PHP Topic::lookup方法代码示例

 function getRequestStructure($format, $data = null)
 {
     $supported = array("alert", "autorespond", "source", "topicId", "attachments" => array("*" => array("name", "type", "data", "encoding", "size")), "message", "ip", "priorityId");
     # Fetch dynamic form field names for the given help topic and add
     # the names to the supported request structure
     if (isset($data['topicId']) && ($topic = Topic::lookup($data['topicId'])) && ($form = $topic->getForm())) {
         foreach ($form->getDynamicFields() as $field) {
             $supported[] = $field->get('name');
         }
     }
     # Ticket form fields
     # TODO: Support userId for existing user
     if ($form = TicketForm::getInstance()) {
         foreach ($form->getFields() as $field) {
             $supported[] = $field->get('name');
         }
     }
     # User form fields
     if ($form = UserForm::getInstance()) {
         foreach ($form->getFields() as $field) {
             $supported[] = $field->get('name');
         }
     }
     if (!strcasecmp($format, 'email')) {
         $supported = array_merge($supported, array('header', 'mid', 'emailId', 'to-email-id', 'ticketId', 'reply-to', 'reply-to-name', 'in-reply-to', 'references', 'thread-type', 'flags' => array('bounce', 'auto-reply', 'spam', 'viral'), 'recipients' => array('*' => array('name', 'email', 'source'))));
         $supported['attachments']['*'][] = 'cid';
     }
     return $supported;
 }

 public function get_open()
 {
     global $ost, $cfg;
     define('MY_DEBUG', isset($_GET['debug']) && $_GET['debug'] === '1');
     $topic_names = Topic::getPublicHelpTopics();
     if (isset($_GET['topics'])) {
         $allowed_topics = [];
         if (is_array($_GET['topics'])) {
             $allowed_topics = $_GET['topics'];
         } else {
             $allowed_topics = [$_GET['topics']];
         }
         $topic_names = array_filter($topic_names, function ($name, $id) use($allowed_topics) {
             return in_array($id, $allowed_topics) || in_array($name, $allowed_topics);
         }, ARRAY_FILTER_USE_BOTH);
     }
     $formPrefix = $this->config->get('ajax_submission_form_prefix');
     $csrf_token = $ost->getCSRF()->getToken();
     $topics = [];
     foreach ($topic_names as $id => $name) {
         if (($topic = Topic::lookup($id)) && ($form = $topic->getForm()) && ($fields = $form->getForm()->getFields())) {
             $topics[$id] = ['name' => $name, 'instructions' => $form->get('instructions'), 'fields' => []];
             foreach ($fields as $field) {
                 $topics[$id]['fields'][$field->get('name')] = ['name' => $formPrefix . $field->get('name'), 'type' => $field->get('type')];
                 if ($field->get('type') === 'choices') {
                     $topics[$id]['fields'][$field->get('name')]['choices'] = $field->getChoices();
                 }
             }
         }
     }
     $captcha = null;
     $useCaptcha = $this->config->get('ajax_submission_captcha');
     if ($useCaptcha === 1) {
         // built-in
         $captcha = ['type' => 'osTicket'];
     } elseif ($useCaptcha === 2) {
         // recaptcha
         $public = $this->config->get('ajax_recaptcha_site');
         $private = $this->config->get('ajax_recaptcha_secret');
         if ($public && $private) {
             // Key creation based on https://github.com/google/recaptcha-java/blob/master/appengine/src/main/java/com/google/recaptcha/STokenUtils.java
             $encrypter = new Encryption(substr(hash('sha1', $private, true), 0, 16));
             $secure_token = json_encode(['session_id' => uniqid($csrf_token), 'ts_ms' => bcmul(microtime(true), 1000, 0)]);
             $captcha = ['type' => 'reCaptcha', 'public_key' => $public, 'secure_token' => $encrypter->encrypt_aes_ecb_pkcs5($secure_token)];
         } else {
             throw new Exception('reCaptcha key not provided!');
         }
     }
     $return = ['method' => 'POST', 'submit_url' => self::baseURL() . '/ajax.php/ajax-form/submit', 'form_groups' => ['backend' => ['hidden' => true, fields => ['csrf', 'action']], 'topic' => ['legend' => 'Help Topic', fields => ['topicId']], 'user' => ['legend' => 'Contact Information', fields => ['name', 'email', 'phone']], 'topic_details' => ['dynamic' => true, 'id' => $formPrefix . 'topic_details'], 'ticket' => ['legend' => 'Ticket Details', fields => ['summary', 'details']]], 'form_fields' => ['csrf' => ['type' => 'hidden', 'value' => $csrf_token, 'name' => $formPrefix . $ost->getCSRF()->getTokenName()], 'action' => ['type' => 'hidden', 'value' => 'open', 'name' => $formPrefix . 'a'], 'topicId' => ['label' => 'Select a Topic', 'required' => true, 'type' => 'choices', 'name' => $formPrefix . 'topicId', 'choices' => $topic_names], 'name' => ['label' => 'Full Name', 'required' => true, 'type' => 'text', 'name' => $formPrefix . 'name'], 'email' => ['label' => 'Email Address', 'required' => true, 'type' => 'text', 'name' => $formPrefix . 'email'], 'phone' => ['label' => 'Phone Number', 'required' => true, 'type' => 'text', 'name' => $formPrefix . 'phone'], 'summary' => ['label' => 'Issue Summary', 'required' => true, 'type' => 'text', 'name' => $formPrefix . 'summary'], 'details' => ['label' => 'Issue Details', 'required' => true, 'type' => 'textarea', 'name' => $formPrefix . 'details']], 'topics' => $topics, 'captcha' => $captcha];
     header('Access-Control-Allow-Origin: ' . $this->config->get('ajax_cors_header'));
     $json_flags = 0;
     if (MY_DEBUG) {
         $json_flags += JSON_PRETTY_PRINT;
     }
     return json_encode($return, $json_flags);
 }

 function getFormsForHelpTopic($topic_id, $client = false)
 {
     if (!($topic = Topic::lookup($topic_id))) {
         Http::response(404, 'No such help topic');
     }
     if ($_GET || isset($_SESSION[':form-data'])) {
         if (!is_array($_SESSION[':form-data'])) {
             $_SESSION[':form-data'] = array();
         }
         $_SESSION[':form-data'] = array_merge($_SESSION[':form-data'], $_GET);
     }
     if ($form = $topic->getForm()) {
         $form->getForm($_SESSION[':form-data'])->render(!$client);
     }
 }

 function getFormsForHelpTopic($topic_id, $client = false)
 {
     if (!($topic = Topic::lookup($topic_id))) {
         Http::response(404, 'No such help topic');
     }
     if ($_GET || isset($_SESSION[':form-data'])) {
         if (!is_array($_SESSION[':form-data'])) {
             $_SESSION[':form-data'] = array();
         }
         $_SESSION[':form-data'] = array_merge($_SESSION[':form-data'], $_GET);
     }
     if ($form = $topic->getForm()) {
         ob_start();
         $form->getForm($_SESSION[':form-data'])->render(!$client);
         $html = ob_get_clean();
         ob_start();
         print $form->getMedia();
         $media = ob_get_clean();
     }
     return $this->encode(array('media' => $media, 'html' => $html));
 }

                            'ajax.php/form/help-topic/' + this.value, data);
                        ">
                    <?php
                    if ($topics=Topic::getHelpTopics()) {
                        if (count($topics) == 1)
                            $selected = 'selected="selected"';
                        else { ?>
                <option value="" selected >&mdash; Select Help Topic &mdash;</option>
<?php                   }
                        foreach($topics as $id =>$name) {
                            echo sprintf('<option value="%d" %s %s>%s</option>',
                                $id, ($info['topicId']==$id)?'selected="selected"':'',
                                $selected, $name);
                        }
                        if (count($topics) == 1 && !$form) {
                            if (($T = Topic::lookup($id)))
                                $form =  $T->getForm();
                        }
                    }
                    ?>
                </select>
                &nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['topicId']; ?></font>
            </td>
        </tr>
        <tr>
            <td width="160">
                Department:
            </td>
            <td>
                <select name="deptId">
                    <option value="" selected >&mdash; Select Department &mdash;</option>

<?php 
if (!defined('OSTCLIENTINC')) {
    die('Access Denied!');
}
$info = array();
if ($thisclient && $thisclient->isValid()) {
    $info = array('name' => $thisclient->getName(), 'email' => $thisclient->getEmail(), 'phone' => $thisclient->getPhoneNumber());
}
$info = $_POST && $errors ? Format::htmlchars($_POST) : $info;
$form = null;
if (!$info['topicId']) {
    $info['topicId'] = $cfg->getDefaultTopicId();
}
$forms = array();
if ($info['topicId'] && ($topic = Topic::lookup($info['topicId']))) {
    foreach ($topic->getForms() as $F) {
        if (!$F->hasAnyVisibleFields()) {
            continue;
        }
        if ($_POST) {
            $F = $F->instanciate();
            $F->isValidForClient();
        }
        $forms[] = $F;
    }
}
?>

<div class="container topheader"><div class="row">
<h1><?php 

 function updateTicketsSettings($vars, &$errors)
 {
     $f = array();
     $f['default_sla_id'] = array('type' => 'int', 'required' => 1, 'error' => __('Selection required'));
     $f['default_ticket_status_id'] = array('type' => 'int', 'required' => 1, 'error' => __('Selection required'));
     $f['default_priority_id'] = array('type' => 'int', 'required' => 1, 'error' => __('Selection required'));
     $f['max_open_tickets'] = array('type' => 'int', 'required' => 1, 'error' => __('Enter valid numeric value'));
     $f['autolock_minutes'] = array('type' => 'int', 'required' => 1, 'error' => __('Enter lock time in minutes'));
     if ($vars['enable_captcha']) {
         if (!extension_loaded('gd')) {
             $errors['enable_captcha'] = __('The GD extension is required');
         } elseif (!function_exists('imagepng')) {
             $errors['enable_captcha'] = __('PNG support is required for Image Captcha');
         }
     }
     if ($vars['default_help_topic'] && ($T = Topic::lookup($vars['default_help_topic'])) && !$T->isActive()) {
         $errors['default_help_topic'] = __('Default help topic must be set to active');
     }
     if (!preg_match('`(?!<\\\\)#`', $vars['number_format'])) {
         $errors['number_format'] = 'Ticket number format requires at least one hash character (#)';
     }
     if (!Validator::process($f, $vars, $errors) || $errors) {
         return false;
     }
     if (isset($vars['default_storage_bk'])) {
         $this->update('default_storage_bk', $vars['default_storage_bk']);
     }
     return $this->updateAll(array('number_format' => $vars['number_format'] ?: '######', 'sequence_id' => $vars['sequence_id'] ?: 0, 'default_priority_id' => $vars['default_priority_id'], 'default_help_topic' => $vars['default_help_topic'], 'default_ticket_status_id' => $vars['default_ticket_status_id'], 'default_sla_id' => $vars['default_sla_id'], 'max_open_tickets' => $vars['max_open_tickets'], 'autolock_minutes' => $vars['autolock_minutes'], 'enable_captcha' => isset($vars['enable_captcha']) ? 1 : 0, 'auto_claim_tickets' => isset($vars['auto_claim_tickets']) ? 1 : 0, 'show_assigned_tickets' => isset($vars['show_assigned_tickets']) ? 0 : 1, 'show_answered_tickets' => isset($vars['show_answered_tickets']) ? 0 : 1, 'show_related_tickets' => isset($vars['show_related_tickets']) ? 1 : 0, 'hide_staff_name' => isset($vars['hide_staff_name']) ? 1 : 0, 'enable_html_thread' => isset($vars['enable_html_thread']) ? 1 : 0, 'allow_client_updates' => isset($vars['allow_client_updates']) ? 1 : 0, 'max_file_size' => $vars['max_file_size']));
 }

                     }
                 }
                 if ($i && $i == $count) {
                     $msg = sprintf(__('Successfully deleted %s'), _N('selected help topic', 'selected elp topics', $count));
                 } elseif ($i > 0) {
                     $warn = sprintf(__('%1$d of %2$d %3$s deleted'), $i, $count, _N('selected help topic', 'selected help topics', $count));
                 } elseif (!$errors['err']) {
                     $errors['err'] = sprintf(__('Unable to delete %s'), _N('selected help topic', 'selected help topics', $count));
                 }
                 break;
             case 'sort':
                 try {
                     $cfg->setTopicSortMode($_POST['help_topic_sort_mode']);
                     if ($cfg->getTopicSortMode() == 'm') {
                         foreach ($_POST as $k => $v) {
                             if (strpos($k, 'sort-') === 0 && is_numeric($v) && ($t = Topic::lookup(substr($k, 5)))) {
                                 $t->setSortOrder($v);
                             }
                         }
                     }
                     $msg = __('Successfully set sorting configuration');
                 } catch (Exception $ex) {
                     $errors['err'] = __('Unable to set sorting mode');
                 }
                 break;
             default:
                 $errors['err'] = __('Unknown action - get technical help.');
         }
     }
     break;
 default:

         }
     } elseif ($_POST['disable']) {
         $sql = 'UPDATE ' . TOPIC_TABLE . ' SET isactive=0  WHERE topic_id IN (' . implode(',', $_POST['ids']) . ')';
         if (db_query($sql) && ($num = db_affected_rows())) {
             if ($num == $count) {
                 $msg = 'Selected help topics disabled';
             } else {
                 $warn = "{$num} of {$count} selected help topics disabled";
             }
         } else {
             $errors['err'] = 'Unable to disable selected help topic(s)';
         }
     } elseif ($_POST['delete']) {
         $i = 0;
         foreach ($_POST['ids'] as $k => $v) {
             if (($t = Topic::lookup($v)) && $t->delete()) {
                 $i++;
             }
         }
         if ($i && $i == $count) {
             $msg = 'Selected help topics deleted successfully';
         } elseif ($i > 0) {
             $warn = "{$i} of {$count} selected help topics deleted";
         } elseif (!$errors['err']) {
             $errors['err'] = 'Unable to delete selected help topics';
         }
     } else {
         $errors['err'] = 'Unknown action';
     }
 }
 break;

 function updateTicketsSettings($vars, &$errors)
 {
     $f = array();
     $f['default_sla_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Selection required');
     $f['default_priority_id'] = array('type' => 'int', 'required' => 1, 'error' => 'Selection required');
     $f['max_open_tickets'] = array('type' => 'int', 'required' => 1, 'error' => 'Enter valid numeric value');
     $f['autolock_minutes'] = array('type' => 'int', 'required' => 1, 'error' => 'Enter lock time in minutes');
     if ($vars['enable_captcha']) {
         if (!extension_loaded('gd')) {
             $errors['enable_captcha'] = 'The GD extension is required';
         } elseif (!function_exists('imagepng')) {
             $errors['enable_captcha'] = 'PNG support required for Image Captcha';
         }
     }
     if ($vars['allow_attachments']) {
         if (!ini_get('file_uploads')) {
             $errors['err'] = 'The \'file_uploads\' directive is disabled in php.ini';
         }
         if (!is_numeric($vars['max_file_size'])) {
             $errors['max_file_size'] = 'Maximum file size required';
         }
         if (!$vars['allowed_filetypes']) {
             $errors['allowed_filetypes'] = 'Allowed file extentions required';
         }
         if (!($maxfileuploads = ini_get('max_file_uploads'))) {
             $maxfileuploads = DEFAULT_MAX_FILE_UPLOADS;
         }
         if (!$vars['max_user_file_uploads'] || $vars['max_user_file_uploads'] > $maxfileuploads) {
             $errors['max_user_file_uploads'] = 'Invalid selection. Must be less than ' . $maxfileuploads;
         }
         if (!$vars['max_staff_file_uploads'] || $vars['max_staff_file_uploads'] > $maxfileuploads) {
             $errors['max_staff_file_uploads'] = 'Invalid selection. Must be less than ' . $maxfileuploads;
         }
     }
     if ($vars['default_help_topic'] && ($T = Topic::lookup($vars['default_help_topic'])) && !$T->isActive()) {
         $errors['default_help_topic'] = 'Default help topic must be set to active';
     }
     if (!Validator::process($f, $vars, $errors) || $errors) {
         return false;
     }
     if (isset($vars['default_storage_bk'])) {
         $this->update('default_storage_bk', $vars['default_storage_bk']);
     }
     return $this->updateAll(array('random_ticket_ids' => $vars['random_ticket_ids'], 'default_priority_id' => $vars['default_priority_id'], 'default_help_topic' => $vars['default_help_topic'], 'default_sla_id' => $vars['default_sla_id'], 'max_open_tickets' => $vars['max_open_tickets'], 'autolock_minutes' => $vars['autolock_minutes'], 'enable_captcha' => isset($vars['enable_captcha']) ? 1 : 0, 'auto_claim_tickets' => isset($vars['auto_claim_tickets']) ? 1 : 0, 'show_assigned_tickets' => isset($vars['show_assigned_tickets']) ? 0 : 1, 'show_answered_tickets' => isset($vars['show_answered_tickets']) ? 0 : 1, 'show_related_tickets' => isset($vars['show_related_tickets']) ? 1 : 0, 'hide_staff_name' => isset($vars['hide_staff_name']) ? 1 : 0, 'enable_html_thread' => isset($vars['enable_html_thread']) ? 1 : 0, 'allow_client_updates' => isset($vars['allow_client_updates']) ? 1 : 0, 'allow_attachments' => isset($vars['allow_attachments']) ? 1 : 0, 'allowed_filetypes' => strtolower(preg_replace("/\n\r|\r\n|\n|\r/", '', trim($vars['allowed_filetypes']))), 'max_file_size' => $vars['max_file_size'], 'max_user_file_uploads' => $vars['max_user_file_uploads'], 'max_staff_file_uploads' => $vars['max_staff_file_uploads'], 'email_attachments' => isset($vars['email_attachments']) ? 1 : 0, 'allow_email_attachments' => isset($vars['allow_email_attachments']) ? 1 : 0, 'allow_online_attachments' => isset($vars['allow_online_attachments']) ? 1 : 0, 'allow_online_attachments_onlogin' => isset($vars['allow_online_attachments_onlogin']) ? 1 : 0));
 }

 function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $cfg, $thisclient, $_FILES;
     //Make sure the email is not banned
     if ($vars['email'] && EmailFilter::isBanned($vars['email'])) {
         $errors['err'] = 'Ticket denied. Error #403';
         Sys::log(LOG_WARNING, 'Ticket denied', 'Banned email - ' . $vars['email']);
         return 0;
     }
     $id = 0;
     $fields = array();
     $fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required');
     $fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
     $fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required');
     $fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required');
     switch (strtolower($origin)) {
         case 'web':
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic');
             break;
         case 'staff':
             $fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required');
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Topic required');
             $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => 'Invalid date - must be MM/DD/YY');
         case 'api':
             $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source');
             break;
         case 'email':
             $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown');
             break;
         default:
             # TODO: Return error message
             $errors['origin'] = 'Invalid origin given';
     }
     $fields['pri'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority');
     $fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Valid phone # required');
     if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
         $errors['err'] = 'Missing or invalid data - check the errors and try again';
     }
     //Make sure phone extension is valid
     if ($vars['phone_ext']) {
         if (!is_numeric($vars['phone_ext']) && !$errors['phone']) {
             $errors['phone'] = 'Invalid phone ext.';
         } elseif (!$vars['phone']) {
             //make sure they just didn't enter ext without phone # XXX: reconsider allowing!
             $errors['phone'] = 'Phone number required';
         }
     }
     //Make sure the due date is valid
     if ($vars['duedate']) {
         if (!$vars['time'] || strpos($vars['time'], ':') === false) {
             $errors['time'] = 'Select time';
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
             $errors['duedate'] = 'Invalid duedate';
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
             $errors['duedate'] = 'Due date must be in the future';
         }
     }
     //check attachment..if any is set ...only set on webbased tickets..
     //XXX:?? Create ticket anyway and simply drop the attachments?? We're already doing so with emails.
     if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments()) {
         if (!$cfg->canUploadFileType($_FILES['attachment']['name'])) {
             $errors['attachment'] = 'Invalid file type [ ' . Format::htmlchars($_FILES['attachment']['name']) . ' ]';
         } elseif ($_FILES['attachment']['size'] > $cfg->getMaxFileSize()) {
             $errors['attachment'] = 'File is too big. Max ' . $cfg->getMaxFileSize() . ' bytes allowed';
         }
     }
     # Perform email filter actions on the new ticket arguments XXX: Move filter to the top and check for reject...
     if (!$errors && ($ef = new EmailFilter($vars))) {
         $ef->apply($vars);
     }
     # Some things will need to be unpacked back into the scope of this
     # function
     if (isset($vars['autorespond'])) {
         $autorespond = $vars['autorespond'];
     }
     //check ticket limits..if limit set is >0
     //TODO: Base ticket limits on SLA... XXX: move it elsewhere??
     if ($vars['email'] && !$errors && $cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff')) {
         $openTickets = Ticket::getOpenTicketsByEmail($vars['email']);
         if ($openTickets >= $cfg->getMaxOpenTickets()) {
             $errors['err'] = "You've reached the maximum open tickets allowed.";
             //Send the notice only once (when the limit is reached) incase of autoresponders at client end.
             if ($cfg->getMaxOpenTickets() == $openTickets && $cfg->sendOverlimitNotice()) {
                 if ($vars['deptId']) {
                     $dept = Dept::lookup($vars['deptId']);
                 }
                 if (!$dept || !($tpl = $dept->getTemplate())) {
                     $tpl = $cfg->getDefaultTemplate();
                 }
                 if (!$dept || !($email = $dept->getAutoRespEmail())) {
                     $email = $cfg->getDefaultEmail();
                 }
                 if ($tpl && ($msg = $tpl->getOverlimitMsgTemplate()) && $email) {
                     $body = str_replace('%name', $vars['name'], $msg['body']);
                     $body = str_replace('%email', $vars['email'], $msg['body']);
                     $body = str_replace('%url', $cfg->getBaseUrl(), $body);
                     $body = str_replace('%signature', $dept && $dept->isPublic() ? $dept->getSignature() : '', $body);
                     $email->send($vars['email'], $msg['subj'], $body);
                 }
                 //Log + Alert admin...this might be spammy (no option to disable)...but it is helpful..I think.
//.........这里部分代码省略.........

 static function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $ost, $cfg, $thisclient, $_FILES;
     // Don't enforce form validation for email
     $field_filter = function ($type) use($origin) {
         return function ($f) use($origin, $type) {
             // Ultimately, only offer validation errors for web for
             // non-internal fields. For email, no validation can be
             // performed. For other origins, validate as usual
             switch (strtolower($origin)) {
                 case 'email':
                     return false;
                 case 'staff':
                     // Required 'Contact Information' fields aren't required
                     // when staff open tickets
                     return $type != 'user' || in_array($f->get('name'), array('name', 'email'));
                 case 'web':
                     return !$f->get('private');
                 default:
                     return true;
             }
         };
     };
     $reject_ticket = function ($message) use(&$errors) {
         global $ost;
         $errors = array('errno' => 403, 'err' => __('This help desk is for use by authorized users only'));
         $ost->logWarning(_S('Ticket Denied'), $message, false);
         return 0;
     };
     Signal::send('ticket.create.before', null, $vars);
     // Create and verify the dynamic form entry for the new ticket
     $form = TicketForm::getNewInstance();
     $form->setSource($vars);
     // If submitting via email or api, ensure we have a subject and such
     if (!in_array(strtolower($origin), array('web', 'staff'))) {
         foreach ($form->getFields() as $field) {
             $fname = $field->get('name');
             if ($fname && isset($vars[$fname]) && !$field->value) {
                 $field->value = $field->parse($vars[$fname]);
             }
         }
     }
     if (!$form->isValid($field_filter('ticket'))) {
         $errors += $form->errors();
     }
     if ($vars['uid']) {
         $user = User::lookup($vars['uid']);
     }
     $id = 0;
     $fields = array();
     $fields['message'] = array('type' => '*', 'required' => 1, 'error' => __('Message content is required'));
     switch (strtolower($origin)) {
         case 'web':
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Select a help topic'));
             break;
         case 'staff':
             $fields['deptId'] = array('type' => 'int', 'required' => 0, 'error' => __('Department selection is required'));
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Help topic selection is required'));
             $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => __('Invalid date format - must be MM/DD/YY'));
         case 'api':
             $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => __('Indicate ticket source'));
             break;
         case 'email':
             $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => __('Unknown system email'));
             break;
         default:
             # TODO: Return error message
             $errors['err'] = $errors['origin'] = __('Invalid ticket origin given');
     }
     if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
         $errors['err'] = __('Missing or invalid data - check the errors and try again');
     }
     //Make sure the due date is valid
     if ($vars['duedate']) {
         if (!$vars['time'] || strpos($vars['time'], ':') === false) {
             $errors['time'] = __('Select a time from the list');
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
             $errors['duedate'] = __('Invalid due date');
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
             $errors['duedate'] = __('Due date must be in the future');
         }
     }
     if (!$errors) {
         # Perform ticket filter actions on the new ticket arguments
         $__form = null;
         if ($vars['topicId']) {
             if (($__topic = Topic::lookup($vars['topicId'])) && ($__form = $__topic->getForm())) {
                 $__form = $__form->instanciate();
                 $__form->setSource($vars);
             }
         }
         try {
             $vars = self::filterTicketData($origin, $vars, array($form, $__form), $user);
         } catch (RejectedException $ex) {
             return $reject_ticket(sprintf(_S('Ticket rejected (%s) by filter "%s"'), $ex->vars['email'], $ex->getRejectingFilter()->getName()));
         }
         //Make sure the open ticket limit hasn't been reached. (LOOP CONTROL)
         if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($_user = TicketUser::lookupByEmail($vars['email'])) && ($openTickets = $_user->getNumOpenTickets()) && $openTickets >= $cfg->getMaxOpenTickets()) {
             $errors = array('err' => __("You've reached the maximum open tickets allowed."));
             $ost->logWarning(sprintf(_S('Ticket denied - %s'), $vars['email']), sprintf(_S('Max open tickets (%1$d) reached for %2$s'), $cfg->getMaxOpenTickets(), $vars['email']), false);
//.........这里部分代码省略.........

 function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $cfg, $thisclient, $_FILES;
     //Check for 403
     if ($vars['email'] && Validator::is_email($vars['email'])) {
         //Make sure the email address is not banned
         if (EmailFilter::isBanned($vars['email'])) {
             $errors['err'] = 'Ticket denied. Error #403';
             Sys::log(LOG_WARNING, 'Ticket denied', 'Banned email - ' . $vars['email']);
             return 0;
         }
         //Make sure the open ticket limit hasn't been reached. (LOOP CONTROL)
         if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($client = Client::lookupByEmail($vars['email'])) && ($openTickets = $client->getNumOpenTickets()) && $opentickets >= $cfg->getMaxOpenTickets()) {
             $errors['err'] = "You've reached the maximum open tickets allowed.";
             Sys::log(LOG_WARNING, 'Ticket denied -' . $vars['email'], sprintf('Max open tickets (%d) reached for %s ', $cfg->getMaxOpenTickets(), $vars['email']));
             return 0;
         }
     }
     // Make sure email contents should not be rejected
     if (($email_filter = new EmailFilter($vars)) && ($filter = $email_filter->shouldReject())) {
         $errors['err'] = 'Ticket denied. Error #403';
         Sys::log(LOG_WARNING, 'Ticket denied', sprintf('Banned email - %s by filter "%s"', $vars['email'], $filter->getName()));
         return 0;
     }
     $id = 0;
     $fields = array();
     $fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required');
     $fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
     $fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required');
     $fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required');
     switch (strtolower($origin)) {
         case 'web':
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic');
             break;
         case 'staff':
             $fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required');
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Topic required');
             $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => 'Invalid date - must be MM/DD/YY');
         case 'api':
             $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source');
             break;
         case 'email':
             $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown');
             break;
         default:
             # TODO: Return error message
             $errors['err'] = $errors['origin'] = 'Invalid origin given';
     }
     $fields['priorityId'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority');
     $fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Valid phone # required');
     if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
         $errors['err'] = 'Missing or invalid data - check the errors and try again';
     }
     //Make sure phone extension is valid
     if ($vars['phone_ext']) {
         if (!is_numeric($vars['phone_ext']) && !$errors['phone']) {
             $errors['phone'] = 'Invalid phone ext.';
         } elseif (!$vars['phone']) {
             //make sure they just didn't enter ext without phone # XXX: reconsider allowing!
             $errors['phone'] = 'Phone number required';
         }
     }
     //Make sure the due date is valid
     if ($vars['duedate']) {
         if (!$vars['time'] || strpos($vars['time'], ':') === false) {
             $errors['time'] = 'Select time';
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
             $errors['duedate'] = 'Invalid duedate';
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
             $errors['duedate'] = 'Due date must be in the future';
         }
     }
     # Perform email filter actions on the new ticket arguments XXX: Move filter to the top and check for reject...
     if (!$errors && $email_filter) {
         $email_filter->apply($vars);
     }
     # Some things will need to be unpacked back into the scope of this
     # function
     if (isset($vars['autorespond'])) {
         $autorespond = $vars['autorespond'];
     }
     //Any error above is fatal.
     if ($errors) {
         return 0;
     }
     // OK...just do it.
     $deptId = $vars['deptId'];
     //pre-selected Dept if any.
     $priorityId = $vars['priorityId'];
     $source = ucfirst($vars['source']);
     $topic = NULL;
     // Intenal mapping magic...see if we need to overwrite anything
     if (isset($vars['topicId']) && ($topic = Topic::lookup($vars['topicId']))) {
         //Ticket created via web by user/or staff
         $deptId = $deptId ? $deptId : $topic->getDeptId();
         $priorityId = $priorityId ? $priorityId : $topic->getPriorityId();
         if ($autorespond) {
             $autorespond = $topic->autoRespond();
         }
         $source = $vars['source'] ? $vars['source'] : 'Web';
//.........这里部分代码省略.........

 function getTopic()
 {
     // Topic::lookup will do validation on the ID, no need to duplicate
     // code here
     return Topic::lookup($this->getTopicId());
 }

 static function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $ost, $cfg, $thisclient, $_FILES;
     // Don't enforce form validation for email
     $field_filter = function ($type) use($origin) {
         return function ($f) use($origin, $type) {
             // Ultimately, only offer validation errors for web for
             // non-internal fields. For email, no validation can be
             // performed. For other origins, validate as usual
             switch (strtolower($origin)) {
                 case 'email':
                     return false;
                 case 'staff':
                     // Required 'Contact Information' fields aren't required
                     // when staff open tickets
                     return $type != 'user' || in_array($f->get('name'), array('name', 'email'));
                 case 'web':
                     return !$f->get('private');
                 default:
                     return true;
             }
         };
     };
     $reject_ticket = function ($message) use(&$errors) {
         global $ost;
         $errors = array('errno' => 403, 'err' => __('This help desk is for use by authorized users only'));
         $ost->logWarning(_S('Ticket Denied'), $message, false);
         return 0;
     };
     Signal::send('ticket.create.before', null, $vars);
     // Create and verify the dynamic form entry for the new ticket
     $form = TicketForm::getNewInstance();
     $form->setSource($vars);
     // If submitting via email or api, ensure we have a subject and such
     if (!in_array(strtolower($origin), array('web', 'staff'))) {
         foreach ($form->getFields() as $field) {
             $fname = $field->get('name');
             if ($fname && isset($vars[$fname]) && !$field->value) {
                 $field->value = $field->parse($vars[$fname]);
             }
         }
     }
     if (!$form->isValid($field_filter('ticket'))) {
         $errors += $form->errors();
     }
     /*INICIO
       Creado por Anthony Parisi
       2016-02-01
       Con las siguientes lineas de código, se crea el ticket mediante la API.*/
     if (!in_array(strtolower($origin), array('web', 'staff'))) {
         $errors = array();
     }
     /* FIN */
     if ($vars['uid']) {
         $user = User::lookup($vars['uid']);
     }
     $id = 0;
     $fields = array();
     $fields['message'] = array('type' => '*', 'required' => 1, 'error' => __('Message content is required'));
     switch (strtolower($origin)) {
         case 'web':
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Select a help topic'));
             break;
         case 'staff':
             $fields['deptId'] = array('type' => 'int', 'required' => 0, 'error' => __('Department selection is required'));
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Help topic selection is required'));
             $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => __('Invalid date format - must be MM/DD/YY'));
         case 'api':
             $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => __('Indicate ticket source'));
             break;
         case 'email':
             $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => __('Unknown system email'));
             break;
         default:
             # TODO: Return error message
             $errors['err'] = $errors['origin'] = __('Invalid ticket origin given');
     }
     if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
         $errors['err'] = __('Missing or invalid data - check the errors and try again');
     }
     //Make sure the due date is valid
     if ($vars['duedate']) {
         if (!$vars['time'] || strpos($vars['time'], ':') === false) {
             $errors['time'] = __('Select a time from the list');
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
             $errors['duedate'] = __('Invalid due date');
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
             $errors['duedate'] = __('Due date must be in the future');
         }
     }
     if (!$errors) {
         # Perform ticket filter actions on the new ticket arguments
         $__form = null;
         if ($vars['topicId']) {
             if (($__topic = Topic::lookup($vars['topicId'])) && ($__form = $__topic->getForm())) {
                 $__form = $__form->instanciate();
                 $__form->setSource($vars);
             }
         }
         try {
//.........这里部分代码省略.........