本文整理汇总了PHP中Ticket::Load方法的典型用法代码示例。如果您正苦于以下问题：PHP Ticket::Load方法的具体用法？PHP Ticket::Load怎么用？PHP Ticket::Load使用的例子？那么, 这里精选的方法代码示例或许可以为您提供帮助。您也可以进一步了解该方法所在类Ticket的用法示例。
在下文中一共展示了Ticket::Load方法的5个代码示例，这些例子默认根据受欢迎程度排序。您可以为喜欢或者感觉有用的代码点赞，您的评价将有助于系统推荐出更棒的PHP代码示例。
示例1: processTicketActions
function processTicketActions($count = 0)
{
global $GROUPS, $CONFIG;
$temporaryIds = array();
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"])) {
$type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"];
if ($type == "SetTicketStatus") {
$Ticket = new Ticket();
$Ticket->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"];
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]) {
$Ticket->Log(0, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
}
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"]) && $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]) {
$Ticket->Log(2, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
}
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->Log(3, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
}
$TicketEditor = new TicketEditor($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"]);
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"])) {
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
}
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$TicketEditor->Save();
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->SetGroup($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
}
$Ticket->Editor = $TicketEditor;
$Ticket->LoadMessages();
$Ticket->SetLastUpdate(time());
} else {
if ($type == "AddTicketEditorReply") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->Messages[0]->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
$Ticket->Messages[0]->ChannelId = getId(32);
$Ticket->Messages[0]->Hash = $Ticket->GetHash(false);
$Ticket->Messages[0]->SenderUserId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
$Ticket->Messages[0]->Type = 1;
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Text = Mailbox::FinalizeEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
$Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"];
$Ticket->Messages[0]->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], time());
$acount = 7;
$att = array();
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount])) {
$att[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount]] = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount];
$Ticket->Messages[0]->ApplyAttachment($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount++]);
}
$mailbox = Mailbox::GetById($GROUPS[$Ticket->Group]->TicketEmailOut, true);
$Ticket->SendEditorReply($mailbox, $Ticket->Messages[0]->Text, getPredefinedMessage($GROUPS[$Ticket->Group]->PredefinedMessages, $Ticket->Language), $att, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
if (!empty($CONFIG["gl_ctor"])) {
$Ticket->LoadStatus();
$Ticket->Editor->Status = TICKET_STATUS_CLOSED;
$Ticket->Editor->Save();
}
$Ticket->SetLastUpdate(time());
} else {
if ($type == "SetTicketLanguage") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLanguage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->Log(1, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "DeleteTicketFromServer") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->Destroy();
$Ticket->Log(7, CALLER_SYSTEM_ID, 0, 1);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "AddComment") {
$Ticket = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$Ticket->AddComment(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], "");
$Ticket->SetLastUpdate(time());
} else {
if ($type == "LinkChat") {
if (!empty($temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]])) {
$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] = $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]];
}
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->LinkChat($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], getId(32));
$Ticket->Log(5, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "LinkTicket") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$TicketSub = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$counts[$Ticket->Id] = Ticket::GetMessageCount($Ticket->Id);
$counts[$TicketSub->Id] = Ticket::GetMessageCount($TicketSub->Id);
if ($counts[$Ticket->Id] > $counts[$TicketSub->Id]) {
$Ticket->LinkTicket($TicketSub->Id, getId(32));
} else {
$TicketSub->LinkTicket($Ticket->Id, getId(32));
}
$Ticket->SetLastUpdate(time());
} else {
if ($type == "EditMessage") {
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
//.........这里部分代码省略.........
示例2: AggregateTickets
function AggregateTickets()
{
$values = array();
$result = DBManager::Execute(true, "SELECT `ti`.`target_group_id`,`tme`.`ticket_id`,`ted`.`editor_id`,`tme`.`created`,`ted`.`status` FROM `" . DB_PREFIX . DATABASE_TICKETS . "` AS `ti` LEFT JOIN `" . DB_PREFIX . DATABASE_TICKET_EDITORS . "` AS `ted` ON `ti`.`id`=`ted`.`ticket_id` INNER JOIN `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` AS `tme` ON `ti`.`id`=`tme`.`ticket_id` WHERE `tme`.`id`=`tme`.`ticket_id` AND `tme`.`created`>=" . DBManager::RealEscape($this->Delimiters[0]) . " AND `tme`.`created`<=" . DBManager::RealEscape($this->Delimiters[1]) . ";");
while ($row = DBManager::FetchArray($result)) {
$operators = array();
if (!empty($row["editor_id"])) {
$operators[$row["editor_id"]] = $row["editor_id"];
}
$operators[$row["target_group_id"]] = $row["target_group_id"];
foreach ($operators as $request_operator) {
$this->PrepareTicketHourArray($values, $request_operator, date("G", $row["created"]));
$values[$request_operator][date("G", $row["created"])]["amount"] += 1;
$values[$request_operator][date("G", $row["created"])]["open"] += !empty($row["editor_id"]) && $row["status"] == 0 ? 1 : 0;
$values[$request_operator][date("G", $row["created"])]["in_progress"] += !empty($row["editor_id"]) && $row["status"] == 1 ? 1 : 0;
$values[$request_operator][date("G", $row["created"])]["closed"] += !empty($row["editor_id"]) && $row["status"] == 2 ? 1 : 0;
$values[$request_operator][date("G", $row["created"])]["deleted"] += !empty($row["editor_id"]) && $row["status"] == 3 ? 1 : 0;
}
}
$lastTicket = "";
$results = DBManager::Execute(true, "SELECT * FROM `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` WHERE `created`>=" . DBManager::RealEscape($this->Delimiters[0]) . " AND `created`<=" . DBManager::RealEscape($this->Delimiters[1]) . " ORDER BY `ticket_id` ASC, `created` ASC;");
while ($rows = DBManager::FetchArray($results)) {
if ($lastTicket != $rows["ticket_id"]) {
$Ticket = new Ticket();
$Ticket->Id = $rows["ticket_id"];
$Ticket->Load();
$lastTicket = $Ticket->Id;
$Ticket->Created = $Ticket->Messages[0]->Created;
$openSpan = false;
}
foreach ($Ticket->Messages as $message) {
if ($message->Type == 0 || $message->Type == 3) {
$openSpan = $message->Created;
if (!empty($Ticket->Editor->Editor) && $rows["id"] == $message->Id) {
$this->PrepareTicketHourArray($values, $Ticket->Editor->Editor, date("G", $rows["created"]));
$values[$Ticket->Editor->Editor][date("G", $rows["created"])]["messages"] += 1;
}
if (!empty($Ticket->Editor->GroupId) && $rows["id"] == $message->Id) {
$this->PrepareTicketHourArray($values, $Ticket->Editor->GroupId, date("G", $rows["created"]));
$values[$Ticket->Editor->GroupId][date("G", $rows["created"])]["messages"] += 1;
} else {
if (!empty($Ticket->Group) && $rows["id"] == $message->Id) {
$this->PrepareTicketHourArray($values, $Ticket->Group, date("G", $rows["created"]));
$values[$Ticket->Group][date("G", $rows["created"])]["messages"] += 1;
}
}
} else {
if (!empty($openSpan) && $message->Type == 1 && $rows["id"] == $message->Id) {
if (!empty($Ticket->Editor)) {
$this->PrepareTicketHourArray($values, $Ticket->Editor->Editor, date("G", $rows["created"]));
$this->PrepareTicketHourArray($values, $Ticket->Editor->GroupId, date("G", $rows["created"]));
$values[$Ticket->Editor->Editor][date("G", $rows["created"])]["responses"] += 1;
$values[$Ticket->Editor->Editor][date("G", $rows["created"])]["response_time"] += $rows["created"] - $openSpan;
$values[$Ticket->Editor->GroupId][date("G", $rows["created"])]["responses"] += 1;
$values[$Ticket->Editor->GroupId][date("G", $rows["created"])]["response_time"] += $rows["created"] - $openSpan;
if ($Ticket->Editor->Status == 2 && $Ticket->GetLastOutgoingMessageId() == $message->Id) {
$values[$Ticket->Editor->Editor][date("G", $rows["created"])]["resolves"] += 1;
$values[$Ticket->Editor->Editor][date("G", $rows["created"])]["resolve_time"] += $message->Created - $Ticket->Created;
$values[$Ticket->Editor->GroupId][date("G", $rows["created"])]["resolves"] += 1;
$values[$Ticket->Editor->GroupId][date("G", $rows["created"])]["resolve_time"] += $message->Created - $Ticket->Created;
}
}
}
}
}
}
DBManager::Execute(true, "DELETE FROM `" . DB_PREFIX . DATABASE_STATS_AGGS_TICKETS . "` WHERE" . $this->GetDateMatch() . ";");
foreach ($values as $userid => $hours) {
foreach ($hours as $hour => $amount) {
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_STATS_AGGS_TICKETS . "` (`year`,`month`,`day`,`hour`,`user_id`,`amount`,`open`,`in_progress`,`closed`,`deleted`,`messages`,`responses`,`avg_response_time`,`resolves`,`avg_resolve_time`) VALUES (" . $this->GetSQLDateValues() . ",'" . DBManager::RealEscape($hour) . "','" . DBManager::RealEscape($userid) . "','" . DBManager::RealEscape($amount["amount"]) . "','" . DBManager::RealEscape($amount["open"]) . "','" . DBManager::RealEscape($amount["in_progress"]) . "','" . DBManager::RealEscape($amount["closed"]) . "','" . DBManager::RealEscape($amount["deleted"]) . "','" . DBManager::RealEscape($amount["messages"]) . "','" . DBManager::RealEscape($amount["responses"]) . "','" . DBManager::RealEscape($amount["responses"] > 0 ? round($amount["response_time"] / $amount["responses"], 4) : 0) . "','" . DBManager::RealEscape($amount["resolves"]) . "','" . DBManager::RealEscape($amount["resolves"] > 0 ? round($amount["resolve_time"] / $amount["resolves"], 4) : 0) . "');");
}
}
}示例3: TicketEditorAssign
function TicketEditorAssign()
{
$editor = new TicketEditor();
$params = ApiV2::GetObjectFields("TicketEditor");
if ($editor = $this->CreateFromJSON($params, json_decode($_POST["p_data"]), $editor, "TicketEditor")) {
$Ticket = new Ticket();
$Ticket->Id = $editor->Id;
if ($Ticket->Load()) {
$editor->Editor = Operator::GetSystemId($editor->Editor);
if (isset(Server::$Operators[$editor->Editor])) {
if (!empty($editor->GroupId) && in_array($editor->GroupId, Server::$Operators[$editor->Editor]->GetGroupList(true))) {
$editor->Save();
$Ticket->Editor = $editor;
if ($Ticket->Group != $editor->GroupId) {
$Ticket->SetGroup($editor->GroupId);
}
$Ticket->LoadMessages();
$Ticket->SetLastUpdate(time());
$this->JSONOutput = APIV2::Encode(array("TicketEditor" => ApiV2::ClearObject($params, $editor)), $this->JSONParams);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
} else {
$this->ErrorField = "GroupId";
}
} else {
$this->ErrorField = "Editor";
}
} else {
$this->ErrorField = "Id";
}
}
}示例4: processTicketActions
function processTicketActions($count = 0)
{
$temporaryIds = array();
$updateRequiredTickets = $updateRequiredEmails = false;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"])) {
$type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"];
if ($type == "SetTicketStatus") {
$Ticket = new Ticket();
$Ticket->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"];
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]) {
$Ticket->Log(0, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
}
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"]) && $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]) {
$Ticket->Log(2, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
}
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->Log(3, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
}
$TicketEditor = new TicketEditor($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"]);
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"])) {
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
}
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$TicketEditor->Save();
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->SetGroup($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
}
$Ticket->Editor = $TicketEditor;
$Ticket->LoadMessages();
$time = SystemTime::GetUniqueMessageTime(DATABASE_TICKETS, "last_update");
$Ticket->SetLastUpdate($time);
$updateRequiredTickets = true;
} else {
if ($type == "AddTicketEditorReply") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$Ticket->Load(false, false);
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->Messages[0]->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
$Ticket->Messages[0]->ChannelId = getId(32);
$Ticket->Messages[0]->Hash = $Ticket->GetHash(false);
$Ticket->Messages[0]->SenderUserId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
$Ticket->Messages[0]->Type = 1;
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
if ($Ticket->CreationType >= 6 && !empty($Ticket->ChannelId)) {
$twchannel = SocialMediaChannel::GetChannelById($Ticket->ChannelId);
if ($Ticket->CreationType == 7 && $twchannel->StreamType == 1) {
$Ticket->Messages[0]->Text = $twchannel->AddScreenName($Ticket->Messages[0]->Text, $Ticket->Messages[0]->Email);
} else {
if ($Ticket->CreationType == 6) {
$Ticket->Messages[0]->Email = $twchannel->PageId;
}
}
}
$Ticket->Messages[0]->Subject = cutString($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], 255, false);
$Ticket->Messages[0]->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], time());
$acount = 8;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount])) {
$Ticket->Messages[0]->ApplyAttachment($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount++]);
}
$Ticket->SendEditorReply($Ticket->Messages[0]->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
if (!empty(Server::$Configuration->File["gl_ctor"])) {
$Ticket->LoadStatus();
$Ticket->Editor->Status = TICKET_STATUS_CLOSED;
$Ticket->Editor->Save();
}
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "SetTicketLanguage") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLanguage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->Log(1, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "DeleteTicketFromServer") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->Destroy();
$Ticket->Log(7, CALLER_SYSTEM_ID, 0, 1);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "AddComment") {
$Ticket = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$Ticket->AddComment(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], "");
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "LinkChat") {
if (!empty($temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]])) {
$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] = $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]];
}
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->LinkChat($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], getId(32));
$Ticket->Log(5, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
//.........这里部分代码省略.........
示例5: ShowError
<?php
$ticket = null;
if (isset($_GET["id"])) {
$ticket = Ticket::Load($_GET["id"]);
}
if (is_null($ticket) || !$ticket->IsValid()) {
ShowError("Invalid ticket.");
} else {
$creator = Staff::Load($ticket->GetCreatorID())->GetUsername();
$client = Client::Load($ticket->GetClientID());
$clientid = $client->GetUsername();
$name = $client->GetName();
$community = Building::GetCommunity($client->GetBuilding());
$building = $client->GetBuilding();
$room = $client->GetLocation();
?>
<div class="row">
<div class="col-lg-12">
<h1 class="page-header"><?php
echo Pages::GetCurrentPage() . " #" . $ticket->GetID();
?>
</h1>
</div>
</div>
<?php
if (isset($_POST["update"])) {
$update_description = $_POST["update_description"];
if (empty($update_description)) {