本文整理汇总了Python中helpdesk.models.Ticket.assigned_to方法的典型用法代码示例。如果您正苦于以下问题：Python Ticket.assigned_to方法的具体用法？Python Ticket.assigned_to怎么用？Python Ticket.assigned_to使用的例子？那么恭喜您, 这里精选的方法代码示例或许可以为您提供帮助。您也可以进一步了解该方法所在类helpdesk.models.Ticket的用法示例。
在下文中一共展示了Ticket.assigned_to方法的5个代码示例，这些例子默认根据受欢迎程度排序。您可以为喜欢或者感觉有用的代码点赞，您的评价将有助于系统推荐出更棒的Python代码示例。
示例1: save
# 需要导入模块: from helpdesk.models import Ticket [as 别名]
# 或者: from helpdesk.models.Ticket import assigned_to [as 别名]
def save(self, user):
"""
Writes and returns a Ticket() object
"""
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
t = Ticket( title = self.cleaned_data['title'],
submitter_email = self.cleaned_data['submitter_email'],
created = timezone.now(),
status = Ticket.OPEN_STATUS,
queue = q,
description = self.cleaned_data['body'],
error_msg = self.cleaned_data['error_msg'],
priority = self.cleaned_data['priority'],
type = self.cleaned_data['type'],
due_date = self.cleaned_data['due_date'],
)
t.assigned_to = None
if self.cleaned_data['assigned_to']:
try:
u = User.objects.get(id=self.cleaned_data['assigned_to'])
t.assigned_to = u
except User.DoesNotExist:
pass
t.save()
for field, value in self.cleaned_data.items():
if field.startswith('custom_'):
field_name = field.replace('custom_', '', 1)
customfield = CustomField.objects.get(name=field_name)
cfv = TicketCustomFieldValue(ticket=t,
field=customfield,
value=value)
cfv.save()
ticket = t
user = None
try:
user = t.assigned_to
except Exception, e:
pass示例2: save
# 需要导入模块: from helpdesk.models import Ticket [as 别名]
# 或者: from helpdesk.models.Ticket import assigned_to [as 别名]
def save(self, user):
"""
Writes and returns a Ticket() object
"""
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
t = Ticket( title = self.cleaned_data['title'],
submitter_email = self.cleaned_data['submitter_email'],
created = datetime.now(),
status = Ticket.OPEN_STATUS,
queue = q,
description = self.cleaned_data['body'],
priority = self.cleaned_data['priority'],
due_date = self.cleaned_data['due_date'],
)
if HAS_TAG_SUPPORT:
t.tags = self.cleaned_data['tags']
if self.cleaned_data['assigned_to']:
try:
u = User.objects.get(id=self.cleaned_data['assigned_to'])
t.assigned_to = u
except User.DoesNotExist:
t.assigned_to = None
t.save()
for field, value in self.cleaned_data.items():
if field.startswith('custom_'):
field_name = field.replace('custom_', '')
customfield = CustomField.objects.get(name=field_name)
cfv = TicketCustomFieldValue(ticket=t,
field=customfield,
value=value)
cfv.save()
f = FollowUp( ticket = t,
title = _('Ticket Opened'),
date = datetime.now(),
public = True,
comment = self.cleaned_data['body'],
user = user,
)
if self.cleaned_data['assigned_to']:
f.title = _('Ticket Opened & Assigned to %(name)s') % {
'name': t.get_assigned_to
}
f.save()
files = []
if self.cleaned_data['attachment']:
import mimetypes
file = self.cleaned_data['attachment']
filename = file.name.replace(' ', '_')
a = Attachment(
followup=f,
filename=filename,
mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
size=file.size,
)
a.file.save(file.name, file, save=False)
a.save()
if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
# Only files smaller than 512kb (or as defined in
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
files.append(a.file.path)
context = safe_template_context(t)
context['comment'] = f.comment
messages_sent_to = []
if t.submitter_email:
send_templated_mail(
'newticket_submitter',
context,
recipients=t.submitter_email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.submitter_email)
if t.assigned_to and t.assigned_to != user and t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and t.assigned_to.email and t.assigned_to.email not in messages_sent_to:
send_templated_mail(
'assigned_owner',
context,
recipients=t.assigned_to.email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.assigned_to.email)
if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
send_templated_mail(
'newticket_cc',
#.........这里部分代码省略.........
示例3: save
# 需要导入模块: from helpdesk.models import Ticket [as 别名]
# 或者: from helpdesk.models.Ticket import assigned_to [as 别名]
def save(self, user):
"""
Writes and returns a Ticket() object
"""
q = self.cleaned_data['queue']
t = Ticket( title = self.cleaned_data['title'],
submitter_email = self.cleaned_data['submitter_email'],
account = self.cleaned_data['account'],
created = datetime.now(),
status = Ticket.OPEN_STATUS,
queue = q,
description = self.cleaned_data['body'],
priority = self.cleaned_data['priority'],
owner = self.cleaned_data['owner']
)
if HAS_TAG_SUPPORT:
t.tags = self.cleaned_data['tags']
if self.cleaned_data['assigned_to']:
try:
t.assigned_to = self.cleaned_data['assigned_to']
except User.DoesNotExist:
t.assigned_to = None
t.save()
f = FollowUp( ticket = t,
title = _('Ticket Opened'),
date = datetime.now(),
public = False,
comment = self.cleaned_data['body'],
systemuser = user.account,
)
if self.cleaned_data['assigned_to']:
f.title = _('Ticket Opened & Assigned to %(name)s') % {
'name': t.get_assigned_to
}
f.save()
files = []
if self.cleaned_data['attachment']:
import mimetypes
file = self.cleaned_data['attachment']
filename = file.name.replace(' ', '_')
a = Attachment(
followup=f,
filename=filename,
mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
size=file.size,
)
a.file.save(file.name, file, save=False)
a.save()
if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
# Only files smaller than 512kb (or as defined in
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
files.append(a.file.path)
context = {
'ticket': t,
'queue': q,
'comment': f.comment,
}
messages_sent_to = []
if t.submitter_email:
send_templated_mail(
'newticket_owner',
context,
recipients=t.submitter_email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.submitter_email)
#FIX USERSETTINGS
#=======================================================================
# if t.assigned_to and t.assigned_to != user and getattr(t.assigned_to.usersettings.settings, 'email_on_ticket_assign', False) and t.assigned_to.email and t.assigned_to.email not in messages_sent_to:
# send_templated_mail(
# 'assigned_to',
# context,
# recipients=t.assigned_to.email,
# sender=q.from_address,
# fail_silently=True,
# files=files,
# )
# messages_sent_to.append(t.assigned_to.email)
#=======================================================================
if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
send_templated_mail(
'newticket_cc',
context,
recipients=q.new_ticket_cc,
sender=q.from_address,
#.........这里部分代码省略.........
示例4: save
# 需要导入模块: from helpdesk.models import Ticket [as 别名]
# 或者: from helpdesk.models.Ticket import assigned_to [as 别名]
def save(self, user):
"""
Writes and returns a Ticket() object
"""
q = Queue.objects.get(id=int(self.cleaned_data["queue"]))
t = Ticket(
title=self.cleaned_data["title"],
submitter_email=self.cleaned_data["submitter_email"],
created=datetime.now(),
status=Ticket.OPEN_STATUS,
queue=q,
description=self.cleaned_data["body"],
priority=self.cleaned_data["priority"],
)
if HAS_TAG_SUPPORT:
t.tags = self.cleaned_data["tags"]
if self.cleaned_data["assigned_to"]:
try:
u = User.objects.get(id=self.cleaned_data["assigned_to"])
t.assigned_to = u
except User.DoesNotExist:
t.assigned_to = None
t.save()
for field, value in self.cleaned_data.items():
if field.startswith("custom_"):
field_name = field.replace("custom_", "")
customfield = CustomField.objects.get(name=field_name)
cfv = TicketCustomFieldValue(ticket=t, field=customfield, value=value)
cfv.save()
f = FollowUp(
ticket=t,
title=_("Ticket Opened"),
date=datetime.now(),
public=True,
comment=self.cleaned_data["body"],
user=user,
)
if self.cleaned_data["assigned_to"]:
f.title = _("Ticket Opened & Assigned to %(name)s") % {"name": t.get_assigned_to}
f.save()
files = []
if self.cleaned_data["attachment"]:
import mimetypes
file = self.cleaned_data["attachment"]
filename = file.name.replace(" ", "_")
a = Attachment(
followup=f,
filename=filename,
mime_type=mimetypes.guess_type(filename)[0] or "application/octet-stream",
size=file.size,
)
a.file.save(file.name, file, save=False)
a.save()
if file.size < getattr(settings, "MAX_EMAIL_ATTACHMENT_SIZE", 512000):
# Only files smaller than 512kb (or as defined in
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
files.append(a.file.path)
context = {"ticket": t, "queue": q, "comment": f.comment}
messages_sent_to = []
if t.submitter_email:
send_templated_mail(
"newticket_submitter",
context,
recipients=t.submitter_email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.submitter_email)
if (
t.assigned_to
and t.assigned_to != user
and getattr(t.assigned_to.usersettings.settings, "email_on_ticket_assign", False)
and t.assigned_to.email
and t.assigned_to.email not in messages_sent_to
):
send_templated_mail(
"assigned_owner",
context,
recipients=t.assigned_to.email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.assigned_to.email)
#.........这里部分代码省略.........
示例5: save
# 需要导入模块: from helpdesk.models import Ticket [as 别名]
# 或者: from helpdesk.models.Ticket import assigned_to [as 别名]
def save(self):
"""
Writes and returns a Ticket() object
"""
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
t = Ticket(
title = self.cleaned_data['title'],
request_firstname = self.cleaned_data['request_firstname'],
request_lastname = self.cleaned_data['request_lastname'],
submitter_email = self.cleaned_data['submitter_email'],
project_code = self.cleaned_data['project_code'],
project_code_alt = self.cleaned_data['project_code_alt'],
created = timezone.now(),
status = Ticket.OPEN_STATUS,
queue = q,
description = self.cleaned_data['body'],
priority = self.cleaned_data['priority'],
due_date = self.cleaned_data['due_date'],
)
if q.default_owner and not t.assigned_to:
t.assigned_to = q.default_owner
t.save()
for field, value in self.cleaned_data.items():
if field.startswith('custom_'):
field_name = field.replace('custom_', '', 1)
customfield = CustomField.objects.get(name=field_name)
cfv = TicketCustomFieldValue(ticket=t,
field=customfield,
value=value)
cfv.save()
f = FollowUp(
ticket = t,
title = _('Ticket Opened Via Web'),
date = timezone.now(),
public = True,
comment = self.cleaned_data['body'],
)
f.save()
files = []
if self.cleaned_data['attachment']:
import mimetypes
file = self.cleaned_data['attachment']
filename = file.name.replace(' ', '_')
a = Attachment(
followup=f,
filename=filename,
mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
size=file.size,
)
a.file.save(file.name, file, save=False)
a.save()
if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
# Only files smaller than 512kb (or as defined in
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
files.append([a.filename, a.file])
context = safe_template_context(t)
messages_sent_to = []
send_templated_mail(
'newticket_submitter',
context,
recipients=t.submitter_email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.submitter_email)
if t.assigned_to and t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and t.assigned_to.email and t.assigned_to.email not in messages_sent_to:
send_templated_mail(
'assigned_owner',
context,
recipients=t.assigned_to.email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.assigned_to.email)
if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
send_templated_mail(
'newticket_cc',
context,
recipients=q.new_ticket_cc,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(q.new_ticket_cc)
#.........这里部分代码省略.........