PHP Ticket::getTypeName方法代码示例

GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
GNU General Public License for more details.

You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkLoginUser();
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
    Html::helpHeader(Ticket::getTypeName(2), '', $_SESSION["glpiname"]);
} else {
    Html::header(Ticket::getTypeName(2), '', "maintain", "ticket");
}
if ($_SESSION['glpirefresh_ticket_list'] > 0) {
    // Refresh automatique  sur tracking.php
    echo "<script type=\"text/javascript\">\n";
    echo "setInterval(\"window.location.reload()\"," . 60000 * $_SESSION['glpirefresh_ticket_list'] . ");\n";
    echo "</script>\n";
}
Search::show('Ticket');
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
    Html::helpFooter();
} else {
    Html::footer();
}

 /**
  * Show tickets for a projecttask
  *
  * @param $projecttask ProjectTask object
  **/
 static function showForProjectTask(ProjectTask $projecttask)
 {
     global $DB, $CFG_GLPI;
     $ID = $projecttask->getField('id');
     if (!$projecttask->can($ID, READ)) {
         return false;
     }
     $canedit = $projecttask->canEdit($ID);
     $rand = mt_rand();
     $query = "SELECT DISTINCT `glpi_projecttasks_tickets`.`id` AS linkID,\n                                `glpi_tickets`.*\n                FROM `glpi_projecttasks_tickets`\n                LEFT JOIN `glpi_tickets`\n                     ON (`glpi_projecttasks_tickets`.`tickets_id` = `glpi_tickets`.`id`)\n                WHERE `glpi_projecttasks_tickets`.`projecttasks_id` = '{$ID}'\n                ORDER BY `glpi_tickets`.`name`";
     $result = $DB->query($query);
     $tickets = array();
     $used = array();
     if ($numrows = $DB->numrows($result)) {
         while ($data = $DB->fetch_assoc($result)) {
             $tickets[$data['id']] = $data;
             $used[$data['id']] = $data['id'];
         }
     }
     if ($canedit) {
         echo "<div class='firstbloc'>";
         echo "<form name='projecttaskticket_form{$rand}' id='projecttaskticket_form{$rand}'\n                method='post' action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
         echo "<table class='tab_cadre_fixe'>";
         echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a ticket') . "</th></tr>";
         echo "<tr class='tab_bg_2'><td class='right'>";
         echo "<input type='hidden' name='projecttasks_id' value='{$ID}'>";
         $condition = "`glpi_tickets`.`status`\n                        NOT IN ('" . implode("', '", array_merge(Ticket::getSolvedStatusArray(), Ticket::getClosedStatusArray())) . "')";
         Ticket::dropdown(array('used' => $used, 'entity' => $projecttask->getEntityID(), 'entity_sons' => $projecttask->isRecursive(), 'condition' => $condition, 'displaywith' => array('id')));
         echo "</td><td width='20%'>";
         echo "<a href='" . Toolbox::getItemTypeFormURL('Ticket') . "?_projecttasks_id={$ID}'>";
         _e('Create a ticket from this task');
         echo "</a>";
         echo "</td><td class='center'>";
         echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
         echo "</td></tr>";
         echo "</table>";
         Html::closeForm();
         echo "</div>";
     }
     echo "<div class='spaced'>";
     if ($canedit && $numrows) {
         Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
         $massiveactionparams = array('num_displayed' => $numrows, 'container' => 'mass' . __CLASS__ . $rand);
         Html::showMassiveActions($massiveactionparams);
     }
     echo "<table class='tab_cadre_fixehov'>";
     echo "<tr><th colspan='12'>" . Ticket::getTypeName($numrows) . "</th>";
     echo "</tr>";
     if ($numrows) {
         Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
         Session::initNavigateListItems('Ticket', sprintf(__('%1$s = %2$s'), ProjectTask::getTypeName(1), $projecttask->fields["name"]));
         $i = 0;
         foreach ($tickets as $data) {
             Session::addToNavigateListItems('Ticket', $data["id"]);
             Ticket::showShort($data['id'], array('followups' => false, 'row_num' => $i, 'type_for_massiveaction' => __CLASS__, 'id_for_massiveaction' => $data['linkID']));
             $i++;
         }
     }
     echo "</table>";
     if ($canedit && $numrows) {
         $massiveactionparams['ontop'] = false;
         Html::showMassiveActions($massiveactionparams);
         Html::closeForm();
     }
     echo "</div>";
 }

GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
GNU General Public License for more details.

You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkLoginUser();
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
    Html::helpHeader(Ticket::getTypeName(Session::getPluralNumber()), '', $_SESSION["glpiname"]);
} else {
    Html::header(Ticket::getTypeName(Session::getPluralNumber()), '', "helpdesk", "ticket");
}
if ($_SESSION['glpirefresh_ticket_list'] > 0) {
    // Refresh automatique  sur tracking.php
    echo "<script type=\"text/javascript\">\n";
    echo "setInterval(\"window.location.reload()\"," . 60000 * $_SESSION['glpirefresh_ticket_list'] . ");\n";
    echo "</script>\n";
}
Search::show('Ticket');
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
    Html::helpFooter();
} else {
    Html::footer();
}

//.........这里部分代码省略.........
     if (in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
         $canupdate = false;
     }
     $showuserlink = 0;
     if (Session::haveRight('user', 'r')) {
         $showuserlink = 1;
     }
     if (!$options['template_preview']) {
         $ticket->showTabs($options);
     } else {
         // Add all values to fields of tickets for template preview
         foreach ($values as $key => $val) {
             if (!isset($ticket->fields[$key])) {
                 $ticket->fields[$key] = $val;
             }
         }
     }
     // In percent
     $colsize1 = '13';
     $colsize2 = '29';
     $colsize3 = '13';
     $colsize4 = '45';
     $canupdate_descr = $canupdate || $ticket->fields['status'] == Ticket::INCOMING && $ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $ticket->numberOfFollowups() == 0 && $ticket->numberOfTasks() == 0;
     if (!$options['template_preview']) {
         echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
     }
     echo "<div class='spaced' id='tabsbody'>";
     echo "<table class='tab_cadre_fixe' id='mainformtable'>";
     // Optional line
     $ismultientities = Session::isMultiEntitiesMode();
     echo "<tr class='headerRow'>";
     echo "<th colspan='4'>";
     if ($ID) {
         $text = sprintf(__('%1$s - %2$s'), $ticket->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
         if ($ismultientities) {
             $text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $ticket->fields['entities_id']));
         }
         echo $text;
     } else {
         if ($ismultientities) {
             printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $ticket->fields['entities_id']));
         } else {
             _e('New ticket');
         }
     }
     echo "</th></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>";
     echo $tt->getBeginHiddenFieldText('date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
     } else {
         _e('Opening date');
     }
     echo $tt->getEndHiddenFieldText('date');
     echo "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('date');
     $date = $ticket->fields["date"];
     if ($canupdate) {
         Html::showDateTimeFormItem("date", $date, 1, false);
     } else {
         echo Html::convDateTime($date);
     }
     echo $tt->getEndHiddenFieldValue('date', $ticket);
     echo "</td>";

 /**
  * Show changes for a ticket
  *
  * @param $ticket Ticket object
  **/
 static function showForTicket(Ticket $ticket)
 {
     global $DB, $CFG_GLPI;
     $ID = $ticket->getField('id');
     if (!$ticket->can($ID, READ)) {
         return false;
     }
     $canedit = $ticket->canEdit($ID);
     $rand = mt_rand();
     $query = "SELECT DISTINCT `glpi_changes_tickets`.`id` AS linkID,\n                                `glpi_changes`.*\n                FROM `glpi_changes_tickets`\n                LEFT JOIN `glpi_changes`\n                     ON (`glpi_changes_tickets`.`changes_id` = `glpi_changes`.`id`)\n                WHERE `glpi_changes_tickets`.`tickets_id` = '{$ID}'\n                ORDER BY `glpi_changes`.`name`";
     $result = $DB->query($query);
     $changes = array();
     $used = array();
     if ($numrows = $DB->numrows($result)) {
         while ($data = $DB->fetch_assoc($result)) {
             $changes[$data['id']] = $data;
             $used[$data['id']] = $data['id'];
         }
     }
     if ($canedit) {
         echo "<div class='firstbloc'>";
         echo "<form name='changeticket_form{$rand}' id='changeticket_form{$rand}' method='post'\n               action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
         echo "<table class='tab_cadre_fixe'>";
         echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a change') . "</th></tr>";
         echo "<tr class='tab_bg_2'><td>";
         echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
         Change::dropdown(array('used' => $used, 'entity' => $ticket->getEntityID()));
         echo "</td><td class='center'>";
         echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
         echo "</td><td>";
         if (Session::haveRight('change', CREATE)) {
             echo "<a href='" . Toolbox::getItemTypeFormURL('Change') . "?tickets_id={$ID}'>";
             _e('Create a change from this ticket');
             echo "</a>";
         }
         echo "</td></tr></table>";
         Html::closeForm();
         echo "</div>";
     }
     echo "<div class='spaced'>";
     if ($canedit && $numrows) {
         Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
         $massiveactionparams = array('num_displayed' => $numrows, 'container' => 'mass' . __CLASS__ . $rand);
         Html::showMassiveActions($massiveactionparams);
     }
     echo "<table class='tab_cadre_fixehov'>";
     echo "<tr class='noHover'><th colspan='12'>" . Change::getTypeName($numrows) . "</th>";
     echo "</tr>";
     if ($numrows) {
         Change::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
         Session::initNavigateListItems('Change', sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->fields["name"]));
         $i = 0;
         foreach ($changes as $data) {
             Session::addToNavigateListItems('Change', $data["id"]);
             Change::showShort($data['id'], array('row_num' => $i, 'type_for_massiveaction' => __CLASS__, 'id_for_massiveaction' => $data['linkID']));
             $i++;
         }
         Change::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
     }
     echo "</table>";
     if ($canedit && $numrows) {
         $massiveactionparams['ontop'] = false;
         Html::showMassiveActions($massiveactionparams);
         Html::closeForm();
     }
     echo "</div>";
 }

//.........这里部分代码省略.........
     $tab[7]['table'] = 'glpi_itilcategories';
     $tab[7]['field'] = 'completename';
     $tab[7]['name'] = __('Category');
     $tab[7]['datatype'] = 'dropdown';
     $tab[80]['table'] = 'glpi_entities';
     $tab[80]['field'] = 'completename';
     $tab[80]['name'] = __('Entity');
     $tab[80]['massiveaction'] = false;
     $tab[80]['datatype'] = 'dropdown';
     $tab[45]['table'] = $this->getTable();
     $tab[45]['field'] = 'actiontime';
     $tab[45]['name'] = __('Total duration');
     $tab[45]['datatype'] = 'timestamp';
     $tab[45]['massiveaction'] = false;
     $tab[45]['nosearch'] = true;
     $tab[64]['table'] = 'glpi_users';
     $tab[64]['field'] = 'name';
     $tab[64]['linkfield'] = 'users_id_lastupdater';
     $tab[64]['name'] = __('Last edit by');
     $tab[64]['massiveaction'] = false;
     $tab[64]['datatype'] = 'dropdown';
     $tab[64]['right'] = 'all';
     $tab[65]['table'] = 'glpi_items_problems';
     $tab[65]['field'] = 'count';
     $tab[65]['name'] = _x('quantity', 'Number of items');
     $tab[65]['forcegroupby'] = true;
     $tab[65]['usehaving'] = true;
     $tab[65]['datatype'] = 'number';
     $tab[65]['massiveaction'] = false;
     $tab[65]['joinparams'] = array('jointype' => 'child');
     $tab += $this->getSearchOptionsActors();
     $tab['analysis'] = __('Analysis');
     $tab[60]['table'] = $this->getTable();
     $tab[60]['field'] = 'impactcontent';
     $tab[60]['name'] = __('Impacts');
     $tab[60]['massiveaction'] = false;
     $tab[60]['datatype'] = 'text';
     $tab[61]['table'] = $this->getTable();
     $tab[61]['field'] = 'causecontent';
     $tab[61]['name'] = __('Causes');
     $tab[61]['massiveaction'] = false;
     $tab[61]['datatype'] = 'text';
     $tab[62]['table'] = $this->getTable();
     $tab[62]['field'] = 'symptomcontent';
     $tab[62]['name'] = __('Symptoms');
     $tab[62]['massiveaction'] = false;
     $tab[62]['datatype'] = 'text';
     $tab[90]['table'] = $this->getTable();
     $tab[90]['field'] = 'notepad';
     $tab[90]['name'] = __('Notes');
     $tab[90]['massiveaction'] = false;
     $tab[90]['datatype'] = 'text';
     $tab['task'] = _n('Task', 'Tasks', 2);
     $tab[26]['table'] = 'glpi_problemtasks';
     $tab[26]['field'] = 'content';
     $tab[26]['name'] = __('Task description');
     $tab[26]['forcegroupby'] = true;
     $tab[26]['splititems'] = true;
     $tab[26]['massiveaction'] = false;
     $tab[26]['joinparams'] = array('jointype' => 'child');
     $tab[26]['datatype'] = 'text';
     $tab[28]['table'] = 'glpi_problemtasks';
     $tab[28]['field'] = 'count';
     $tab[28]['name'] = _x('quantity', 'Number of tasks');
     $tab[28]['forcegroupby'] = true;
     $tab[28]['usehaving'] = true;
     $tab[28]['datatype'] = 'number';
     $tab[28]['massiveaction'] = false;
     $tab[28]['joinparams'] = array('jointype' => 'child');
     $tab[20]['table'] = 'glpi_taskcategories';
     $tab[20]['field'] = 'name';
     $tab[20]['name'] = __('Task category');
     $tab[20]['datatype'] = 'dropdown';
     $tab[20]['forcegroupby'] = true;
     $tab[20]['splititems'] = true;
     $tab[20]['massiveaction'] = false;
     $tab[20]['joinparams'] = array('beforejoin' => array('table' => 'glpi_problemtasks', 'joinparams' => array('jointype' => 'child')));
     $tab['solution'] = _n('Solution', 'Solutions', 2);
     $tab[23]['table'] = 'glpi_solutiontypes';
     $tab[23]['field'] = 'name';
     $tab[23]['name'] = __('Solution type');
     $tab[23]['datatype'] = 'dropdown';
     $tab[24]['table'] = $this->getTable();
     $tab[24]['field'] = 'solution';
     $tab[24]['name'] = _n('Solution', 'Solutions', 1);
     $tab[24]['datatype'] = 'text';
     $tab[24]['htmltext'] = true;
     $tab[24]['massiveaction'] = false;
     $tab += $this->getSearchOptionsStats();
     $tab['ticket'] = Ticket::getTypeName(2);
     $tab[141]['table'] = 'glpi_problems_tickets';
     $tab[141]['field'] = 'count';
     $tab[141]['name'] = __('Number of tickets');
     $tab[141]['forcegroupby'] = true;
     $tab[141]['usehaving'] = true;
     $tab[141]['datatype'] = 'number';
     $tab[141]['massiveaction'] = false;
     $tab[141]['joinparams'] = array('jointype' => 'child');
     return $tab;
 }

 /**
  * Show problems for a ticket
  *
  * @param $ticket Ticket object
  **/
 static function showForTicket(Ticket $ticket)
 {
     global $DB, $CFG_GLPI;
     $ID = $ticket->getField('id');
     if (!Session::haveRight("show_all_problem", 1) || !$ticket->can($ID, 'r')) {
         //      if (!$ticket->can($ID,'r')) {
         return false;
     }
     $canedit = $ticket->can($ID, 'w');
     $rand = mt_rand();
     $query = "SELECT DISTINCT `glpi_problems_tickets`.`id` AS linkID,\n                                `glpi_problems`.*\n                FROM `glpi_problems_tickets`\n                LEFT JOIN `glpi_problems`\n                     ON (`glpi_problems_tickets`.`problems_id` = `glpi_problems`.`id`)\n                WHERE `glpi_problems_tickets`.`tickets_id` = '{$ID}'\n                ORDER BY `glpi_problems`.`name`";
     $result = $DB->query($query);
     $problems = array();
     $used = array();
     if ($numrows = $DB->numrows($result)) {
         while ($data = $DB->fetch_assoc($result)) {
             $problems[$data['id']] = $data;
             $used[$data['id']] = $data['id'];
         }
     }
     if ($canedit) {
         echo "<div class='firstbloc'>";
         echo "<form name='problemticket_form{$rand}' id='problemticket_form{$rand}' method='post'\n                action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
         echo "<table class='tab_cadre_fixe'>";
         echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a problem') . "</th></tr>";
         echo "<tr class='tab_bg_2'><td>";
         echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
         $condition = "`glpi_problems`.`status` NOT IN ('" . implode("', '", array_merge(Problem::getSolvedStatusArray(), Problem::getClosedStatusArray())) . "')";
         Problem::dropdown(array('used' => $used, 'entity' => $ticket->getEntityID(), 'condition' => $condition));
         echo "</td><td class='center'>";
         echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
         echo "</td><td>";
         echo "<a href='" . Toolbox::getItemTypeFormURL('Problem') . "?tickets_id={$ID}'>";
         _e('Create a problem from this ticket');
         echo "</a>";
         echo "</td></tr></table>";
         Html::closeForm();
         echo "</div>";
     }
     echo "<div class='spaced'>";
     if ($canedit && $numrows) {
         Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
         $massiveactionparams = array('num_displayed' => $numrows);
         Html::showMassiveActions(__CLASS__, $massiveactionparams);
     }
     echo "<table class='tab_cadre_fixehov'>";
     echo "<tr><th colspan='11'>" . Problem::getTypeName($numrows) . "</th>";
     echo "</tr>";
     if ($numrows) {
         Problem::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
         Session::initNavigateListItems('Problem', sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->fields["name"]));
         $i = 0;
         foreach ($problems as $data) {
             Session::addToNavigateListItems('Problem', $data["id"]);
             Problem::showShort($data['id'], Search::HTML_OUTPUT, $i, $data['linkID']);
             $i++;
         }
     }
     echo "</table>";
     if ($canedit && $numrows) {
         $massiveactionparams['ontop'] = false;
         Html::showMassiveActions(__CLASS__, $massiveactionparams);
         Html::closeForm();
     }
     echo "</div>";
 }

// IRMA, Information Resource-Management and Administration
// Christian Bauer
/** @file
* @brief
*/
include '../inc/includes.php';
if (empty($_POST["_type"]) || $_POST["_type"] != "Helpdesk" || !$CFG_GLPI["use_anonymous_helpdesk"]) {
    Session::checkRight("ticket", CREATE);
}
$track = new Ticket();
// Security check
if (empty($_POST) || count($_POST) == 0) {
    Html::redirect($CFG_GLPI["root_doc"] . "/front/helpdesk.public.php");
}
if (isset($_POST["_type"]) && $_POST["_type"] == "Helpdesk") {
    Html::nullHeader(Ticket::getTypeName(Session::getPluralNumber()));
} else {
    if ($_POST["_from_helpdesk"]) {
        Html::helpHeader(__('Simplified interface'), '', $_SESSION["glpiname"]);
    } else {
        Html::header(__('Simplified interface'), '', $_SESSION["glpiname"], "helpdesk", "tracking");
    }
}
if (isset($_POST["my_items"]) && !empty($_POST["my_items"])) {
    $splitter = explode("_", $_POST["my_items"]);
    if (count($splitter) == 2) {
        $_POST["itemtype"] = $splitter[0];
        $_POST["items_id"] = $splitter[1];
    }
}
if (!isset($_POST["itemtype"]) || empty($_POST["items_id"]) && $_POST["itemtype"] != 0) {

 function getSearchOptions()
 {
     $tab = array();
     $tab += $this->getSearchOptionsMain();
     $tab[63]['table'] = 'glpi_items_problems';
     $tab[63]['field'] = 'id';
     $tab[63]['name'] = _x('quantity', 'Number of items');
     $tab[63]['forcegroupby'] = true;
     $tab[63]['usehaving'] = true;
     $tab[63]['datatype'] = 'count';
     $tab[63]['massiveaction'] = false;
     $tab[63]['joinparams'] = array('jointype' => 'child');
     $tab[13]['table'] = 'glpi_items_problems';
     $tab[13]['field'] = 'items_id';
     $tab[13]['name'] = _n('Associated element', 'Associated elements', Session::getPluralNumber());
     $tab[13]['datatype'] = 'specific';
     $tab[13]['comments'] = true;
     $tab[13]['nosort'] = true;
     $tab[13]['nosearch'] = true;
     $tab[13]['additionalfields'] = array('itemtype');
     $tab[13]['joinparams'] = array('jointype' => 'child');
     $tab[13]['forcegroupby'] = true;
     $tab[13]['massiveaction'] = false;
     $tab[131]['table'] = 'glpi_items_problems';
     $tab[131]['field'] = 'itemtype';
     $tab[131]['name'] = _n('Associated item type', 'Associated item types', Session::getPluralNumber());
     $tab[131]['datatype'] = 'itemtypename';
     $tab[131]['itemtype_list'] = 'ticket_types';
     $tab[131]['nosort'] = true;
     $tab[131]['additionalfields'] = array('itemtype');
     $tab[131]['joinparams'] = array('jointype' => 'child');
     $tab[131]['forcegroupby'] = true;
     $tab[131]['massiveaction'] = false;
     $tab += $this->getSearchOptionsActors();
     $tab['analysis'] = __('Analysis');
     $tab[60]['table'] = $this->getTable();
     $tab[60]['field'] = 'impactcontent';
     $tab[60]['name'] = __('Impacts');
     $tab[60]['massiveaction'] = false;
     $tab[60]['datatype'] = 'text';
     $tab[61]['table'] = $this->getTable();
     $tab[61]['field'] = 'causecontent';
     $tab[61]['name'] = __('Causes');
     $tab[61]['massiveaction'] = false;
     $tab[61]['datatype'] = 'text';
     $tab[62]['table'] = $this->getTable();
     $tab[62]['field'] = 'symptomcontent';
     $tab[62]['name'] = __('Symptoms');
     $tab[62]['massiveaction'] = false;
     $tab[62]['datatype'] = 'text';
     $tab += Notepad::getSearchOptionsToAdd();
     $tab += ProblemTask::getSearchOptionsToAdd();
     $tab += $this->getSearchOptionsSolution();
     $tab += $this->getSearchOptionsStats();
     $tab += ProblemCost::getSearchOptionsToAdd();
     $tab['ticket'] = Ticket::getTypeName(Session::getPluralNumber());
     $tab[141]['table'] = 'glpi_problems_tickets';
     $tab[141]['field'] = 'id';
     $tab[141]['name'] = _x('quantity', 'Number of tickets');
     $tab[141]['forcegroupby'] = true;
     $tab[141]['usehaving'] = true;
     $tab[141]['datatype'] = 'count';
     $tab[141]['massiveaction'] = false;
     $tab[141]['joinparams'] = array('jointype' => 'child');
     return $tab;
 }

 /**
  * Print the ticket costs
  *
  * @param $ticket                  Ticket object
  * @param $withtemplate boolean  Template or basic item (default '')
  *
  * @return Nothing (call to classes members)
  **/
 static function showForTicket(Ticket $ticket, $withtemplate = '')
 {
     global $DB, $CFG_GLPI;
     $ID = $ticket->fields['id'];
     if (!$ticket->getFromDB($ID) || !$ticket->can($ID, "r") || !Session::haveRight('ticketcost', 'r')) {
         return false;
     }
     $canedit = Session::haveRight('ticketcost', 'w');
     echo "<div class='center'>";
     $query = "SELECT *\n                FROM `glpi_ticketcosts`\n                WHERE `tickets_id` = '{$ID}'\n                ORDER BY `begin_date`";
     $rand = mt_rand();
     if ($canedit) {
         echo "<div id='viewcost" . $ID . "_{$rand}'></div>\n";
         echo "<script type='text/javascript' >\n";
         echo "function viewAddCost" . $ID . "_{$rand}() {\n";
         $params = array('type' => __CLASS__, 'parenttype' => 'Ticket', 'tickets_id' => $ID, 'id' => -1);
         Ajax::updateItemJsCode("viewcost" . $ID . "_{$rand}", $CFG_GLPI["root_doc"] . "/ajax/viewsubitem.php", $params);
         echo "};";
         echo "</script>\n";
         echo "<div class='center firstbloc'>" . "<a class='vsubmit' href='javascript:viewAddCost" . $ID . "_{$rand}();'>";
         echo __('Add a new cost') . "</a></div>\n";
     }
     if ($result = $DB->query($query)) {
         echo "<table class='tab_cadre_fixehov'>";
         echo "<tr><th colspan='7'>" . self::getTypeName($DB->numrows($result)) . "</th>";
         echo "<th>" . __('Ticket duration') . "</th>";
         echo "<th>" . CommonITILObject::getActionTime($ticket->fields['actiontime']) . "</th>";
         echo "</tr>";
         if ($DB->numrows($result)) {
             echo "<tr><th>" . __('Name') . "</th>";
             echo "<th>" . __('Begin date') . "</th>";
             echo "<th>" . __('End date') . "</th>";
             echo "<th>" . __('Budget') . "</th>";
             echo "<th>" . __('Duration') . "</th>";
             echo "<th>" . __('Time cost') . "</th>";
             echo "<th>" . __('Fixed cost') . "</th>";
             echo "<th>" . __('Material cost') . "</th>";
             echo "<th>" . __('Total cost') . "</th>";
             echo "</tr>";
             Session::initNavigateListItems(__CLASS__, sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->getName()));
             $total = 0;
             $total_time = 0;
             $total_costtime = 0;
             $total_fixed = 0;
             $total_material = 0;
             while ($data = $DB->fetch_assoc($result)) {
                 echo "<tr class='tab_bg_2' " . ($canedit ? "style='cursor:pointer' onClick=\"viewEditCost" . $data['tickets_id'] . "_" . $data['id'] . "_{$rand}();\"" : '') . ">";
                 $name = empty($data['name']) ? sprintf(__('%1$s (%2$s)'), $data['name'], $data['id']) : $data['name'];
                 echo "<td>";
                 printf(__('%1$s %2$s'), $name, Html::showToolTip($data['comment'], array('display' => false)));
                 if ($canedit) {
                     echo "\n<script type='text/javascript' >\n";
                     echo "function viewEditCost" . $data['tickets_id'] . "_" . $data["id"] . "_{$rand}() {\n";
                     $params = array('type' => __CLASS__, 'parenttype' => 'Ticket', 'tickets_id' => $data["tickets_id"], 'id' => $data["id"]);
                     Ajax::updateItemJsCode("viewcost" . $ID . "_{$rand}", $CFG_GLPI["root_doc"] . "/ajax/viewsubitem.php", $params);
                     echo "};";
                     echo "</script>\n";
                 }
                 echo "</td>";
                 echo "<td>" . Html::convDate($data['begin_date']) . "</td>";
                 echo "<td>" . Html::convDate($data['end_date']) . "</td>";
                 echo "<td>" . Dropdown::getDropdownName('glpi_budgets', $data['budgets_id']) . "</td>";
                 echo "<td>" . CommonITILObject::getActionTime($data['actiontime']) . "</td>";
                 $total_time += $data['actiontime'];
                 echo "<td class='numeric'>" . Html::formatNumber($data['cost_time']) . "</td>";
                 $total_costtime += $data['actiontime'] * $data['cost_time'] / HOUR_TIMESTAMP;
                 echo "<td class='numeric'>" . Html::formatNumber($data['cost_fixed']) . "</td>";
                 $total_fixed += $data['cost_fixed'];
                 echo "<td class='numeric'>" . Html::formatNumber($data['cost_material']) . "</td>";
                 $total_material += $data['cost_material'];
                 $cost = self::computeTotalCost($data['actiontime'], $data['cost_time'], $data['cost_fixed'], $data['cost_material']);
                 echo "<td class='numeric'>" . Html::formatNumber($cost) . "</td>";
                 $total += $cost;
                 echo "</tr>";
                 Session::addToNavigateListItems(__CLASS__, $data['id']);
             }
             echo "<tr class='b'><td colspan='4' class='right'>" . __('Total') . '</td>';
             echo "<td>" . CommonITILObject::getActionTime($total_time) . "</td>";
             echo "<td class='numeric'>" . Html::formatNumber($total_costtime) . "</td>";
             echo "<td class='numeric'>" . Html::formatNumber($total_fixed) . '</td>';
             echo "<td class='numeric'>" . Html::formatNumber($total_material) . '</td>';
             echo "<td class='numeric'>" . Html::formatNumber($total) . '</td></tr>';
         } else {
             echo "<tr><th colspan='9'>" . __('No item found') . "</th></tr>";
         }
         echo "</table>";
     }
     echo "</div><br>";
 }

// IRMA, Information Resource-Management and Administration
// Christian Bauer
/** @file
* @brief
*/
include '../inc/includes.php';
if (empty($_POST["_type"]) || $_POST["_type"] != "Helpdesk" || !$CFG_GLPI["use_anonymous_helpdesk"]) {
    Session::checkRight("create_ticket", "1");
}
$track = new Ticket();
// Security check
if (empty($_POST) || count($_POST) == 0) {
    Html::redirect($CFG_GLPI["root_doc"] . "/front/helpdesk.public.php");
}
if (isset($_POST["_type"]) && $_POST["_type"] == "Helpdesk") {
    Html::nullHeader(Ticket::getTypeName(2));
} else {
    if ($_POST["_from_helpdesk"]) {
        Html::helpHeader(__('Simplified interface'), '', $_SESSION["glpiname"]);
    } else {
        Html::header(__('Simplified interface'), '', $_SESSION["glpiname"], "maintain", "tracking");
    }
}
if (isset($_POST["_my_items"]) && !empty($_POST["_my_items"])) {
    $splitter = explode("_", $_POST["_my_items"]);
    if (count($splitter) == 2) {
        $_POST["itemtype"] = $splitter[0];
        $_POST["items_id"] = $splitter[1];
    }
}
if (!isset($_POST["itemtype"]) || empty($_POST["items_id"]) && $_POST["itemtype"] != 0) {

 /**
  * Show changes for a ticket
  *
  * @param $ticket Ticket object
  **/
 static function showForTicket(Ticket $ticket)
 {
     global $DB, $CFG_GLPI;
     $ID = $ticket->getField('id');
     if (!$ticket->can($ID, 'r')) {
         return false;
     }
     $canedit = $ticket->can($ID, 'w');
     $rand = mt_rand();
     echo Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
     $query = "SELECT DISTINCT `glpi_changes_tickets`.`id` AS linkID,\n                                `glpi_changes`.*\n                FROM `glpi_changes_tickets`\n                LEFT JOIN `glpi_changes`\n                     ON (`glpi_changes_tickets`.`changes_id` = `glpi_changes`.`id`)\n                WHERE `glpi_changes_tickets`.`tickets_id` = '{$ID}'\n                ORDER BY `glpi_changes`.`name`";
     $result = $DB->query($query);
     $changes = array();
     $used = array();
     if ($numrows = $DB->numrows($result)) {
         while ($data = $DB->fetch_assoc($result)) {
             $changes[$data['id']] = $data;
             $used[$data['id']] = $data['id'];
         }
     }
     if ($canedit) {
         echo "<div class='firstbloc'>";
         echo "<form name='changeproblem_form{$rand}' id='changeproblem_form{$rand}' method='post'\n               action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
         echo "<table class='tab_cadre_fixe'>";
         echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a change') . "</th></tr>";
         echo "<tr class='tab_bg_2'><td>";
         echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
         Change::dropdown(array('used' => $used, 'entity' => $ticket->getEntityID()));
         echo "</td><td class='center'>";
         echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
         echo "</td><td>";
         echo "<a href='" . Toolbox::getItemTypeFormURL('Change') . "?tickets_id={$ID}'>";
         _e('Create a change from this ticket');
         echo "</a>";
         echo "</td></tr></table>";
         Html::closeForm();
         echo "</div>";
     }
     echo "<div class='spaced'>";
     if ($canedit && $numrows) {
         Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
         $massiveactionparams = array('num_displayed' => $numrows);
         Html::showMassiveActions(__CLASS__, $massiveactionparams);
     }
     echo "<table class='tab_cadre_fixehov'>";
     echo "<tr>";
     if ($canedit && $numrows) {
         echo "<th width='10'>" . Html::getCheckAllAsCheckbox('mass' . __CLASS__ . $rand) . "</th>";
     }
     echo "<th>" . __('Title') . "</th>";
     echo "</tr>";
     $used = array();
     if ($numrows) {
         Session::initNavigateListItems('Change', sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->fields["name"]));
         foreach ($changes as $data) {
             $used[$data['id']] = $data['id'];
             Session::addToNavigateListItems('Change', $data["id"]);
             echo "<tr class='tab_bg_1'>";
             if ($canedit) {
                 echo "<td width='10'>";
                 Html::showMassiveActionCheckBox(__CLASS__, $data["linkID"]);
                 echo "</td>";
             }
             echo "<td><a href='" . Toolbox::getItemTypeFormURL('Change') . "?id=" . $data['id'] . "'>" . $data["name"] . "</a></td>";
             echo "</tr>";
         }
     }
     echo "</table>";
     if ($canedit && $numrows) {
         $massiveactionparams['ontop'] = false;
         Html::showMassiveActions(__CLASS__, $massiveactionparams);
         Html::closeForm();
     }
     echo "</div>";
 }

 /**
  * Display a Planning Item
  *
  * @param $val Array of the item to display
  *
  * @return Already planned information
  **/
 static function getAlreadyPlannedInformation($val)
 {
     global $CFG_GLPI;
     $out = Ticket::getTypeName() . ' : ' . convDateTime($val["begin"]) . ' -> ' . convDateTime($val["end"]) . ' : ';
     $out .= "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $val["tickets_id"] . "'>";
     $out .= resume_text($val["name"], 80) . '</a>';
     return $out;
 }