PHP Topic::getDeptId方法代码示例

//.........这里部分代码省略.........
                 $resp = db_query($sql);
                 if (db_num_rows($resp) && (list($subj, $body) = db_fetch_row($resp))) {
                     $body = str_replace("%name", $var['name'], $body);
                     $body = str_replace("%email", $var['email'], $body);
                     $body = str_replace("%url", $cfg->getBaseUrl(), $body);
                     $body = str_replace('%signature', $dept && $dept->isPublic() ? $dept->getSignature() : '', $body);
                     if (!$dept || !($email = $dept->getAutoRespEmail())) {
                         $email = $cfg->getDefaultEmail();
                     }
                     if ($email) {
                         $email->send($var['email'], $subj, $body);
                     }
                 }
                 //Alert admin...this might be spammy (no option to disable)...but it is helpful..I think.
                 $msg = 'Support ticket request denied for ' . $var['email'] . "\n" . 'Open ticket:' . $openTickets . "\n" . 'Max Allowed:' . $cfg->getMaxOpenTickets() . "\n\nNotice only sent once";
                 Sys::alertAdmin('Overlimit Notice', $msg);
             }
         }
     }
     //Any error above is fatal.
     if ($errors) {
         return 0;
     }
     // OK...just do it.
     $deptId = $var['deptId'];
     //pre-selected Dept if any.
     $priorityId = $var['pri'];
     $source = ucfirst($var['source']);
     $topic = NULL;
     // Intenal mapping magic...see if we need to overwrite anything
     if (isset($var['topicId'])) {
         //Ticket created via web by user/or staff
         if ($var['topicId'] && ($topic = new Topic($var['topicId'])) && $topic->getId()) {
             $deptId = $deptId ? $deptId : $topic->getDeptId();
             $priorityId = $priorityId ? $priorityId : $topic->getPriorityId();
             $topicDesc = $topic->getName();
             if ($autorespond) {
                 $autorespond = $topic->autoRespond();
             }
         }
         $source = $var['source'] ? $var['source'] : 'Web';
     } elseif ($var['emailId'] && !$var['deptId']) {
         //Emailed Tickets
         $email = new Email($var['emailId']);
         if ($email && $email->getId()) {
             $deptId = $email->getDeptId();
             $priorityId = $priorityId ? $priorityId : $email->getPriorityId();
             if ($autorespond) {
                 $autorespond = $email->autoRespond();
             }
         }
         $email = null;
         $source = 'Email';
     } elseif ($var['deptId']) {
         //Opened by staff.
         $deptId = $var['deptId'];
         $source = ucfirst($var['source']);
     }
     //Don't auto respond to mailer daemons.
     if (strpos(strtolower($var['email']), 'mailer-daemon@') !== false || strpos(strtolower($var['email']), 'postmaster@') !== false) {
         $autorespond = false;
     }
     //Last minute checks
     $priorityId = $priorityId ? $priorityId : $cfg->getDefaultPriorityId();
     $deptId = $deptId ? $deptId : $cfg->getDefaultDeptId();
     $topicId = $var['topicId'] ? $var['topicId'] : 0;

 function create($var, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $cfg, $thisclient, $_FILES;
     $id = 0;
     $fields = array();
     $fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required');
     $fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
     $fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required');
     $fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required');
     if (strcasecmp($origin, 'web') == 0) {
         //Help topic only applicable on web tickets.
         $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic');
     } elseif (strcasecmp($origin, 'staff') == 0) {
         //tickets created by staff...e.g on callins.
         $fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required');
         $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source');
     } else {
         //Incoming emails (PIPE or POP.
         $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown');
     }
     $fields['pri'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority');
     $fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Phone # required');
     $validate = new Validator($fields);
     if (!$validate->validate($var)) {
         $errors = array_merge($errors, $validate->errors());
     }
     //Make sure the email is not banned
     if (!$errors && BanList::isbanned($var['email'])) {
         $errors['err'] = 'Ticket denied Error #403';
     }
     if (!$errors && $thisclient && strcasecmp($thisclient->getEmail(), $var['email'])) {
         $errors['email'] = 'Email mismatch.';
     }
     //check attachment..if any is set ...only set on webbased tickets..
     if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments()) {
         if (!$cfg->canUploadFileType($_FILES['attachment']['name'])) {
             $errors['attachment'] = 'Invalid file type [ ' . $_FILES['attachment']['name'] . ' ]';
         } elseif ($_FILES['attachment']['size'] > $cfg->getMaxFileSize()) {
             $errors['attachment'] = 'File is too big. Max ' . $cfg->getMaxFileSize() . ' bytes allowed';
         }
     }
     //check ticket limits..if limit set is >0
     //TODO: Base ticket limits on SLA...
     if ($var['email'] && !$errors && $cfg->getMaxOpenTickets() > 0) {
         $openTickets = Ticket::getOpenTicketsByEmail($var['email']);
         if ($openTickets >= $cfg->getMaxOpenTickets()) {
             $errors['err'] = "You've reached the maximum open tickets allowed.";
             //Send the notice only once (when the limit is reached) incase of autoresponders at client end.
             if ($cfg->getMaxOpenTickets() == $openTickets && $cfg->sendOverlimitNotice()) {
                 $sql = 'SELECT ticket_overlimit_subj,ticket_overlimit_body FROM ' . EMAIL_TEMPLATE_TABLE . ' WHERE cfg_id=' . db_input($cfg->getId()) . ' AND tpl_id=' . db_input($cfg->getDefaultTemplateId());
                 $resp = db_query($sql);
                 if (db_num_rows($resp) && (list($subj, $body) = db_fetch_row($resp))) {
                     $body = str_replace("%name", $var['name'], $body);
                     $body = str_replace("%email", $var['email'], $body);
                     $body = str_replace("%url", $cfg->getBaseUrl(), $body);
                     Misc::sendmail($var['email'], $subj, $body, $cfg->getNoReplyEmail());
                 }
             }
             //Alert admin...this might be spammy (no option to disable)...but it is helpful..I think.
             $msg = 'Support ticket request denied for ' . $var['email'] . "\n" . 'Open ticket:' . $openTickets . "\n" . 'Max Allowed:' . $cfg->getMaxOpenTickets() . "\n";
             Misc::alertAdmin('Overlimit Notice', $msg);
         }
     }
     //Any error above is fatal.
     if ($errors) {
         return 0;
     }
     // OK...just do it.
     $deptId = $var['deptId'];
     //pre-selected Dept if any.
     $priorityId = $var['pri'];
     $source = ucfirst($var['source']);
     // Intenal mapping magic...see if we need to overwrite anything
     if (isset($var['topicId']) && !$var['deptId']) {
         //Ticket created via web by user
         if ($var['topicId'] && ($topic = new Topic($var['topicId'])) && $topic->getId()) {
             $deptId = $topic->getDeptId();
             $priorityId = $priorityId ? $priorityId : $topic->getPriorityId();
             $autorespond = $topic->autoRespond();
         }
         $topic = null;
         $source = 'Web';
     } elseif ($var['emailId'] && !$var['deptId']) {
         //Emailed Tickets
         $email = new Email($var['emailId']);
         if ($email && $email->getId()) {
             $deptId = $email->getDeptId();
             $autorespond = $email->autoRespond();
             $priorityId = $priorityId ? $priorityId : $email->getPriorityId();
         }
         $email = null;
         $source = 'Email';
     } elseif ($var['deptId']) {
         //Opened by staff.
         $deptId = $var['deptId'];
         $source = ucfirst($var['source']);
     }
     //Last minute checks
     $priorityId = $priorityId ? $priorityId : $cfg->getDefaultPriorityId();
     $deptId = $deptId ? $deptId : $cfg->getDefaultDeptId();
//.........这里部分代码省略.........