "<img src='" . $CFG_GLPI['root_doc'] . "/pics/delete.png' title='" . _x('button', 'Delete permanently') . "' " . "alt='" . _x('button', 'Delete permanently') . "' class='pointer'>";
                 echo "</a>";
             }
             echo "</td>";
         } else {
             echo "<td width='200px'>";
             echo $tt->getBeginHiddenFieldValue($dateField);
             if ($canupdate) {
                 Html::showDateTimeField($dateField, array('value' => $ticket->fields[$dateField], 'timestep' => 1, 'maybeempty' => true));
             } else {
                 echo Html::convDateTime($ticket->fields[$dateField]);
             }
             echo $tt->getEndHiddenFieldValue($dateField, $ticket);
             echo "</td>";
             $slt_data = $this->getSltData("`type` = '{$type}'\n                                           AND `entities_id` = '" . $ticket->fields['entities_id'] . "'");
             if ($canupdate && !empty($slt_data)) {
                 echo "<td>";
                 echo $tt->getBeginHiddenFieldText($sltField);
                 echo "<span id='slt_action{$type}'>";
                 echo "<a " . Html::addConfirmationOnAction(array(__('The assignment of a SLT to a ticket causes the recalculation of the date.'), __("Escalations defined in the SLT will be triggered under this new date.")), "cleanhide('slt_action{$type}');cleandisplay('slt_choice{$type}');") . "><img src='" . $CFG_GLPI['root_doc'] . "/pics/clock.png' title='" . __('SLT') . "' alt='" . __('SLT') . "' class='pointer'></a>";
                 echo "</span>";
                 echo "<div id='slt_choice{$type}' style='display:none'>";
                 echo "<span  class='b'>" . __('SLT') . "</span>&nbsp;";
                 Slt::dropdown(array('name' => $sltField, 'entity' => $ticket->fields["entities_id"], 'condition' => "`type` = '" . $type . "'"));
                 echo "</div>";
                 echo $tt->getEndHiddenFieldText($sltField);
                 echo "</td>";
             }
         }
     } else {
         // New Ticket
         echo "<td>";
         echo $tt->getBeginHiddenFieldValue($dateField);
         Html::showDateTimeField($dateField, array('value' => $ticket->fields[$dateField], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
         echo $tt->getEndHiddenFieldValue($dateField, $ticket);
         echo "</td>";
         $slt_data = $this->getSltData("`type` = '{$type}'\n                                        AND `entities_id` = '" . $ticket->fields['entities_id'] . "'");
         if ($canupdate && !empty($slt_data)) {
             echo "<th>" . $tt->getBeginHiddenFieldText($sltField);
             printf(__('%1$s%2$s'), __('SLT'), $tt->getMandatoryMark($sltField));
             echo $tt->getEndHiddenFieldText('slas_id') . "</th>";
             echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue($sltField);
             Slt::dropdown(array('name' => $sltField, 'entity' => $ticket->fields["entities_id"], 'value' => isset($ticket->fields[$sltField]) ? $ticket->fields[$sltField] : 0, 'condition' => "`type` = '" . $type . "'"));
             echo $tt->getEndHiddenFieldValue($sltField, $ticket);
             echo "</td>";
         }
     }
     echo "</tr>";
     echo "</table>";
 }

 /**
  * @see CommonDBTM::doSpecificMassiveActions()
  *
  * @since version 0.84
  **/
 function doSpecificMassiveActions($input = array())
 {
     $res = array('ok' => 0, 'ko' => 0, 'noright' => 0);
     switch ($input['action']) {
         case "solveticket":
             $ticket = new Ticket();
             foreach ($input["item"] as $key => $val) {
                 if ($val == 1) {
                     if ($this->can($key, 'r')) {
                         if ($ticket->getFromDB($this->fields['tickets_id']) && $ticket->canSolve()) {
                             $toupdate = array();
                             $toupdate['id'] = $ticket->getID();
                             $toupdate['solutiontypes_id'] = $input['solutiontypes_id'];
                             $toupdate['solution'] = $input['solution'];
                             if ($ticket->update($toupdate)) {
                                 $res['ok']++;
                             } else {
                                 $res['ko']++;
                             }
                         } else {
                             $res['noright']++;
                         }
                     } else {
                         $res['noright']++;
                     }
                 }
             }
             break;
         default:
             return parent::doSpecificMassiveActions($input);
     }
     return $res;
 }

 /**
  * Add a document to a existing ticket
  * for an authenticated user
  *
  * @param $params array of options (ticket, uri, name, base64, comment)
  *        only one of uri and base64 must be set
  *        name is mandatory when base64 set, for extension check (filename)
  * @param $protocol     the communication protocol used
  *
  * @return array of hashtable
  **/
 static function methodAddTicketDocument($params, $protocol)
 {
     global $DB, $CFG_GLPI;
     if (isset($params['help'])) {
         return array('ticket' => 'integer,mandatory', 'uri' => 'string,optional', 'base64' => 'string,optional', 'content' => 'string,optional', 'close' => 'bool,optional', 'reopen' => 'bool,optional', 'source' => 'string,optional', 'private' => 'bool,optional', 'help' => 'bool,optional');
     }
     if (!Session::getLoginUserID()) {
         return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
     }
     $ticket = new Ticket();
     if (!isset($params['ticket'])) {
         return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'ticket');
     }
     if (!is_numeric($params['ticket'])) {
         return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'ticket');
     }
     if (!$ticket->can($params['ticket'], 'r')) {
         return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND);
     }
     if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray())) {
         return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'closed ticket');
     }
     if (!$ticket->canAddFollowups()) {
         return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'access denied');
     }
     if (isset($params['name']) && !empty($params['name'])) {
         $document_name = addslashes($params['name']);
     } else {
         $document_name = addslashes(sprintf(__('%1$s %2$s'), _x('phone', 'Number'), $ticket->fields['id']));
     }
     $filename = tempnam(GLPI_DOC_DIR . '/_tmp', 'PWS');
     $response = parent::uploadDocument($params, $protocol, $filename, $document_name);
     //An error occured during document upload
     if (parent::isError($protocol, $response)) {
         return $response;
     }
     $doc = new Document();
     $documentitem = new Document_Item();
     $docid = $doc->getFromDBbyContent($ticket->fields["entities_id"], $filename);
     if ($docid) {
         $input = array('itemtype' => $ticket->getType(), 'items_id' => $ticket->getID(), 'documents_id' => $doc->getID());
         if ($DB->request('glpi_documents_items', $input)->numrows()) {
             return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'document already associated to this ticket');
         }
         $new = $documentitem->add($input);
     } else {
         $input = array('itemtype' => $ticket->getType(), 'items_id' => $ticket->getID(), 'tickets_id' => $ticket->getID(), 'entities_id' => $ticket->getEntityID(), 'is_recursive' => $ticket->isRecursive(), 'documentcategories_id' => $CFG_GLPI["documentcategories_id_forticket"]);
         $new = $doc->add($input);
     }
     // to not add it twice during followup
     unset($_FILES['filename']);
     if (!$new) {
         return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', self::getDisplayError());
     }
     if (isset($params['comment']) && !empty($params['comment'])) {
         $params['content'] = $params['comment'];
         unset($params['comment']);
     }
     if (isset($params['content']) && !empty($params['content'])) {
         return self::methodAddTicketFollowup($params, $protocol);
     }
     return self::methodGetTicket(array('ticket' => $params['ticket']), $protocol);
 }

 static function checkAssignGroup(Ticket $ticket)
 {
     global $DB;
     $ok = 0;
     $ptConfig = new PluginTimelineticketConfig();
     $ptConfig->getFromDB(1);
     if ($ptConfig->fields["add_waiting"] == 0) {
         $ok = 1;
     }
     if ($ok && in_array("status", $ticket->updates) && isset($ticket->oldvalues["status"]) && $ticket->oldvalues["status"] == Ticket::WAITING) {
         if ($ticket->countGroups(CommonITILActor::ASSIGN)) {
             foreach ($ticket->getGroups(CommonITILActor::ASSIGN) as $d) {
                 $ptAssignGroup = new PluginTimelineticketAssignGroup();
                 $calendar = new Calendar();
                 $calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
                 $datedebut = $ticket->fields['date'];
                 if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
                     $delay = $calendar->getActiveTimeBetween($datedebut, $_SESSION["glpi_currenttime"]);
                 } else {
                     // cas 24/24 - 7/7
                     $delay = strtotime($_SESSION["glpi_currenttime"]) - strtotime($datedebut);
                 }
                 $input = array();
                 $input['tickets_id'] = $ticket->getID();
                 $input['groups_id'] = $d["groups_id"];
                 $input['date'] = $_SESSION["glpi_currenttime"];
                 $input['begin'] = $delay;
                 $ptAssignGroup->add($input);
             }
         }
     } else {
         if ($ok && in_array("status", $ticket->updates) && isset($ticket->fields["status"]) && $ticket->fields["status"] == Ticket::WAITING) {
             if ($ticket->countGroups(CommonITILActor::ASSIGN)) {
                 foreach ($ticket->getGroups(CommonITILActor::ASSIGN) as $d) {
                     $calendar = new Calendar();
                     $calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
                     $ptAssignGroup = new PluginTimelineticketAssignGroup();
                     $query = "SELECT MAX(`date`) AS datedebut, id\n                         FROM `" . $ptAssignGroup->getTable() . "`\n                         WHERE `tickets_id` = '" . $ticket->getID() . "'\n                           AND `groups_id`='" . $d["groups_id"] . "'\n                           AND `delay` IS NULL";
                     $result = $DB->query($query);
                     $datedebut = '';
                     $input = array();
                     if ($result && $DB->numrows($result)) {
                         $datedebut = $DB->result($result, 0, 'datedebut');
                         $input['id'] = $DB->result($result, 0, 'id');
                     } else {
                         return;
                     }
                     if (!$datedebut) {
                         $delay = 0;
                         // Utilisation calendrier
                     } else {
                         if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
                             $delay = $calendar->getActiveTimeBetween($datedebut, $_SESSION["glpi_currenttime"]);
                         } else {
                             // cas 24/24 - 7/7
                             $delay = strtotime($_SESSION["glpi_currenttime"]) - strtotime($datedebut);
                         }
                     }
                     $input['delay'] = $delay;
                     $ptAssignGroup->update($input);
                 }
             }
         }
     }
 }

 function showForm(Ticket $ticket)
 {
     global $CFG_GLPI;
     echo "<form method='post' name='' id=''  action=\"" . $CFG_GLPI['root_doc'] . "/plugins/escalation/front/ticketcopy.form.php\">";
     echo "<table width='950' class='tab_cadre_fixe'>";
     echo "<tr>";
     echo "<th colspan='3'>";
     echo "Copie de ticket (Liste des champs à copier)";
     echo "</th>";
     echo "</tr>";
     echo "<tr>";
     echo "<td colspan='3' align='center'>";
     echo "<a href=\"javascript:showHideDiv('listfields','imgcat0','../../pics/folder.png'," . "'../../pics/folder-open.png');\">";
     echo "Voir tous les champs</a>";
     echo "</td>";
     echo "</tr>";
     echo "<tr>";
     echo "<td>";
     echo "</td>";
     echo "<td>";
     echo "Lier au ticket";
     echo "</td>";
     echo "<td>";
     Dropdown::showYesNo('link');
     echo "</td>";
     echo "</tr>";
     $this->displayField(__('Title'), "name", $ticket->fields['name'], '', 'checked');
     $this->displayField(__('Description'), "content", $ticket->fields['content'], '', 'checked');
     echo "</table>";
     echo "<div id='listfields' style='display:none;'>";
     echo "<table width='950' class='tab_cadre_fixe'>";
     $this->displayField(__('Status'), "status", Ticket::getStatus($ticket->fields['status']), $ticket->fields['status']);
     $this->displayField(__('Type'), "type", Ticket::getTicketTypeName($ticket->fields['type']), $ticket->fields['type']);
     $this->displayField(__('Urgency'), "urgency", Ticket::getUrgencyName($ticket->fields['urgency']), $ticket->fields['urgency']);
     $this->displayField(__('Impact'), "impact", Ticket::getImpactName($ticket->fields['impact']), $ticket->fields['impact']);
     $this->displayField(__('Priority'), "priority", Ticket::getPriorityName($ticket->fields['priority']), $ticket->fields['priority']);
     $this->displayField(__('Due date'), "due_date", Html::convDateTime($ticket->fields['due_date']), $ticket->fields['due_date']);
     $this->displayField(__('Category'), "itilcategories_id", Dropdown::getDropdownName('glpi_itilcategories', $ticket->fields['itilcategories_id']), $ticket->fields['itilcategories_id']);
     if ($ticket->fields['items_id'] > 0) {
         $this->displayField(__('Associated element') . ' - ' . __('Type'), "itemtype", call_user_func(array($ticket->fields['itemtype'], 'getTypeName')), $ticket->fields['itemtype']);
         $this->displayField(__('Associated element'), "items_id", Dropdown::getDropdownName(getTableForItemType($ticket->fields['itemtype']), $ticket->fields['items_id']), $ticket->fields['items_id']);
     }
     $this->displayField(__('Request source'), "requesttypes_id", Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields['requesttypes_id']), $ticket->fields['requesttypes_id']);
     $this->displayField(__('SLA'), "slas_id", Dropdown::getDropdownName('glpi_slas', $ticket->fields['slas_id']), $ticket->fields['slas_id']);
     $ticket_User = new Ticket_User();
     $a_ticket_users = $ticket_User->find("`tickets_id`='" . $ticket->getID() . "'\n         AND `type`='1'");
     foreach ($a_ticket_users as $data) {
         $name = '';
         if ($data['users_id'] == 0) {
             $name = $data['alternative_email'];
         } else {
             $name = Dropdown::getDropdownName('glpi_users', $data['users_id']);
         }
         $this->displayField(__('Requester'), "_users_id_requester", $name, $data['id']);
     }
     $group_Ticket = new Group_Ticket();
     $a_group_tickets = $group_Ticket->find("`tickets_id`='" . $ticket->getID() . "'\n         AND `type`='1'");
     foreach ($a_group_tickets as $data) {
         $this->displayField(__('Requester group'), "_groups_id_requester", Dropdown::getDropdownName('glpi_groups', $data['groups_id']), $data['groups_id']);
     }
     // Techs
     $peConfig = new PluginEscalationConfig();
     if ($peConfig->getValue('workflow', $ticket->fields['entities_id']) == '0') {
         $a_ticket_uers = $ticket_User->find("`tickets_id`='" . $ticket->getID() . "'\n            AND `type`='2'");
         foreach ($a_ticket_uers as $data) {
             $name = '';
             if ($data['users_id'] == 0) {
                 $name = $data['alternative_email'];
             } else {
                 $name = Dropdown::getDropdownName('glpi_users', $data['users_id']);
             }
             $this->displayField(__('Technician'), "_users_id_assign", $name, $data['id']);
         }
         $a_group_tickets = $group_Ticket->find("`tickets_id`='" . $ticket->getID() . "'\n            AND `type`='2'");
         foreach ($a_group_tickets as $data) {
             $this->displayField(__('Group in charge of the ticket'), "_groups_id_assign", Dropdown::getDropdownName('glpi_groups', $data['groups_id']), $data['groups_id']);
         }
     }
     $ticketFollowup = new TicketFollowup();
     $followups = $ticketFollowup->find("`tickets_id`='" . $ticket->getID() . "'");
     foreach ($followups as $data) {
         $this->displayField(__('Follow-up'), "followup-" . $data['id'], $data['content'], $data['id']);
     }
     $ticketTask = new TicketTask();
     $tasks = $ticketTask->find("`tickets_id`='" . $ticket->getID() . "'");
     foreach ($tasks as $data) {
         $this->displayField(__('Task'), "task-" . $data['id'], $data['content'], $data['id']);
     }
     // Documents
     //      $document_Item = new Document_Item();
     //      $docs = $document_Item->find("`items_id`='".$ticket->getID()."'
     //         AND `itemtype`='Ticket'");
     //      foreach ($docs as $data) {
     //         $this->displayField($LANG['document'][18], "filename",
     //            Dropdown::getDropdownName("glpi_documents", $data['documents_id']),
     //            $data['documents_id']);
     //      }
     //      // filename[]
     echo "</table>";
     echo "</div>";
//.........这里部分代码省略.........