PHP Ticket::getExtId方法代码示例

function archiveTicket($id)
{
    $ticket = new Ticket($id);
    $tid = $ticket->getExtId();
    // Delete orphan tickets.
    $owner = $ticket->getOwner();
    if (!$owner) {
        $ticket->delete();
        return;
    }
    $o_name = $owner->getName();
    $threads = $ticket->getThreadEntries(array('M', 'R', 'N'));
    $out = ["id" => $tid, "department" => $ticket->getDeptName(), "subject" => $ticket->getSubject(), "opened" => $ticket->getOpenDate(), "closed" => $ticket->getCloseDate(), "owner" => (isset($o_name->name) ? $o_name->name : '') . " <" . $owner->getEmail() . ">", "thread" => []];
    $date = date("Y-m-d", strtotime($out["opened"]));
    $path = TICKET_PATH . "/" . $date . "/";
    if (!@file_exists($path)) {
        @mkdir($path);
    }
    // Individual messages.
    foreach ($threads as $th) {
        $out["thread"][] = ["id" => $th["id"], "staff_id" => $th["staff_id"], "thread_type" => $th["thread_type"], "poster" => $th["poster"], "title" => $th["title"], "body" => $th["body"], "created" => $th["created"], "updated" => $th["updated"], "attachments" => intval($th["attachments"])];
        // Process attachments.
        if ($th["attachments"] != 0) {
            $entry = $ticket->getThreadEntry($th['id']);
            $attachments = $entry->getAttachments();
            foreach ($attachments as $a) {
                $file = Attachment::lookup($a["attach_id"])->getFile();
                $ext = $ext = strtolower(substr(strrchr($file->getName(), '.'), 1));
                $fname = $tid . "_" . $th["id"] . "." . $ext;
                @file_put_contents(ATTACHMENT_PATH . "/" . $fname, $file->getData());
            }
        }
    }
    // write the ticket to disk
    file_put_contents($path . $tid, json_encode($out, JSON_PRETTY_PRINT));
    // delete the ticket from the db
    $ticket->delete();
}

     }
 }
 //See if we can fetch local ticket id associated with the ID given
 if (!$errors && is_numeric($ticketID) && Validator::is_email($email) && ($tid = Ticket::getIdByExtId($ticketID))) {
     //At this point we know the ticket is valid.
     $ticket = new Ticket($tid);
     //TODO: 1) Check how old the ticket is...3 months max?? 2) Must be the latest 5 tickets??
     //Check the email given.
     if ($ticket->getId() && strcasecmp($ticket->getEMail(), $email) == 0) {
         //valid match...create session goodies for the client.
         $user = new ClientSession($email, $ticket->getId());
         $_SESSION['_client'] = array();
         //clear.
         $_SESSION['_client']['userID'] = $ticket->getEmail();
         //Email
         $_SESSION['_client']['key'] = $ticket->getExtId();
         //Ticket ID --acts as password when used with email. See above.
         $_SESSION['_client']['token'] = $user->getSessionToken();
         $_SESSION['TZ_OFFSET'] = $cfg->getTZoffset();
         $_SESSION['daylight'] = $cfg->observeDaylightSaving();
         //Log login info...
         $msg = sprintf("%s/%s logged in [%s]", $ticket->getEmail(), $ticket->getExtId(), $_SERVER['REMOTE_ADDR']);
         Sys::log(LOG_DEBUG, 'User login', $msg);
         //Redirect tickets.php
         session_write_close();
         session_regenerate_id();
         @header("Location: tickets.php");
         require_once 'tickets.php';
         //Just incase. of header already sent error.
         exit;
     }

     }
 }
 //See if we can fetch local ticket id associated with the ID given
 if (!$errors && is_numeric($ticketID) && Validator::is_email($email) && ($tid = Ticket::getIdByExtId($ticketID))) {
     //At this point we know that a ticket with the given number exists.
     $ticket = new Ticket($tid);
     //TODO: 1) Check how old the ticket is...3 months max?? 2) Must be the latest 5 tickets??
     //Check the email given.
     if ($ticket->getId() && strcasecmp($ticket->getEMail(), $email) == 0) {
         //valid email match...create session goodies for the user.
         $user = new UserSession($email, $ticket->getId());
         $_SESSION['_user'] = array();
         //clear.
         $_SESSION['_user']['userID'] = $ticket->getEmail();
         //Email
         $_SESSION['_user']['key'] = $ticket->getExtId();
         //Ticket ID --acts as password when used with email. See above.
         $_SESSION['_user']['token'] = $user->getSessionToken();
         $_SESSION['TZ_OFFSET'] = $cfg->getTZoffset();
         $_SESSION['daylight'] = $cfg->observeDaylightSaving();
         //Log login info...
         $msg = sprintf("%s/%s " . _("logged in"), $ticket->getEmail(), $ticket->getExtId());
         Sys::log(LOG_DEBUG, 'User login', $msg, $ticket->getEmail());
         //Redirect tickets.php
         session_write_close();
         session_regenerate_id();
         @header("Location: tickets.php");
         require_once 'tickets.php';
         //Just incase. of header already sent error.
         exit;
     }

     $errors['err'] = 'You\'ve reached maximum failed login attempts allowed. Try again after 5 minutes or <a href="new.php">open a new ticket</a>';
 }
 //See if we can fetch local ticket id associated with the ID given
 if (!$errors && is_numeric($ticketID) && Validator::is_email($email) && ($tid = Ticket::getIdByExtId($ticketID))) {
     //At this point we know the ticket is valid.
     $ticket = new Ticket($tid);
     //TODO: 1) Check how old the ticket is...3 months max?? 2) Must be the latest 5 tickets??
     //Check the email given.
     if ($ticket->getId() && strcasecmp($ticket->getEMail(), $email) == 0) {
         //valid match...create session goodies for the client.
         $user = new ClientSession($email, $ticket->getId());
         $_SESSION['_client'] = array();
         //clear.
         $_SESSION['_client']['userID'] = $ticket->getEmail();
         //Email
         $_SESSION['_client']['key'] = $ticket->getExtId();
         //Ticket ID --acts as password when used with email. See above.
         $_SESSION['_client']['token'] = $user->getSessionToken();
         $_SESSION['TZ_OFFSET'] = $cfg->getTZoffset();
         $_SESSION['daylight'] = $cfg->observeDaylightSaving();
         //Redirect view.php
         @header("Location: view.php");
         require 'view.php';
         //Just incase. of header already sent error.
         exit;
     }
 }
 //If we get to this point we know the login failed.
 //TODO: login strikes should be DB based for better security checks ( session can be reset!)
 $loginmsg = 'Invalid login';
 $_SESSION['_client']['strikes'] += 1;

 function previewTicket($tid)
 {
     global $thisstaff;
     $ticket = new Ticket($tid);
     $resp = sprintf('<div style="width:500px;">
              <strong>Ticket #%d Preview</strong><br>INFO HERE!!', $ticket->getExtId());
     $options[] = array('action' => 'Thread (' . $ticket->getThreadCount() . ')', 'url' => "tickets.php?id={$tid}");
     if ($ticket->getNumNotes()) {
         $options[] = array('action' => 'Notes (' . $ticket->getNumNotes() . ')', 'url' => "tickets.php?id={$tid}#notes");
     }
     if ($ticket->isOpen()) {
         $options[] = array('action' => 'Reply', 'url' => "tickets.php?id={$tid}#reply");
     }
     if ($thisstaff->canAssignTickets()) {
         $options[] = array('action' => $ticket->isAssigned() ? 'Reassign' : 'Assign', 'url' => "tickets.php?id={$tid}#assign");
     }
     if ($thisstaff->canTransferTickets()) {
         $options[] = array('action' => 'Transfer', 'url' => "tickets.php?id={$tid}#transfer");
     }
     $options[] = array('action' => 'Post Note', 'url' => "tickets.php?id={$tid}#note");
     if ($options) {
         $resp .= '<ul class="tip_menu">';
         foreach ($options as $option) {
             $resp .= sprintf('<li><a href="%s">%s</a></li>', $option['url'], $option['action']);
         }
         $resp .= '</ul>';
     }
     $resp .= '</div>';
     return $resp;
 }

//.........这里部分代码省略.........
     //We are ready son...hold on to the rails.
     $extId = Ticket::genExtRandID();
     $sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ',ticketID=' . db_input($extId) . ',dept_id=' . db_input($deptId) . ',priority_id=' . db_input($priorityId) . ',email=' . db_input($var['email']) . ',name=' . db_input(Format::striptags($var['name'])) . ',subject=' . db_input(Format::striptags($var['subject'])) . ',phone=' . db_input($var['phone']) . ',ip_address=' . db_input($ipaddress) . ',source=' . db_input($source);
     //echo $sql;
     $ticket = null;
     //return $ticket;
     if (db_query($sql) && ($id = db_insert_id())) {
         if (!$cfg->useRandomIds()) {
             //Sequential ticketIDs support really..really suck arse.
             $extId = $id;
             //To make things really easy we are going to use autoincrement ticket_id.
             db_query('UPDATE ' . TICKET_TABLE . ' SET ticketID=' . db_input($extId) . ' WHERE ticket_id=' . $id);
             //TODO: RETHING what happens if this fails?? [At the moment on failure random ID is used...making stuff usable]
         }
         //Load newly created ticket.
         $ticket = new Ticket($id);
         //post the message.
         $msgid = $ticket->postMessage($var['message'], $var['header'], $source, true);
         //TODO: recover from postMessage error??
         //Upload attachments...web based.
         if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments() && $msgid) {
             if (!$cfg->allowAttachmentsOnlogin() || $cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid())) {
                 $ticket->uploadAttachment($_FILES['attachment'], $msgid, 'M');
                 //TODO: recover from upload issues?
             }
         }
         $dept = $ticket->getDept();
         //SEND OUT NEW TICKET AUTORESP && ALERTS.
         //New Ticket AutoResponse..
         if ($autorespond && $cfg->autoRespONNewTicket() && $dept->autoRespONNewTicket()) {
             $sql = 'SELECT ticket_autoresp_subj,ticket_autoresp_body FROM ' . EMAIL_TEMPLATE_TABLE . ' WHERE cfg_id=' . db_input($cfg->getId()) . ' AND tpl_id=' . db_input($cfg->getDefaultTemplateId());
             $resp = db_query($sql);
             if ($resp && (list($subj, $body) = db_fetch_row($resp))) {
                 $subj = str_replace("%ticket", $ticket->getExtId(), $subj);
                 $body = str_replace("%ticket", $ticket->getExtId(), $body);
                 $body = str_replace("%name", $ticket->getName(), $body);
                 $body = str_replace("%email", $ticket->getEmail(), $body);
                 $body = str_replace("%url", $cfg->getBaseUrl(), $body);
                 $body = str_replace("%signature", $dept ? $dept->getSignature() : '', $body);
                 $email = $from = $fromName = null;
                 if (!$dept->noreplyAutoResp() && ($email = $dept->getEmail())) {
                     $from = $email->getEmail();
                     $fromName = $email->getName();
                     //Reply separator tag.
                     if ($cfg->stripQuotedReply() && ($tag = $cfg->getReplySeparator())) {
                         $body = "\n{$tag}\n\n" . $body;
                     }
                 } else {
                     $from = $cfg->getNoReplyEmail();
                 }
                 Misc::sendmail($ticket->getEmail(), $subj, $body, $from, $fromName);
             }
         }
         //If enabled...send alert to staff (New Ticket Alert)
         if ($alertstaff && $cfg->alertONNewTicket() && is_object($ticket)) {
             $sql = 'SELECT ticket_alert_subj,ticket_alert_body FROM ' . EMAIL_TEMPLATE_TABLE . ' WHERE cfg_id=' . db_input($cfg->getId()) . ' AND tpl_id=' . db_input($cfg->getDefaultTemplateId());
             $resp = db_query($sql);
             if ($resp && (list($subj, $body) = db_fetch_row($resp))) {
                 $body = str_replace("%ticket", $ticket->getExtId(), $body);
                 $body = str_replace("%name", $ticket->getName(), $body);
                 $body = str_replace("%email", $ticket->getEmail(), $body);
                 $body = str_replace("%subject", $ticket->getSubject(), $body);
                 $body = str_replace("%dept", $dept ? $dept->getName() : '', $body);
                 $body = str_replace("%message", $var['message'], $body);
                 $body = str_replace("%url", $cfg->getBaseUrl(), $body);
                 $sentlist = array();