PHP erLhcoreClassChat::updateDepartmentStats方法代码示例

 public function removeThis()
 {
     $q = ezcDbInstance::get()->createDeleteQuery();
     // Messages
     $q->deleteFrom('lh_msg')->where($q->expr->eq('chat_id', $this->id));
     $stmt = $q->prepare();
     $stmt->execute();
     // Transfered chats
     $q->deleteFrom('lh_transfer')->where($q->expr->eq('chat_id', $this->id));
     $stmt = $q->prepare();
     $stmt->execute();
     // Delete user footprint
     $q->deleteFrom('lh_chat_online_user_footprint')->where($q->expr->eq('chat_id', $this->id));
     $stmt = $q->prepare();
     $stmt->execute();
     // Delete screen sharing
     $q->deleteFrom('lh_cobrowse')->where($q->expr->eq('chat_id', $this->id));
     $stmt = $q->prepare();
     $stmt->execute();
     // Delete speech settings
     $q->deleteFrom('lh_speech_chat_language')->where($q->expr->eq('chat_id', $this->id));
     $stmt = $q->prepare();
     $stmt->execute();
     // Survey
     $q->deleteFrom('lh_abstract_survey_item')->where($q->expr->eq('chat_id', $this->id));
     $stmt = $q->prepare();
     $stmt->execute();
     erLhcoreClassModelChatFile::deleteByChatId($this->id);
     erLhcoreClassChat::getSession()->delete($this);
     erLhcoreClassChat::updateActiveChats($this->user_id);
     if ($this->department !== false) {
         erLhcoreClassChat::updateDepartmentStats($this->department);
     }
 }

                }
            }
        } else {
            $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_START_ON_KEY_UP;
        }
        // Set chat attributes for transfer workflow logic
        if ($chat->department !== false && $chat->department->department_transfer_id > 0) {
            $chat->transfer_if_na = 1;
            $chat->transfer_timeout_ts = time();
            $chat->transfer_timeout_ac = $chat->department->transfer_timeout;
        }
        $chat->last_msg_id = $msg->id;
        $chat->last_user_msg_time = time();
        $chat->saveThis();
        erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.chat_started', array('chat' => &$chat, 'msg' => $messageInitial));
        erLhcoreClassChat::updateDepartmentStats($chat->department);
        $Result = erLhcoreClassModule::reRun(erLhcoreClassDesign::baseurlRerun('chat/chatwidgetchat') . '/' . $chat->id . '/' . $chat->hash . $modeAppendTheme . '/(cstarted)/chat_started_by_invitation_cb');
        return true;
    } else {
        $tpl->set('errors', $Errors);
    }
}
$tpl->set('start_data_fields', $startDataFields);
// User this only if not post
if (!ezcInputForm::hasPostData()) {
    $definition = array('name' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY), 'value' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY), 'type' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY), 'size' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY), 'req' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY), 'sh' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY), 'hattr' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'string', null, FILTER_REQUIRE_ARRAY), 'value_items_admin' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY), 'via_hidden' => new ezcInputFormDefinitionElement(ezcInputFormDefinitionElement::OPTIONAL, 'unsafe_raw', null, FILTER_REQUIRE_ARRAY));
    $form = new ezcInputForm(INPUT_GET, $definition);
    if ($form->hasValidData('name') && !empty($form->name)) {
        $inputData->name_items = $form->name;
    }
    if ($form->hasValidData('sh') && !empty($form->sh)) {

 public static function automaticChatPurge()
 {
     $purgedChatsNumber = 0;
     $timeout = (int) erLhcoreClassModelChatConfig::fetch('autopurge_timeout')->current_value;
     if ($timeout > 0) {
         $delay = time() - $timeout * 60;
         foreach (erLhcoreClassChat::getList(array('limit' => 500, 'filtergt' => array('last_user_msg_time' => 0), 'filterlt' => array('last_user_msg_time' => $delay), 'filter' => array('status' => erLhcoreClassModelChat::STATUS_CLOSED_CHAT))) as $chat) {
             $chat->removeThis();
             erLhcoreClassChat::updateActiveChats($chat->user_id);
             if ($chat->department !== false) {
                 erLhcoreClassChat::updateDepartmentStats($chat->department);
             }
             $purgedChatsNumber++;
         }
     }
     return $purgedChatsNumber;
 }

                        $msg = new erLhcoreClassModelmsg();
                        $msg->msg = trim($responder->wait_message);
                        $msg->chat_id = $chat->id;
                        $msg->name_support = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat', 'Live Support');
                        $msg->user_id = -2;
                        $msg->time = time() + 5;
                        erLhcoreClassChat::getSession()->save($msg);
                        if ($chat->last_msg_id < $msg->id) {
                            $chat->last_msg_id = $msg->id;
                        }
                    }
                    $chat->saveThis();
                    erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.auto_responder_triggered', array('chat' => &$chat));
                }
            }
            erLhcoreClassChat::updateDepartmentStats($params['chat']->department);
            erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.chat_started', array('chat' => &$chat, 'msg' => $messageInitial));
            // Redirect user
            $Result = erLhcoreClassModule::reRun(erLhcoreClassDesign::baseurlRerun('chat/chatwidgetchat') . '/' . $chat->id . '/' . $chat->hash . $modeAppend . $modeAppendTheme . '/(cstarted)/online_chat_started_cb');
            return true;
        }
    } else {
        // Show errors only if user is not switching form mode and not swithing language
        if ($Params['user_parameters_unordered']['switchform'] != 'true' && !isset($_POST['switchLang'])) {
            $tpl->set('errors', $Errors);
        } elseif (isset($_POST['switchLang'])) {
            $Result['additional_post_message'] = 'lhc_lang:' . erLhcoreClassSystem::instance()->WWWDirLang;
        }
    }
}
$tpl->set('start_data_fields', $startDataFields);

 public static function changeStatus($params)
 {
     $changeStatus = $params['status'];
     $chat = $params['chat'];
     $userData = $params['user'];
     $allowCloseRemote = $params['allow_close_remote'];
     if ($changeStatus == erLhcoreClassModelChat::STATUS_ACTIVE_CHAT) {
         if ($chat->status != erLhcoreClassModelChat::STATUS_ACTIVE_CHAT) {
             $chat->status = erLhcoreClassModelChat::STATUS_ACTIVE_CHAT;
             $chat->wait_time = time() - $chat->time;
         }
         if ($chat->user_id == 0) {
             $chat->user_id = $userData->id;
         }
         $chat->updateThis();
     } elseif ($changeStatus == erLhcoreClassModelChat::STATUS_PENDING_CHAT) {
         $chat->status = erLhcoreClassModelChat::STATUS_PENDING_CHAT;
         $chat->support_informed = 0;
         $chat->has_unread_messages = 1;
         $chat->updateThis();
     } elseif ($changeStatus == erLhcoreClassModelChat::STATUS_CLOSED_CHAT && $chat->user_id == $userData->id || $allowCloseRemote == true) {
         if ($chat->status != erLhcoreClassModelChat::STATUS_CLOSED_CHAT) {
             $chat->status = erLhcoreClassModelChat::STATUS_CLOSED_CHAT;
             $chat->chat_duration = erLhcoreClassChat::getChatDurationToUpdateChatID($chat->id);
             $msg = new erLhcoreClassModelmsg();
             $msg->msg = (string) $userData . ' ' . erTranslationClassLhTranslation::getInstance()->getTranslation('chat/closechatadmin', 'has closed the chat!');
             $msg->chat_id = $chat->id;
             $msg->user_id = -1;
             $chat->last_user_msg_time = $msg->time = time();
             erLhcoreClassChat::getSession()->save($msg);
             $chat->updateThis();
             CSCacheAPC::getMem()->removeFromArray('lhc_open_chats', $chat->id);
             // Execute callback for close chat
             erLhcoreClassChat::closeChatCallback($chat, $userData);
         }
     } elseif ($changeStatus == erLhcoreClassModelChat::STATUS_CHATBOX_CHAT) {
         $chat->status = erLhcoreClassModelChat::STATUS_CHATBOX_CHAT;
         erLhcoreClassChat::getSession()->update($chat);
     } elseif ($changeStatus == erLhcoreClassModelChat::STATUS_OPERATORS_CHAT) {
         $chat->status = erLhcoreClassModelChat::STATUS_OPERATORS_CHAT;
         erLhcoreClassChat::getSession()->update($chat);
     }
     erLhcoreClassChat::updateActiveChats($chat->user_id);
     if ($chat->department !== false) {
         erLhcoreClassChat::updateDepartmentStats($chat->department);
     }
 }

 /**
  * Executed in erLhcoreClassExtensionXmppserviceHandler::handleMessageFromOperator send message to user from operator.
  * if provided message is a command to operator is send command response
  *
  * @param erLhcoreClassModelChat $chat            
  *
  * @param erLhcoreClassModelXMPPAccount $xmppUser            
  *
  * @param string $body            
  *
  * @throws Exception
  */
 public static function sendMessageToChat(erLhcoreClassModelChat $chat, erLhcoreClassModelXMPPAccount $xmppUser, $body)
 {
     $db = ezcDbInstance::get();
     $db->beginTransaction();
     try {
         $user = $xmppUser->user;
         $messageUserId = $user->id;
         $ignoreMessage = false;
         // Predefine
         $statusCommand = array('processed' => false, 'process_status' => '');
         if (strpos(trim($body), '!') === 0) {
             $statusCommand = erLhcoreClassChatCommand::processCommand(array('no_ui_update' => true, 'msg' => $body, 'chat' => &$chat));
             if ($statusCommand['processed'] === true) {
                 $messageUserId = -1;
                 // Message was processed set as internal message
                 $body = '[b]' . $userData->name_support . '[/b]: ' . $body . ' ' . ($statusCommand['process_status'] != '' ? '|| ' . $statusCommand['process_status'] : '');
             }
             if (isset($statusCommand['ignore']) && $statusCommand['ignore'] == true) {
                 $ignoreMessage = true;
             }
             if (isset($statusCommand['info'])) {
                 $xmppService = erLhcoreClassModule::getExtensionInstance('erLhcoreClassExtensionXmppservice');
                 $xmppService->sendMessageToOperatorAsUserByChat(array('xmpp_account_operator' => $xmppUser, 'chat' => $chat, 'msg' => '[[System Assistant]] ' . $statusCommand['info']));
             }
         }
         if ($ignoreMessage == false) {
             $msg = new erLhcoreClassModelmsg();
             $msg->msg = $body;
             $msg->chat_id = $chat->id;
             $msg->user_id = $messageUserId;
             $msg->time = time();
             $msg->name_support = $user->name_support;
             if ($messageUserId > 0 && $chat->chat_locale != '' && $chat->chat_locale_to != '') {
                 erLhcoreClassTranslate::translateChatMsgOperator($chat, $msg);
             }
             erLhcoreClassChat::getSession()->save($msg);
             // Set last message ID
             if ($chat->last_msg_id < $msg->id) {
                 $userChange = '';
                 // Assign operator if chat does not have one
                 if ($chat->user_id == 0) {
                     $userChange = ',user_id = :user_id';
                 }
                 $stmt = $db->prepare("UPDATE lh_chat SET status = :status, user_status = :user_status, last_msg_id = :last_msg_id{$userChange} WHERE id = :id");
                 $stmt->bindValue(':id', $chat->id, PDO::PARAM_INT);
                 $stmt->bindValue(':last_msg_id', $msg->id, PDO::PARAM_INT);
                 $changeStatus = false;
                 if ($user->invisible_mode == 0) {
                     if ($chat->status == erLhcoreClassModelChat::STATUS_PENDING_CHAT) {
                         $chat->status = erLhcoreClassModelChat::STATUS_ACTIVE_CHAT;
                         $changeStatus = true;
                     }
                 }
                 if ($chat->user_status == erLhcoreClassModelChat::USER_STATUS_CLOSED_CHAT) {
                     $chat->user_status = erLhcoreClassModelChat::USER_STATUS_PENDING_REOPEN;
                     if (($onlineuser = $chat->online_user) !== false) {
                         $onlineuser->reopen_chat = 1;
                         $onlineuser->saveThis();
                     }
                 }
                 $stmt->bindValue(':user_status', $chat->user_status, PDO::PARAM_INT);
                 $stmt->bindValue(':status', $chat->status, PDO::PARAM_INT);
                 if ($userChange != '') {
                     $stmt->bindValue(':user_id', $msg->user_id, PDO::PARAM_INT);
                 }
                 $stmt->execute();
             }
             // If chat status changes update statistic
             if ($changeStatus == true) {
                 if ($chat->department !== false) {
                     erLhcoreClassChat::updateDepartmentStats($chat->department);
                 }
                 erLhcoreClassChat::updateActiveChats($chat->user_id);
             }
         }
         $db->commit();
         // Inform operator about command status
         if ($statusCommand['processed'] == true && $statusCommand['process_status'] != '') {
             $xmppService = erLhcoreClassModule::getExtensionInstance('erLhcoreClassExtensionXmppservice');
             $xmppService->sendMessageToOperatorAsUserByChat(array('xmpp_account_operator' => $xmppUser, 'chat' => $chat, 'msg' => '[[System Assistant]] ' . $statusCommand['process_status']));
         }
         // For nodejs plugin
         erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.desktop_client_admin_msg', array('msg' => &$msg, 'chat' => &$chat));
         // For general listeners
         erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.web_add_msg_admin', array('msg' => &$msg, 'chat' => &$chat));
     } catch (Exception $e) {
         $db->rollback();
         throw $e;
//.........这里部分代码省略.........