C++ GmTicket::IsClosed方法代码示例

    static bool HandleGMTicketGetByIdCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        // Set the ticket as viewed and save it.
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetViewed();
        ticket->SetResponse("Your ticket was viewed and is being serviced.");
        ticket->SaveToDB(trans);

        // Update the last change time.
        sTicketMgr->UpdateLastChange();

        handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());

        return true;
    }

void WorldSession::HandleGMTicketCreateOpcode(WorldPacket& recvData)
{
    // Don't accept tickets if the ticket queue is disabled. (Ticket UI is greyed out but not fully dependable)
    if (sTicketMgr->GetStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
        return;

    if (GetPlayer()->getLevel() < sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ))
    {
        SendNotification(GetTrinityString(LANG_TICKET_REQ), sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ));
        return;
    }

    GMTicketResponse response = GMTICKET_RESPONSE_CREATE_ERROR;
    GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID());

    if (ticket && ticket->IsCompleted())
        sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());

    // Player must not have ticket
    if (!ticket || ticket->IsClosed())
    {
        uint32 mapId;
        float x, y, z;
        std::string message;
        uint32 needResponse;
        bool needMoreHelp;
        uint32 count;
        std::list<uint32> times;
        uint32 decompressedSize;
        std::string chatLog;

        recvData >> mapId;
        recvData >> x >> y >> z;
        recvData >> message;

        recvData >> needResponse;
        recvData >> needMoreHelp;

        recvData >> count;

        for (uint32 i = 0; i < count; i++)
        {
            uint32 time;
            recvData >> time;
            times.push_back(time);
        }

        recvData >> decompressedSize;

        if (count && decompressedSize && decompressedSize < 0xFFFF)
        {
            uint32 pos = recvData.rpos();
            ByteBuffer dest;
            dest.resize(decompressedSize);

            uLongf realSize = decompressedSize;
            if (uncompress(dest.contents(), &realSize, recvData.contents() + pos, recvData.size() - pos) == Z_OK)
            {
                dest >> chatLog;
            }

    static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        if (Player* player = ticket->GetPlayer())
            if (player->IsInWorld())
                ticket->SendResponse(player->GetSession());

        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetCompleted();
        ticket->SaveToDB(trans);

        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        std::string msg = ticket->FormatMessageString(*handler, NULL, NULL, NULL, NULL, player ? player->GetName().c_str() : "Console");
        handler->SendGlobalGMSysMessage(msg.c_str());
        sTicketMgr->UpdateLastChange();
        return true;
    }

    static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        ticket->SetCompleted(true);

        SQLTransaction trans = CharacterDatabase.BeginTransaction();
        ticket->SaveToDB(trans);
        CharacterDatabase.CommitTransaction(trans);

        if (Player* player = ticket->GetPlayer())
            if (player->IsInWorld())
                ticket->SendResponse(player->GetSession());

        sTicketMgr->UpdateLastChange();
        return true;
    }

    static bool HandleGMTicketDeleteByIdCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket)
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        if (!ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
            return true;
        }

        std::string msg = ticket->FormatMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
        handler->SendGlobalGMSysMessage(msg.c_str());

        sTicketMgr->RemoveTicket(ticket->GetId());
        sTicketMgr->UpdateLastChange();

        if (Player* player = ticket->GetPlayer())
        {
            // Force abandon ticket
            WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
            data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
            player->GetSession()->SendPacket(&data);
        }

        return true;
    }

    static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);

        // Ticket must exist and not be closed / completed.
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        // Set the ticket as completed and the text to reflect the change, and save it.
        ticket->SetCompleted(true);
        ticket->SetResponse("Your ticket has been serviced and resolved.");

        SQLTransaction trans = CharacterDatabase.BeginTransaction();
        ticket->SaveToDB(trans);
        CharacterDatabase.CommitTransaction(trans);

        // Update the last change time.
        sTicketMgr->UpdateLastChange();

        return true;
    }

    static bool HandleGMTicketEscalateCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);

        // Ticket must exists and not be closed / completed / assigned.
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED)
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        // Set the ticket in the priority queue and the text and save it.
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE);
        ticket->SetResponse("Your ticket is in the priority queue and will be serviced shortly.");
        ticket->SaveToDB(trans);

        // Update the last change time.
        sTicketMgr->UpdateLastChange();

        return true;
    }

inline bool ChatHandler::_HandleGMTicketResponseAppendCommand(const char* args, bool newLine)
{
    if(!*args)
        return false;

    char* sTicketId = strtok((char*)args, " ");
    uint32 ticketId = atoi(sTicketId);

    char* response = strtok(NULL, "\n");
    if(!response)
        return false;

    GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
    if(!ticket || !ticket->IsClosed())
    {
        PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
        return true;
    }
    // Cannot add response to ticket, assigned to someone else
    Player* player = m_session->GetPlayer();
    if(ticket->IsAssignedNotTo(player->GetGUID()))
    {
        PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
        return true;
    }

    SQLTransaction trans = SQLTransaction(NULL);
    ticket->AppendResponse(response);
    if(newLine)
        ticket->AppendResponse("\n");
    ticket->SaveToDB(trans);

    return true;
}

bool ChatHandler::HandleGMTicketCloseByIdCommand(const char* args)
{
    if(!*args)
        return false;

    uint32 ticketId = atoi(args);
    GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
    if(!ticket || ticket->IsClosed() || ticket->IsCompleted())
    {
        SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
        return true;
    }
    // Ticket must be assigned to player, who tries to close it.
    uint64 guid = m_session->GetPlayer()->GetGUID();
    if(ticket->IsAssignedNotTo(guid))
    {
        PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
        return true;
    }
    sTicketMgr->CloseTicket(ticket->GetId(), guid);
    sTicketMgr->UpdateLastChange();

    std::string msg = ticket->FormatMessageString(*this, m_session->GetPlayer()->GetName(), NULL, NULL, NULL);
    SendGlobalGMSysMessage(msg.c_str());

    // Inform player, who submitted this ticket, that it is closed
    if(Player* player = ticket->GetPlayer())
        if(player->IsInWorld())
        {
            WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
            data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
            player->GetSession()->SendPacket(&data);
        }
    return true;
}

    static bool HandleGMTicketAssignToCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        char* ticketIdStr = strtok((char*)args, " ");
        uint32 ticketId = atoi(ticketIdStr);

        char* targetStr = strtok(NULL, " ");
        if (!targetStr)
            return false;

        std::string target(targetStr);
        if (!normalizePlayerName(target))
            return false;

        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        uint64 targetGuid = sObjectMgr->GetPlayerGUIDByName(target);
        uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
		uint32 targetGmLevel = AccountMgr::GetSecurity(accountId, realmID);
        // Target must exist and have administrative rights
		if (!targetGuid || AccountMgr::IsPlayerAccount(targetGmLevel))
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
            return true;
        }

        // If already assigned, leave
        if (ticket->IsAssignedTo(targetGuid))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
            return true;
        }

        // If assigned to different player other than current, leave
        //! Console can override though
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str());
            return true;
        }

        // Assign ticket
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(AccountMgr::GetSecurity(accountId, realmID)));
        ticket->SaveToDB(trans);
        sTicketMgr->UpdateLastChange();

        std::string msg = ticket->FormatMessageString(*handler, NULL, target.c_str(), NULL, NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());
        return true;
    }

    static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);

        // Ticket must exist and not be closed.
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        // Ticket must be assigned.
        if (!ticket->IsAssigned())
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
            return true;
        }

        // Get security level of player, whom this ticket is assigned to
        uint32 security = SEC_PLAYER;
        Player* assignedPlayer = ticket->GetAssignedPlayer();

        if (assignedPlayer && assignedPlayer->IsInWorld())
            security = assignedPlayer->GetSession()->GetSecurity();
        else
        {
            uint64 guid = ticket->GetAssignedToGUID();
            uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
            security = AccountMgr::GetSecurity(accountId, realmID);
        }

        // Check security. If no m_session present it means we're issuing this command from the console.
        uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
        if (security > mySecurity)
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
            return true;
        }

        // Set the ticket as unassigned and the text and save it.
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetUnassigned();
        ticket->SetResponse("Your ticket will be serviced shortly.");
        ticket->SaveToDB(trans);

        // Update the last change time.
        sTicketMgr->UpdateLastChange();

        std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(),
                          handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName() : "Console", NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());

        return true;
    }

void WorldSession::HandleGMTicketCreateOpcode(WorldPacket& recvData)
{
    // Don't accept tickets if the ticket queue is disabled. (Ticket UI is greyed out but not fully dependable)
    if (sTicketMgr->GetStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
        return;

	if(!GetPlayer()->CanSpeak())
	{
		std::string timeStr = secsToTimeString(m_muteTime - time(NULL));
		SendNotification(GetTrinityString(LANG_WAIT_BEFORE_SPEAKING), timeStr.c_str());
        return;
	}

    if (GetPlayer()->getLevel() < sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ))
    {
        SendNotification(GetTrinityString(LANG_TICKET_REQ), sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ));
        return;
    }

    GMTicketResponse response = GMTICKET_RESPONSE_CREATE_ERROR;
    GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID());

    if (ticket && ticket->IsCompleted())
        sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());;

    // Player must not have ticket
    if (!ticket || ticket->IsClosed())
    {
        ticket = new GmTicket(GetPlayer(), recvData);

        uint32 count;
        std::list<uint32> times;
        uint32 decompressedSize;
        std::string chatLog;

        recvData >> count;

        for (uint32 i = 0; i < count; i++)
        {
            uint32 time;
            recvData >> time;
            times.push_back(time);
        }

        recvData >> decompressedSize;

        if (count && decompressedSize && decompressedSize < 0xFFFF)
        {
            uint32 pos = recvData.rpos();
            ByteBuffer dest;
            dest.resize(decompressedSize);

            uLongf realSize = decompressedSize;
            if (uncompress(dest.contents(), &realSize, recvData.contents() + pos, recvData.size() - pos) == Z_OK)
            {
                dest >> chatLog;
                ticket->SetChatLog(times, chatLog);
            }

void WorldSession::HandleGMTicketCreateOpcode(WorldPacket& recvData)
{
    // Don't accept tickets if the ticket queue is disabled. (Ticket UI is greyed out but not fully dependable)
    if (sTicketMgr->GetStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
        return;

    GMTicketResponse response = GMTICKET_RESPONSE_CREATE_ERROR;
    GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID());

    if (ticket && ticket->IsCompleted())
        sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());

    // Player must not have ticket
    if (!ticket || ticket->IsClosed())
    {
        std::string message;
        std::string chatLog;

        uint8 ticketType;
        uint32 mapId;
        float x, y, z;
        std::string ticketText = "";
        std::string reservedForFutureUse = "";

        recvData >> ticketType >> mapId >> x >> y >> z;                        // last check 2.4.3
        recvData >> ticketText;
        recvData >> reservedForFutureUse;

        if (GetPlayer()->getLevel() < sWorld.getConfig(CONFIG_UINT32_GMTICKETS_MINLEVEL))
        {
            ChatHandler(this).PSendSysMessage("You can't use the ticket system before level %u", sWorld.getConfig(CONFIG_UINT32_GMTICKETS_MINLEVEL));
            return;
        }

        if (ticketType >= GMTICKET_MAX)
            return;

        if (ticketType != GMTICKET_BEHAVIOR_HARASSMENT && ticketType != GMTICKET_STUCK)
        {
            ChatHandler(this).SendSysMessage("Game Masters do not handle bug reports.");
            ChatHandler(this).SendSysMessage("Please use our bugtracker and provide sources if possible.");
            ChatHandler(this).SendSysMessage("https://elysium-project.org/bugtracker");
            return;
        }

        ticket = new GmTicket(GetPlayer());
        ticket->SetPosition(mapId, x, y, z);
        ticket->SetMessage(ticketText);
        ticket->SetTicketType(TicketType(ticketType));

        sTicketMgr->AddTicket(ticket);
        sTicketMgr->UpdateLastChange();

        sWorld.SendGMTicketText(LANG_COMMAND_TICKETNEW, GetPlayer()->GetName(), ticket->GetId());

        response = GMTICKET_RESPONSE_CREATE_SUCCESS;
    }

bool ChatHandler::HandleGMTicketAssignToCommand(const char* args)
{
    if(!*args)
        return false;

    char* sTicketId = strtok((char*)args, " ");
    uint32 ticketId = atoi(sTicketId);

    char* sTarget = strtok(NULL, " ");
    if(!sTarget)
        return false;

    std::string target(sTarget);
    if(!normalizePlayerName(target))
        return false;

    GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
    if(!ticket || ticket->IsClosed())
    {
        SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
        return true;
    }

    // Get target information
    uint64 targetGuid = sObjectMgr->GetPlayerGUIDByName(target.c_str());
    uint64 targetAccId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
    uint32 targetGmLevel = sAccountMgr->GetSecurity(targetAccId, realmID);
    // Target must exist and have administrative rights
    if(!targetGuid || targetGmLevel == SEC_PLAYER)
    {
        SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
        return true;
    }
    // If already assigned, leave
    if(ticket->IsAssignedTo(targetGuid))
    {
        PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
        return true;
    }
    // If assigned to different player other than current, leave
    Player* player = m_session->GetPlayer();
    if(ticket->IsAssignedNotTo(player->GetGUID()))
    {
        PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str());
        return true;
    }
    // Assign ticket
    SQLTransaction trans = SQLTransaction(NULL);
    ticket->SetAssignedTo(targetGuid, targetGmLevel == SEC_ADMINISTRATOR);
    ticket->SaveToDB(trans);
    sTicketMgr->UpdateLastChange();

    std::string msg = ticket->FormatMessageString(*this, NULL, target.c_str(), NULL, NULL);
    SendGlobalGMSysMessage(msg.c_str());
    return true;
}

    static bool HandleGMTicketCloseByIdCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        // Ticket should be assigned to the player who tries to close it.
        // Console can override though
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
            return true;
        }

        sTicketMgr->CloseTicket(ticket->GetId(), player ? player->GetGUID() : ObjectGuid(uint64(-1)));
        sTicketMgr->UpdateLastChange();

        std::string msg = ticket->FormatMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL, NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());

        if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
        {
            std::string ircchan = "#";
            std::ostringstream smsg;
            std::string assignedto;
            // If closed from console,there is no player,so we assign to Console.
            if (player)
                assignedto = player->GetName().c_str();
            else assignedto = "Console";
            ircchan += sIRC->ticann;
            smsg << "[\00304Ticket Closed\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Closed By: \00304" << assignedto << " \003]";
            sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
        }

        // Inform player, who submitted this ticket, that it is closed
        if (Player* submitter = ticket->GetPlayer())
        {
            if (submitter->IsInWorld())
            {
                WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
                data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
                submitter->GetSession()->SendPacket(&data);
            }
        }
        return true;
    }