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PHP Ticket::canSolve方法代码示例

本文整理汇总了PHP中Ticket::canSolve方法的典型用法代码示例。如果您正苦于以下问题:PHP Ticket::canSolve方法的具体用法?PHP Ticket::canSolve怎么用?PHP Ticket::canSolve使用的例子?那么, 这里精选的方法代码示例或许可以为您提供帮助。您也可以进一步了解该方法所在Ticket的用法示例。


在下文中一共展示了Ticket::canSolve方法的5个代码示例,这些例子默认根据受欢迎程度排序。您可以为喜欢或者感觉有用的代码点赞,您的评价将有助于系统推荐出更棒的PHP代码示例。

示例1: geTimelineItems

 static function geTimelineItems(Ticket $ticket, $rand)
 {
     global $DB, $CFG_GLPI;
     $timeline = array();
     $user = new User();
     $group = new Group();
     $followup_obj = new TicketFollowup();
     $task_obj = new TicketTask();
     $document_item_obj = new Document_Item();
     $ticket_valitation_obj = new TicketValidation();
     //checks rights
     $showpublic = Session::haveRightsOr("followup", array(TicketFollowup::SEEPUBLIC, TicketFollowup::SEEPRIVATE)) && Session::haveRightsOr("task", array(TicketTask::SEEPUBLIC, TicketTask::SEEPRIVATE));
     $restrict_fup = $restrict_task = "";
     if (!Session::haveRight("ticket", TicketFollowup::SEEPRIVATE)) {
         $restrict_fup = " AND (`is_private` = '0'\n                            OR `users_id` ='" . Session::getLoginUserID() . "') ";
     }
     if (!Session::haveRight("ticket", TicketTask::SEEPRIVATE)) {
         $restrict_task = " AND (`is_private` = '0'\n                            OR `users_id` ='" . Session::getLoginUserID() . "') ";
     }
     if (!$showpublic) {
         $restrict = " AND 1 = 0";
     }
     //add ticket followups to timeline
     $followups = $followup_obj->find("tickets_id = " . $ticket->getID() . " {$restrict_fup}", 'date DESC');
     foreach ($followups as $followups_id => $followup) {
         $followup_obj->getFromDB($followups_id);
         $can_edit = $followup_obj->canUpdateItem();
         $followup['can_edit'] = $can_edit;
         $timeline[$followup['date'] . "_followup_" . $followups_id] = array('type' => 'TicketFollowup', 'item' => $followup);
     }
     //add ticket tasks to timeline
     $tasks = $task_obj->find("tickets_id = " . $ticket->getID() . " {$restrict_task}", 'date DESC');
     foreach ($tasks as $tasks_id => $task) {
         $task_obj->getFromDB($tasks_id);
         $can_edit = $task_obj->canUpdateItem();
         $task['can_edit'] = $can_edit;
         $timeline[$task['date'] . "_task_" . $tasks_id] = array('type' => 'TicketTask', 'item' => $task);
     }
     //add ticket documents to timeline
     $document_obj = new Document();
     $document_items = $document_item_obj->find("itemtype = 'Ticket' AND items_id = " . $ticket->getID());
     foreach ($document_items as $document_item) {
         $document_obj->getFromDB($document_item['documents_id']);
         $timeline[$document_obj->fields['date_mod'] . "_document_" . $document_item['documents_id']] = array('type' => 'Document_Item', 'item' => $document_obj->fields);
     }
     //add assign changes
     /*$log_obj = new Log;
           $gassign_items = $log_obj->find("itemtype = 'Ticket' AND items_id = ".$ticket->getID()." 
                                            AND itemtype_link = 'Group' AND linked_action = '15'");
     
           foreach ($gassign_items as $logs_id => $gassign) {
              //find group
              $group_name = preg_replace("#(.*)\s\([0-9]*\)#", "$1", $gassign['new_value']);
              $groups = $group->find("name = '$group_name'");
              $first_group = array_shift($groups);
              $group->getFromDB($first_group['id']);
              $content = __("Assigned to")." : ".
                         "<img src='".$CFG_GLPI['root_doc']."/plugins/talk/pics/group.png' class='group_assign' />".
                         "&nbsp;<strong>".$group->getLink()."</strong>";
     
              //find user
              $user_name = preg_replace("#(.*)\s\([0-9]*\)#", "$1", $gassign['user_name']);
              $users = $user->find("CONCAT(firstname, ' ', realname) = '$user_name'");
              $first_user = array_shift($users);
              if ($first_user == NULL) {
                 $first_user['id'] = false;
              }
     
              $timeline[$gassign['date_mod']."_assign_".$logs_id] = array('type' => 'Assign', 
                                                                          'item' => array(
                                                                             'date'     => $gassign['date_mod'],
                                                                             'content'  => $content,
                                                                             'can_edit' => false,
                                                                             'users_id' => $first_user['id']
                                                                          ));
           }*/
     //add existing solution
     if (!empty($ticket->fields['solution'])) {
         $users_id = 0;
         $solution_date = $ticket->fields['solvedate'];
         //search date and user of last solution in glpi_logs
         if ($res_solution = $DB->query("SELECT date_mod AS solution_date, user_name FROM glpi_logs\n                                     WHERE itemtype = 'Ticket' \n                                     AND items_id = " . $ticket->getID() . "\n                                     AND id_search_option = 24\n                                     ORDER BY id DESC\n                                     LIMIT 1")) {
             $data_solution = $DB->fetch_assoc($res_solution);
             if (!empty($data_solution['solution_date'])) {
                 $solution_date = $data_solution['solution_date'];
             }
             // find user
             if (!empty($data_solution['user_name'])) {
                 $users_id = addslashes(trim(preg_replace("/.*\\(([0-9]+)\\)/", "\$1", $data_solution['user_name'])));
             }
         }
         // fix trouble with html_entity_decode who skip accented characters (on windows browser)
         $solution_content = preg_replace_callback("/(&#[0-9]+;)/", function ($m) {
             return mb_convert_encoding($m[1], "UTF-8", "HTML-ENTITIES");
         }, $ticket->fields['solution']);
         $timeline[$solution_date . "_solution"] = array('type' => 'Solution', 'item' => array('id' => 0, 'content' => Html::clean(html_entity_decode($solution_content)), 'date' => $solution_date, 'users_id' => $users_id, 'solutiontypes_id' => $ticket->fields['solutiontypes_id'], 'can_edit' => Ticket::canUpdate() && $ticket->canSolve()));
     }
     // add ticket validation to timeline
     if ($ticket->fields['type'] == Ticket::DEMAND_TYPE && (Session::haveRight('ticketvalidation', TicketValidation::VALIDATEREQUEST) || Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) || $ticket->fields['type'] == Ticket::INCIDENT_TYPE && (Session::haveRight('ticketvalidation', TicketValidation::VALIDATEINCIDENT) || Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT))) {
         $ticket_validations = $ticket_valitation_obj->find('tickets_id = ' . $ticket->getID());
//.........这里部分代码省略.........
开发者ID:paisdelconocimiento,项目名称:glpi-smartcities,代码行数:101,代码来源:ticket.class.php

示例2: processMassiveActionsForOneItemtype

 /**
  * @since version 0.85
  *
  * @see CommonDBTM::processMassiveActionsForOneItemtype()
  **/
 static function processMassiveActionsForOneItemtype(MassiveAction $ma, CommonDBTM $item, array $ids)
 {
     switch ($ma->getAction()) {
         case 'solveticket':
             $input = $ma->getInput();
             $ticket = new Ticket();
             foreach ($ids as $id) {
                 if ($item->can($id, READ)) {
                     if ($ticket->getFromDB($item->fields['tickets_id']) && $ticket->canSolve()) {
                         $toupdate = array();
                         $toupdate['id'] = $ticket->getID();
                         $toupdate['solutiontypes_id'] = $input['solutiontypes_id'];
                         $toupdate['solution'] = $input['solution'];
                         if ($ticket->update($toupdate)) {
                             $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
                         } else {
                             $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
                             $ma->addMessage($ticket->getErrorMessage(ERROR_ON_ACTION));
                         }
                     } else {
                         $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                         $ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
                     }
                 } else {
                     $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                     $ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
                 }
             }
             return;
     }
     parent::processMassiveActionsForOneItemtype($ma, $item, $ids);
 }
开发者ID:remicollet,项目名称:glpi,代码行数:37,代码来源:change_ticket.class.php

示例3: processMassiveActionsForOneItemtype

 /**
  * @since version 0.85
  *
  * @see CommonDBTM::processMassiveActionsForOneItemtype()
  **/
 static function processMassiveActionsForOneItemtype(MassiveAction $ma, CommonDBTM $item, array $ids)
 {
     switch ($ma->getAction()) {
         case 'add_task':
             if (!($task = getItemForItemtype('TicketTask'))) {
                 $ma->itemDone($item->getType(), $ids, MassiveAction::ACTION_KO);
                 break;
             }
             $ticket = new Ticket();
             $field = $ticket->getForeignKeyField();
             $input = $ma->getInput();
             foreach ($ids as $id) {
                 if ($item->can($id, READ)) {
                     if ($ticket->getFromDB($item->fields['tickets_id'])) {
                         $input2 = array($field => $item->fields['tickets_id'], 'taskcategories_id' => $input['taskcategories_id'], 'actiontime' => $input['actiontime'], 'content' => $input['content']);
                         if ($task->can(-1, CREATE, $input2)) {
                             if ($task->add($input2)) {
                                 $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
                             } else {
                                 $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
                                 $ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
                             }
                         } else {
                             $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                             $ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
                         }
                     } else {
                         $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                         $ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
                     }
                 }
             }
             return;
         case 'solveticket':
             $input = $ma->getInput();
             $ticket = new Ticket();
             foreach ($ids as $id) {
                 if ($item->can($id, READ)) {
                     if ($ticket->getFromDB($item->fields['tickets_id']) && $ticket->canSolve()) {
                         $toupdate = array();
                         $toupdate['id'] = $ticket->getID();
                         $toupdate['solutiontypes_id'] = $input['solutiontypes_id'];
                         $toupdate['solution'] = $input['solution'];
                         if ($ticket->update($toupdate)) {
                             $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
                         } else {
                             $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
                             $ma->addMessage($ticket->getErrorMessage(ERROR_ON_ACTION));
                         }
                     } else {
                         $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                         $ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
                     }
                 } else {
                     $ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
                     $ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
                 }
             }
             return;
     }
     parent::processMassiveActionsForOneItemtype($ma, $item, $ids);
 }
开发者ID:glpi-project,项目名称:glpi,代码行数:67,代码来源:problem_ticket.class.php

示例4: doSpecificMassiveActions

 /**
  * @see CommonDBTM::doSpecificMassiveActions()
  *
  * @since version 0.84
  **/
 function doSpecificMassiveActions($input = array())
 {
     $res = array('ok' => 0, 'ko' => 0, 'noright' => 0);
     switch ($input['action']) {
         case "solveticket":
             $ticket = new Ticket();
             foreach ($input["item"] as $key => $val) {
                 if ($val == 1) {
                     if ($this->can($key, 'r')) {
                         if ($ticket->getFromDB($this->fields['tickets_id']) && $ticket->canSolve()) {
                             $toupdate = array();
                             $toupdate['id'] = $ticket->getID();
                             $toupdate['solutiontypes_id'] = $input['solutiontypes_id'];
                             $toupdate['solution'] = $input['solution'];
                             if ($ticket->update($toupdate)) {
                                 $res['ok']++;
                             } else {
                                 $res['ko']++;
                             }
                         } else {
                             $res['noright']++;
                         }
                     } else {
                         $res['noright']++;
                     }
                 }
             }
             break;
         default:
             return parent::doSpecificMassiveActions($input);
     }
     return $res;
 }
开发者ID:geldarr,项目名称:hack-space,代码行数:38,代码来源:problem_ticket.class.php

示例5: methodsetTicketSolution

 /**
  * Solution of a ticket for an authenticated user
  *
  * @param $params    array of options (ticket, id2name)
  * @param $protocol        the communication protocol used
  *
  * @return array of hashtable as glpi.getTicket
  **/
 static function methodsetTicketSolution($params, $protocol)
 {
     global $DB, $CFG_GLPI;
     if (isset($params['help'])) {
         return array('ticket' => 'integer,mandatory', 'id2name' => 'bool,optional', 'type' => 'integer,optional', 'solution' => 'text,mandatory', 'help' => 'bool,optional');
     }
     if (!Session::getLoginUserID()) {
         return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
     }
     $ticket = new Ticket();
     if (!isset($params['ticket'])) {
         return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'ticket');
     }
     if (!isset($params['solution'])) {
         return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'solution');
     }
     if (isset($params['type']) && !is_numeric($params['type'])) {
         return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'type=' . $params['type']);
     }
     if (!$ticket->can($params['ticket'], 'r')) {
         return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND, '', 'ticket');
     }
     if (!$ticket->getFromDB($params['ticket'])) {
         return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND, '', 'solution');
     }
     $input = array('id' => $ticket->getField('id'), 'solution' => addslashes(Toolbox::clean_cross_side_scripting_deep($params['solution'])), 'status' => Ticket::SOLVED);
     if (isset($params['type'])) {
         $input['solutiontypes_id'] = $params['type'];
     }
     if (!$ticket->canSolve($params['ticket'], 'w')) {
         return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
     }
     if ($ticket->update($input)) {
         unset($params['solution'], $params['type']);
         return self::methodGetTicket($params, $protocol);
     }
     return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', self::getDisplayError());
 }
开发者ID:geldarr,项目名称:hack-space,代码行数:46,代码来源:methodhelpdesk.class.php


注:本文中的Ticket::canSolve方法示例由纯净天空整理自Github/MSDocs等开源代码及文档管理平台,相关代码片段筛选自各路编程大神贡献的开源项目,源码版权归原作者所有,传播和使用请参考对应项目的License;未经允许,请勿转载。