PHP TicketValidation类代码示例

 static function pdfForTicket(PluginPdfSimplePDF $pdf, Ticket $ticket)
 {
     global $CFG_GLPI, $DB;
     $pdf->setColumnsSize(100);
     $pdf->displayTitle("<b>" . __('Approvals for the ticket') . "</b>");
     if (!Session::haveRight('validate_request', 1) && !Session::haveRight('validate_incident', 1) && !Session::haveRight('create_incident_validation', 1) && !Session::haveRight('create_request_validation', 1)) {
         return false;
     }
     $ID = $ticket->getField('id');
     $query = "SELECT *\n                FROM `glpi_ticketvalidations`\n                WHERE `tickets_id` = '" . $ticket->getField('id') . "'\n                ORDER BY submission_date DESC";
     $result = $DB->query($query);
     $number = $DB->numrows($result);
     if ($number) {
         $pdf->setColumnsSize(20, 19, 21, 19, 21);
         $pdf->displayTitle(_x('item', 'State'), __('Request date'), __('Approval requester'), __('Approval date'), __('Approver'));
         while ($row = $DB->fetch_assoc($result)) {
             $pdf->setColumnsSize(20, 19, 21, 19, 21);
             $pdf->displayLine(TicketValidation::getStatus($row['status']), Html::convDateTime($row["submission_date"]), getUserName($row["users_id"]), Html::convDateTime($row["validation_date"]), getUserName($row["users_id_validate"]));
             $tmp = trim($row["comment_submission"]);
             $pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Request comments') . "</i></b>", empty($tmp) ? __('None') : $tmp, 1));
             if ($row["validation_date"]) {
                 $tmp = trim($row["comment_validation"]);
                 $pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Approval comments') . "</i></b>", empty($tmp) ? __('None') : $tmp, 1));
             }
         }
     } else {
         $pdf->displayLine(__('No item found'));
     }
     $pdf->displaySpace();
 }

    public static function show($ID, $from_helpdesk)
    {
        global $LANG, $CFG_GLPI, $DB;
        //$logged = $_SESSION['glpiID'];
        if (!isset($_REQUEST['session'])) {
            $IDO = Session::getLoginUserID();
        } else {
            $IDO = $_REQUEST['session'];
        }
        $logged = $ID;
        /*
        echo $logged."logged2 ";
        echo Session::getLoginUserID()."session ";
        */
        if (isset($_REQUEST['id'])) {
            $ID = $_REQUEST['id'];
            $_SESSION["glpiID"] = $_REQUEST['id'];
            $query = "SELECT `profiles_id` AS id\nFROM `glpi_profiles_users`\nWHERE `users_id` = " . $IDO . "\nORDER BY `glpi_profiles_users`.`profiles_id` DESC";
            $result = $DB->query($query);
            $cont = $DB->numrows($result);
            $profile = $DB->fetch_assoc($result);
        } else {
            $ID = $_SESSION['glpiID'];
            $_SESSION['glpiID'] = $_SESSION['glpiID'];
            $query = "SELECT `profiles_id` AS id\nFROM `glpi_profiles_users`\nWHERE `users_id` = " . $IDO . "\nORDER BY `glpi_profiles_users`.`profiles_id` DESC";
            $result = $DB->query($query);
            $cont = $DB->numrows($result);
            $profile = $DB->fetch_assoc($result);
        }
        /*		
        echo $ID."id ";
        echo $_SESSION['glpiID']."glpiid ";
        echo $_SESSION['logged']."logged ";
        echo $logged."logged2 ";
        */
        if (!Session::haveRight("ticket", CREATE)) {
            return false;
        }
        if (Session::haveRight('validate_ticket', 1)) {
            //	      if (Session::haveRightsOr('ticketvalidation', array(TicketValidation::VALIDATEREQUEST, TicketValidation::VALIDATEINCIDENT))) {
            $opt = array();
            $opt['reset'] = 'reset';
            $opt['field'][0] = 55;
            // validation status
            $opt['searchtype'][0] = 'equals';
            $opt['contains'][0] = 'waiting';
            $opt['link'][0] = 'AND';
            $opt['field'][1] = 59;
            // validation aprobator
            $opt['searchtype'][1] = 'equals';
            $opt['contains'][1] = Session::getLoginUserID();
            //$opt['contains'][1]   = $ID;
            $opt['link'][1] = 'AND';
            $url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
            if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
                //if (TicketValidation::getNumberTicketsToValidate( $ID >0) {
                echo "<a href='{$url_validate}' title=\"" . $LANG['validation'][15] . "\"\n                      alt=\"" . $LANG['validation'][15] . "\">" . $LANG['validation'][33] . "</a><br><br>";
            }
        }
        // Stevenes Donato
        //email user
        $query = "SELECT  gu.id, ge.email, gu.`firstname`, gu.`realname`, gu.`name`\n                 FROM `glpi_users` gu, glpi_useremails ge\n                 WHERE gu.`id` = '{$ID}'\n\t\t\t\t\t  AND ge.users_id = gu.id ";
        $result = $DB->query($query);
        $email = $DB->result($result, 0, "email");
        $user_name = $DB->result($result, 0, "firstname") . " ";
        $user_sname = $DB->result($result, 0, "realname");
        //categories
        $query_cat = "SELECT id, completename\n\t\t\t\t\t\t\tFROM `glpi_itilcategories` \n\t\t\t\t\t\t\tWHERE `is_helpdeskvisible` = 1";
        $result_cat = $DB->query($query_cat);
        $itilcategories_id = $DB->fetch_assoc($result_cat);
        $sql_user = "\n\t\tSELECT DISTINCT glpi_users.`id` AS id , glpi_users.`firstname` AS name, glpi_users.`realname` AS sname\n\t\tFROM `glpi_users`\n\t\tWHERE glpi_users.is_deleted = 0\n\t\tORDER BY `glpi_users`.`firstname` ASC ";
        $result_user = $DB->query($sql_user);
        $user = $DB->fetch_assoc($result_user);
        // Get saved data from a back system
        $use_email_notification = 1;
        if ($email == "") {
            $use_email_notification = 0;
        }
        $itemtype = 0;
        $items_id = "";
        $content = "";
        $title = "";
        //$itilcategories_id = 0;
        $urgency = 3;
        if (isset($_SESSION["helpdeskSaved"]["use_email_notification"])) {
            $use_email_notification = stripslashes($_SESSION["helpdeskSaved"]["use_email_notification"]);
        }
        if (isset($_SESSION["helpdeskSaved"]["email"])) {
            $email = stripslashes($_SESSION["helpdeskSaved"]["user_email"]);
        }
        if (isset($_SESSION["helpdeskSaved"]["itemtype"])) {
            $itemtype = stripslashes($_SESSION["helpdeskSaved"]["itemtype"]);
        }
        if (isset($_SESSION["helpdeskSaved"]["items_id"])) {
            $items_id = stripslashes($_SESSION["helpdeskSaved"]["items_id"]);
        }
        if (isset($_SESSION["helpdeskSaved"]["content"])) {
            $content = cleanPostForTextArea($_SESSION["helpdeskSaved"]["content"]);
        }
        if (isset($_SESSION["helpdeskSaved"]["name"])) {
//.........这里部分代码省略.........

//.........这里部分代码省略.........
                         return implode("<br>", $itemtypes);
                     }
                 }
                 return '&nbsp;';
             case 'glpi_tickets.name':
             case 'glpi_problems.name':
             case 'glpi_changes.name':
                 if (isset($data[$num][0]['content']) && isset($data[$num][0]['id']) && isset($data[$num][0]['status'])) {
                     $link = Toolbox::getItemTypeFormURL($itemtype);
                     $out = "<a id='{$itemtype}" . $data[$num][0]['id'] . "' href=\"" . $link;
                     $out .= strstr($link, '?') ? '&amp;' : '?';
                     $out .= 'id=' . $data[$num][0]['id'];
                     // Force solution tab if solved
                     if ($item = getItemForItemtype($itemtype)) {
                         if (in_array($data[$num][0]['status'], $item->getSolvedStatusArray())) {
                             $out .= "&amp;forcetab={$itemtype}\$2";
                         }
                     }
                     $out .= "\">";
                     $name = $data[$num][0]['name'];
                     if ($_SESSION["glpiis_ids_visible"] || empty($data[$num][0]['name'])) {
                         $name = sprintf(__('%1$s (%2$s)'), $name, $data[$num][0]['id']);
                     }
                     $out .= $name . "</a>";
                     $hdecode = Html::entity_decode_deep($data[$num][0]['content']);
                     $content = Toolbox::unclean_cross_side_scripting_deep($hdecode);
                     $out = sprintf(__('%1$s %2$s'), $out, Html::showToolTip(nl2br(Html::Clean($content)), array('applyto' => $itemtype . $data[$num][0]['id'], 'display' => false)));
                     return $out;
                 }
             case 'glpi_ticketvalidations.status':
                 $out = '';
                 for ($k = 0; $k < $data[$num]['count']; $k++) {
                     if ($data[$num][$k]['name']) {
                         $status = TicketValidation::getStatus($data[$num][$k]['name']);
                         $bgcolor = TicketValidation::getStatusColor($data[$num][$k]['name']);
                         $out .= (empty($out) ? '' : self::LBBR) . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
                     }
                 }
                 return $out;
             case 'glpi_ticketsatisfactions.satisfaction':
                 if (self::$output_type == self::HTML_OUTPUT) {
                     return TicketSatisfaction::displaySatisfaction($data[$num][0]['name']);
                 }
                 break;
             case 'glpi_projects._virtual_planned_duration':
                 return Html::timestampToString(ProjectTask::getTotalPlannedDurationForProject($data["id"]), false);
             case 'glpi_projects._virtual_effective_duration':
                 return Html::timestampToString(ProjectTask::getTotalEffectiveDurationForProject($data["id"]), false);
             case 'glpi_cartridgeitems._virtual':
                 return Cartridge::getCount($data["id"], $data[$num][0]['alarm_threshold'], self::$output_type != self::HTML_OUTPUT);
             case 'glpi_printers._virtual':
                 return Cartridge::getCountForPrinter($data["id"], self::$output_type != self::HTML_OUTPUT);
             case 'glpi_consumableitems._virtual':
                 return Consumable::getCount($data["id"], $data[$num][0]['alarm_threshold'], self::$output_type != self::HTML_OUTPUT);
             case 'glpi_links._virtual':
                 $out = '';
                 $link = new Link();
                 if (($item = getItemForItemtype($itemtype)) && $item->getFromDB($data['id']) && $link->getfromDB($data[$num][0]['id']) && $item->fields['entities_id'] == $link->fields['entities_id']) {
                     if (count($data[$num])) {
                         $count_display = 0;
                         foreach ($data[$num] as $val) {
                             if (is_array($val)) {
                                 $links = Link::getAllLinksFor($item, $val);
                                 foreach ($links as $link) {
                                     if ($count_display) {
                                         $out .= self::LBBR;

 static function pdfMain(PluginPdfSimplePDF $pdf, Ticket $job)
 {
     global $CFG_GLPI, $DB;
     $ID = $job->getField('id');
     if (!$job->can($ID, 'r')) {
         return false;
     }
     $pdf->setColumnsSize(100);
     $pdf->displayTitle('<b>' . (empty($job->fields["name"]) ? __('Without title') : ($name = $job->fields["name"])) . '</b>');
     if (count($_SESSION['glpiactiveentities']) > 1) {
         $entity = " (" . Dropdown::getDropdownName("glpi_entities", $job->fields["entities_id"]) . ")";
     } else {
         $entity = '';
     }
     $pdf->setColumnsSize(50, 50);
     $recipient_name = '';
     if ($job->fields["users_id_recipient"]) {
         $recipient = new User();
         $recipient->getFromDB($job->fields["users_id_recipient"]);
         $recipient_name = $recipient->getName();
     }
     $sla = $due = $commentsla = '';
     if ($job->fields['due_date']) {
         $due = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Due date') . "</b></i>", Html::convDateTime($job->fields['due_date']));
     }
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Opening date') . "</i></b>", Html::convDateTime($job->fields["date"])), $due);
     $pdf->setColumnsSize(100);
     if ($job->fields["slas_id"] > 0) {
         $sla = "<b><i>" . sprintf(__('%1$s: %2$s'), __('SLA') . "</b></i>", Html::clean(Dropdown::getDropdownName("glpi_slas", $job->fields["slas_id"])));
         $slalevel = new SlaLevel();
         if ($slalevel->getFromDB($job->fields['slalevels_id'])) {
             $commentsla = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Escalation level') . "</b></i>", $slalevel->getName());
         }
         $nextaction = new SlaLevel_Ticket();
         if ($nextaction->getFromDBForTicket($job->fields["id"])) {
             $commentsla .= " <b><i>" . sprintf(__('Next escalation: %s') . "</b></i>", Html::convDateTime($nextaction->fields['date']));
             if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
                 $commentsla .= " <b><i>" . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName());
             }
         }
         $pdf->displayText($sla, $commentsla, 1);
     }
     $pdf->setColumnsSize(50, 50);
     $lastupdate = Html::convDateTime($job->fields["date_mod"]);
     if ($job->fields['users_id_lastupdater'] > 0) {
         $lastupdate = sprintf(__('%1$s by %2$s'), $lastupdate, getUserName($job->fields["users_id_lastupdater"]));
     }
     $pdf->displayLine('<b><i>' . sprintf(__('%1$s: %2$s'), __('By') . "</i></b>", $recipient_name), '<b><i>' . sprintf(__('%1$s: %2$s'), __('Last update') . '</i></b>', $lastupdate));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Type') . "</i></b>", Html::clean(Ticket::getTicketTypeName($job->fields["type"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Category') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_itilcategories", $job->fields["itilcategories_id"]))));
     $status = '';
     if (in_array($job->fields["status"], $job->getSolvedStatusArray()) || in_array($job->fields["status"], $job->getClosedStatusArray())) {
         $status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields["solvedate"]));
     }
     if (in_array($job->fields["status"], $job->getClosedStatusArray())) {
         $status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields["closedate"]));
     }
     if ($job->fields["status"] == Ticket::WAITING) {
         $status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields['begin_waiting_date']));
     }
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Status') . "</i></b>", Html::clean($job->getStatus($job->fields["status"])) . $status), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Request source') . "</i></b>", Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $job->fields['requesttypes_id']))));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Urgency') . "</i></b>", Html::clean($job->getUrgencyName($job->fields["urgency"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Approval') . "</i></b>", TicketValidation::getStatus($job->fields['global_validation'])));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Impact') . "</i></b>", Html::clean($job->getImpactName($job->fields["impact"]))));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Priority') . "</i></b>", Html::clean($job->getPriorityName($job->fields["priority"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Location') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_locations", $job->fields["locations_id"]))));
     // Item
     $name = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Associated element') . "</i></b>", '');
     $commentitem = '';
     $pdf->setColumnsSize(100);
     if ($job->fields['itemtype'] && ($item = getItemForItemtype($job->fields['itemtype']))) {
         if ($item->getFromDB($job->fields["items_id"])) {
             $name = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Associated element') . "</i></b>", $item->getNameID());
             if (isset($item->fields["serial"])) {
                 $commentitem = ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Serial number') . "</i></b>", Html::clean($item->fields["serial"]));
                 Html::clean($item->fields["serial"]);
             }
             if (isset($item->fields["otherserial"])) {
                 $commentitem .= ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Inventory number') . "</i></b>", Html::clean($item->fields["otherserial"]));
             }
             if (isset($item->fields["locations_id"])) {
                 $commentitem .= ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Location') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_locations", $item->fields["locations_id"])));
             }
         }
     }
     $pdf->displayText($name, $commentitem, 1);
     $pdf->setColumnsSize(50, 50);
     // Requester
     $users = array();
     $listusers = '';
     $requester = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Requester'), $listusers);
     foreach ($job->getUsers(CommonITILActor::REQUESTER) as $d) {
         if ($d['users_id']) {
             $tmp = Html::clean(getUserName($d['users_id']));
             if ($d['alternative_email']) {
                 $tmp .= ' (' . $d['alternative_email'] . ')';
             }
         } else {
             $tmp = $d['alternative_email'];
         }
         $users[] = $tmp;
     }
     if (count($users)) {
//.........这里部分代码省略.........

//.........这里部分代码省略.........
     echo "</td>";
     // Display validation state
     echo "<th>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldText('_add_validation');
         printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
         echo $tt->getEndHiddenFieldText('_add_validation');
     } else {
         echo $tt->getBeginHiddenFieldText('global_validation');
         _e('Approval');
         echo $tt->getEndHiddenFieldText('global_validation');
     }
     echo "</th>";
     echo "<td>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldValue('_add_validation');
         $validation_right = '';
         if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
             $validation_right = 'validate_incident';
         }
         if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
             $validation_right = 'validate_request';
         }
         if (!empty($validation_right)) {
             User::dropdown(array('name' => "_add_validation", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
         }
         echo $tt->getEndHiddenFieldValue('_add_validation', $this);
         if ($tt->isPredefinedField('global_validation')) {
             echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
         }
     } else {
         echo $tt->getBeginHiddenFieldValue('global_validation');
         if ($canupdate) {
             TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
         } else {
             echo TicketValidation::getStatus($this->fields['global_validation']);
         }
         echo $tt->getEndHiddenFieldValue('global_validation', $this);
     }
     echo "</td></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('impact');
     printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
     echo $tt->getEndHiddenFieldText('impact') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('impact');
     if ($canupdate) {
         $idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
     } else {
         $idimpact = "value_impact" . mt_rand();
         echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
         echo parent::getImpactName($this->fields["impact"]);
     }
     echo $tt->getEndHiddenFieldValue('impact', $this);
     echo "</td>";
     echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
     printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
     if ($ID && $canupdate) {
         echo "&nbsp;<img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n                      onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n                      class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
     }
     echo $tt->getEndHiddenFieldText('itemtype');
     echo "</th>";
     echo "<td rowspan='2'>";
     echo $tt->getBeginHiddenFieldValue('itemtype');
     // Select hardware on creation or if have update right
     if ($canupdate || !$ID || $canupdate_descr) {

 function getTags()
 {
     parent::getTags();
     //Locales
     $tags = array('ticket.type' => __('Type'), 'ticket.sla' => __('SLA'), 'ticket.requesttype' => __('Request source'), 'ticket.itemtype' => __('Item type'), 'ticket.item.name' => __('Associated item'), 'ticket.item.serial' => __('Serial number'), 'ticket.item.otherserial' => __('Inventory number'), 'ticket.item.location' => sprintf(__('%1$s: %2$s'), _n('Associated element', 'Associated elements', 2), __('Location')), 'ticket.item.model' => __('Model'), 'ticket.item.contact' => __('Alternate username'), 'ticket.item.contactnumber' => __('Alternate username number'), 'ticket.item.user' => __('User'), 'ticket.item.group' => __('Group'), 'ticket.isdeleted' => __('Deleted'), 'followup.date' => __('Opening date'), 'followup.isprivate' => __('Private'), 'followup.author' => __('Writer'), 'followup.description' => __('Description'), 'followup.requesttype' => __('Request source'), 'ticket.numberoffollowups' => _x('quantity', 'Number of followups'), 'ticket.numberoflinkedtickets' => _x('quantity', 'Number of linked tickets'), 'ticket.numberofproblems' => _x('quantity', 'Number of problems'), 'ticket.numberofchanges' => _x('quantity', 'Number of changes'), 'ticket.numberofitems' => _x('quantity', 'Number of items'), 'ticket.autoclose' => __('Automatic closing of solved tickets after'), 'ticket.location' => __('Location'), 'ticket.globalvalidation' => __('Global approval status'), 'ticket.solution.approval.description' => __('Solution rejection comment'), 'ticket.solution.approval.date' => __('Solution rejection date'), 'ticket.solution.approval.author' => __('Approver'));
     foreach ($tags as $tag => $label) {
         $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => NotificationTarget::TAG_FOR_ALL_EVENTS));
     }
     //Events specific for validation
     $tags = array('validation.author' => __('Requester'), 'validation.status' => __('Status of the approval request'), 'validation.submissiondate' => sprintf(__('%1$s: %2$s'), __('Request'), __('Date')), 'validation.commentsubmission' => sprintf(__('%1$s: %2$s'), __('Request'), __('Comments')), 'validation.validationdate' => sprintf(__('%1$s: %2$s'), __('Validation'), __('Date')), 'validation.validator' => __('Decision-maker'), 'validation.commentvalidation' => sprintf(__('%1$s: %2$s'), __('Validation'), __('Comments')));
     foreach ($tags as $tag => $label) {
         $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => array('validation', 'validation_answer')));
     }
     //Tags without lang for validation
     $tags = array('validation.submission.title' => __('A validation request has been submitted'), 'validation.answer.title' => __('An answer to a validation request was produced'));
     foreach ($tags as $tag => $label) {
         $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false, 'events' => array('validation', 'validation_answer')));
     }
     // Events for ticket satisfaction
     $tags = array('satisfaction.datebegin' => __('Creation date of the satisfaction survey'), 'satisfaction.dateanswered' => __('Response date to the satisfaction survey'), 'satisfaction.satisfaction' => __('Satisfaction'), 'satisfaction.description' => __('Comments to the satisfaction survey'));
     foreach ($tags as $tag => $label) {
         $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => array('satisfaction')));
     }
     $tags = array('satisfaction.type' => __('Survey type'));
     foreach ($tags as $tag => $label) {
         $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false, 'events' => array('satisfaction')));
     }
     $tags = array('satisfaction.text' => __('Invitation to fill out the survey'));
     foreach ($tags as $tag => $label) {
         $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true, 'events' => array('satisfaction')));
     }
     //Foreach global tags
     $tags = array('followups' => _n('Followup', 'Followups', Session::getPluralNumber()), 'validations' => _n('Validation', 'Validations', Session::getPluralNumber()), 'linkedtickets' => _n('Linked ticket', 'Linked tickets', Session::getPluralNumber()), 'problems' => _n('Problem', 'Problems', Session::getPluralNumber()), 'changes' => _n('Change', 'Changes', Session::getPluralNumber()), 'items' => _n('Associated item', 'Associated items', Session::getPluralNumber()), 'documents' => _n('Document', 'Documents', Session::getPluralNumber()));
     foreach ($tags as $tag => $label) {
         $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'foreach' => true));
     }
     //Tags with just lang
     $tags = array('ticket.linkedtickets' => _n('Linked ticket', 'Linked tickets', Session::getPluralNumber()), 'ticket.problems' => _n('Problem', 'Problems', Session::getPluralNumber()), 'ticket.changes' => _n('Change', 'Changes', Session::getPluralNumber()), 'ticket.autoclosewarning' => sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', 2), '?'));
     foreach ($tags as $tag => $label) {
         $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true));
     }
     //Foreach tag for alertnotclosed
     $this->addTagToList(array('tag' => 'tickets', 'label' => __('Not solved tickets'), 'value' => false, 'foreach' => true, 'events' => array('alertnotclosed')));
     //Tags without lang
     $tags = array('ticket.urlvalidation' => sprintf(__('%1$s: %2$s'), __('Validation request'), __('URL')), 'ticket.urlsatisfaction' => sprintf(__('%1$s: %2$s'), __('Satisfaction'), __('URL')), 'linkedticket.id' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('ID')), 'linkedticket.link' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('Link')), 'linkedticket.url' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('URL')), 'linkedticket.title' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('Title')), 'linkedticket.content' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('Description')), 'problem.id' => sprintf(__('%1$s: %2$s'), __('Problem'), __('ID')), 'problem.date' => sprintf(__('%1$s: %2$s'), __('Problem'), __('Date')), 'problem.url' => sprintf(__('%1$s: %2$s'), __('Problem'), 'URL'), 'problem.title' => sprintf(__('%1$s: %2$s'), __('Problem'), __('Title')), 'problem.content' => sprintf(__('%1$s: %2$s'), __('Problem'), __('Description')), 'change.id' => sprintf(__('%1$s: %2$s'), __('Change'), __('ID')), 'change.date' => sprintf(__('%1$s: %2$s'), __('Change'), __('Date')), 'change.url' => sprintf(__('%1$s: %2$s'), __('Change'), 'URL'), 'change.title' => sprintf(__('%1$s: %2$s'), __('Change'), __('Title')), 'change.content' => sprintf(__('%1$s: %2$s'), __('Change'), __('Description')));
     foreach ($tags as $tag => $label) {
         $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false));
     }
     //Tickets with a fixed set of values
     $allowed_validation = array();
     $status = TicketValidation::getAllStatusArray(false, true);
     foreach ($status as $key => $value) {
         $allowed_validation[] = $key;
     }
     $tags = array('validation.validationstatus' => array('text' => __('Status value in database'), 'allowed_values' => $allowed_validation));
     foreach ($tags as $tag => $label) {
         $this->addTagToList(array('tag' => $tag, 'label' => $label['text'], 'value' => true, 'lang' => false, 'allowed_values' => $label['allowed_values']));
     }
     asort($this->tag_descriptions);
 }

     $param['groups_id'] = '__VALUE__';
     Ajax::updateItemOnSelectEvent("dropdown_{$name}{$rand}", "show_list_users", $CFG_GLPI["root_doc"] . "/ajax/dropdownValidator.php", $param);
     if ($value) {
         $param['validatortype'] = 'list_users';
         $param['groups_id'] = $value;
         unset($param['users_id_validate']['groups_id']);
         Ajax::updateItem('show_list_users', $CFG_GLPI["root_doc"] . "/ajax/dropdownValidator.php", $param);
     }
     echo "<br><span id='show_list_users'>&nbsp;</span>\n";
     break;
 case 'list_users':
     if (isset($_POST['users_id_validate']['groups_id'])) {
         $_POST['users_id_validate'] = array();
     }
     $opt = array('groups_id' => $_POST["groups_id"], 'right' => $_POST['right'], 'entity' => $_POST["entity"]);
     $data_users = TicketValidation::getGroupUserHaveRights($opt);
     $users = array();
     $param['values'] = array();
     $values = array();
     if (isset($_POST['users_id_validate']) && is_array($_POST['users_id_validate'])) {
         $values = $_POST['users_id_validate'];
     }
     foreach ($data_users as $data) {
         $users[$data['id']] = formatUserName($data['id'], $data['name'], $data['realname'], $data['firstname']);
         if (in_array($data['id'], $values)) {
             $param['values'][] = $data['id'];
         }
     }
     // Display all users
     if (isset($_POST['all_users']) && $_POST['all_users']) {
         $param['values'] = array_keys($users);

but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
GNU General Public License for more details.

You should have received a copy of the GNU General Public License
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
// ----------------------------------------------------------------------
// Original Author of file: Julien Dombre
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
header_nocache();
if (!isset($_POST["id"])) {
    exit;
}
if (!isset($_REQUEST['glpi_tab'])) {
    exit;
}
$validation = new TicketValidation();
if ($_POST["id"] > 0 && $validation->getFromDB($_POST["id"])) {
    switch ($_REQUEST['glpi_tab']) {
        default:
            Plugin::displayAction($validation, $_REQUEST['glpi_tab']);
    }
}
ajaxFooter();

// ----------------------------------------------------------------------
// Original Author of file: Julien Dombre
// Purpose of file:
// ----------------------------------------------------------------------
$AJAX_INCLUDE = 1;
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
header_nocache();
checkLoginUser();
if (!isset($_POST['type'])) {
    exit;
}
if ($_POST['type'] == 'TicketTask') {
    $item = new TicketTask();
} else {
    if ($_POST['type'] == 'TicketFollowup') {
        $item = new TicketFollowup();
    } else {
        if ($_POST['type'] == 'TicketValidation') {
            $item = new TicketValidation();
        }
    }
}
$ticket = new Ticket();
if (isset($_POST["tickets_id"]) && isset($_POST["id"]) && $ticket->getFromDB($_POST["tickets_id"])) {
    $item->showForm($_POST["id"], array('ticket' => $ticket));
} else {
    echo $LANG['login'][5];
}
ajaxFooter();

         $display = true;
         break;
     case "glpi_tickets.urgency":
         Ticket::dropdownUrgency($inputname, $_REQUEST['value'], true);
         $display = true;
         break;
     case "glpi_tickets.global_validation":
         TicketValidation::dropdownStatus($inputname, array('value' => $_REQUEST['value'], 'all' => 1));
         $display = true;
         break;
     case "glpi_users.name":
         User::dropdown(array('name' => $inputname, 'value' => $_REQUEST['value'], 'comments' => false, 'all' => -1, 'right' => 'all'));
         $display = true;
         break;
     case "glpi_ticketvalidations.status":
         TicketValidation::dropdownStatus($inputname, array('value' => $_REQUEST['value'], 'all' => 1));
         $display = true;
         break;
 }
 // Standard datatype usage
 if (!$display && isset($searchopt['datatype'])) {
     switch ($searchopt['datatype']) {
         case "bool":
             Dropdown::showYesNo($inputname, $_REQUEST['value']);
             $display = true;
             break;
         case "right":
             // No access not displayed because empty not take into account for search
             Profile::dropdownNoneReadWrite($inputname, $_REQUEST['value'], 1, 1, 1);
             $display = true;
             break;

 /**
  * Construct  history for an item
  *
  * @param $item CommonDBTM object
  * @param $oldvalues array of old values updated
  * @param $values array of all values of the item
  *
  * @return boolean for success (at least 1 log entry added)
  **/
 static function constructHistory(CommonDBTM $item, &$oldvalues, &$values)
 {
     global $LANG;
     if (!count($oldvalues)) {
         return false;
     }
     // needed to have  $SEARCHOPTION
     if ($item->getType() == 'TicketSatisfaction') {
         $real_type = 'Ticket';
         $real_id = $item->fields['tickets_id'];
     } else {
         if ($item->getType() == 'Infocom') {
             $real_type = $item->fields['itemtype'];
             $real_id = $item->fields['items_id'];
         } else {
             $real_type = $item->getType();
             $real_id = $item->fields['id'];
         }
     }
     $searchopt = Search::getOptions($real_type);
     if (!is_array($searchopt)) {
         return false;
     }
     $result = 0;
     foreach ($oldvalues as $key => $oldval) {
         $changes = array();
         if ($real_type == 'Infocom') {
             // Parsing $SEARCHOPTION to find infocom
             foreach ($searchopt as $key2 => $val2) {
                 if ($val2["field"] == $key && strpos($val2['table'], 'infocoms') || $key == 'budgets_id' && $val2['table'] == 'glpi_budgets' || $key == 'suppliers_id' && $val2['table'] == 'glpi_suppliers') {
                     $id_search_option = $key2;
                     // Give ID of the $SEARCHOPTION
                     if ($val2["table"] == "glpi_infocoms") {
                         // 1st case : text field -> keep datas
                         $changes = array($id_search_option, addslashes($oldval), $values[$key]);
                     } else {
                         if ($val2["table"] == "glpi_suppliers") {
                             // 2nd case ; link field -> get data from glpi_suppliers
                             $changes = array($id_search_option, addslashes(Dropdown::getDropdownName("glpi_suppliers", $oldval)), addslashes(Dropdown::getDropdownName("glpi_suppliers", $values[$key])));
                         } else {
                             // 3rd case ; link field -> get data from dropdown (budget)
                             $changes = array($id_search_option, addslashes(Dropdown::getDropdownName($val2["table"], $oldval)), addslashes(Dropdown::getDropdownName($val2["table"], $values[$key])));
                         }
                     }
                     break;
                     // foreach exit
                 }
             }
         } else {
             // Not an Infocom
             // Parsing $SEARCHOPTION to find changed field
             foreach ($searchopt as $key2 => $val2) {
                 // Linkfield or standard field not massive action enable
                 if ($val2["linkfield"] == $key || $key == $val2["field"] && $val2["table"] == $item->getTable()) {
                     $id_search_option = $key2;
                     // Give ID of the $SEARCHOPTION
                     // 1st case : Ticket specific dropdown case (without table)
                     if ($real_type == 'Ticket' && in_array($key, array('status', 'urgency', 'impact', 'priority', 'global_validation'))) {
                         switch ($key) {
                             case 'global_validation':
                                 $changes = array($id_search_option, addslashes(TicketValidation::getStatus($oldval)), addslashes(TicketValidation::getStatus($values[$key])));
                                 break;
                             case 'status':
                                 $changes = array($id_search_option, addslashes(Ticket::getStatus($oldval)), addslashes(Ticket::getStatus($values[$key])));
                                 break;
                             case 'urgency':
                                 $changes = array($id_search_option, addslashes(Ticket::getUrgencyName($oldval)), addslashes(Ticket::getUrgencyName($values[$key])));
                                 break;
                             case 'impact':
                                 $changes = array($id_search_option, addslashes(Ticket::getImpactName($oldval)), addslashes(Ticket::getImpactName($values[$key])));
                                 break;
                             case 'priority':
                                 $changes = array($id_search_option, addslashes(Ticket::getPriorityName($oldval)), addslashes(Ticket::getPriorityName($values[$key])));
                                 break;
                         }
                     } else {
                         if ($val2["table"] == $item->getTable()) {
                             // 2nd case : text field -> keep datas
                             $changes = array($id_search_option, addslashes($oldval), $values[$key]);
                         } else {
                             //                      if ($val2['table'] == 'glpi_users_validation') {
                             //                         $val2['table'] = 'glpi_users';
                             //                      }
                             // other cases ; link field -> get data from dropdown
                             if ($val2["table"] != 'glpi_complete_entities') {
                                 $changes = array($id_search_option, addslashes(Dropdown::getDropdownName($val2["table"], $oldval)), addslashes(Dropdown::getDropdownName($val2["table"], $values[$key])));
                             }
                         }
                     }
                     break;
                 }
//.........这里部分代码省略.........

//.........这里部分代码省略.........
             return "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/" . $data[$NAME . $num] . ".png\"\n                        alt='{$status}' title='{$status}'>&nbsp;{$status}";
         case 'glpi_tickets.priority':
             return Ticket::getPriorityName($data[$NAME . $num]);
         case 'glpi_tickets.urgency':
             return Ticket::getUrgencyName($data[$NAME . $num]);
         case 'glpi_tickets.impact':
             return Ticket::getImpactName($data[$NAME . $num]);
         case 'glpi_tickets.items_id':
             if (!empty($data[$NAME . $num . "_2"]) && class_exists($data[$NAME . $num . "_2"])) {
                 $item = new $data[$NAME . $num . "_2"]();
                 if ($item->getFromDB($data[$NAME . $num])) {
                     return $item->getLink(true);
                 }
             }
             return '&nbsp;';
         case 'glpi_tickets.id':
             $link = getItemTypeFormURLMobile('Ticket');
             $out = "<a id='ticket" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
             $out .= strstr($link, '?') ? '&amp;' : '?';
             $out .= 'id=' . $data[$NAME . $num];
             //$out .= 'id='.$data[$NAME.$num."_2"];
             $out .= "\" data-back='false'>" . $data[$NAME . $num];
             if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
                 //$out .= " (".$data[$NAME.$num."_2"].")";
                 $out .= $data[$NAME . $num . "_2"];
             }
             $out .= "</a>";
             return $out;
         case 'glpi_ticketvalidations.status':
         case "glpi_tickets.global_validation":
             $split = explode("\$\$\$\$", $data[$NAME . $num]);
             $out = '';
             foreach ($split as $val) {
                 $status = TicketValidation::getStatus($val);
                 $bgcolor = TicketValidation::getStatusColor($val);
                 $out .= (empty($out) ? '' : '<br>') . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
             }
             return $out;
         case 'glpi_notimportedemails.reason':
             return NotImportedEmail::getReason($data[$NAME . $num]);
         case 'glpi_notimportedemails.messageid':
             $clean = array('<' => '', '>' => '');
             return strtr($data[$NAME . $num], $clean);
     }
     //// Default case
     // Link with plugin tables : need to know left join structure
     if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
         if (count($matches) == 2) {
             $plug = $matches[1];
             $function = 'plugin_' . $plug . '_giveItem';
             if (function_exists($function)) {
                 $out = $function($itemtype, $ID, $data, $num);
                 if (!empty($out)) {
                     return $out;
                 }
             }
         }
     }
     $unit = '';
     if (isset($searchopt[$ID]['unit'])) {
         $unit = $searchopt[$ID]['unit'];
     }
     // Preformat items
     if (isset($searchopt[$ID]["datatype"])) {
         switch ($searchopt[$ID]["datatype"]) {
             case "itemlink":

//.........这里部分代码省略.........
                         echo "<option value='connect_to_computer'>" . $LANG['buttons'][9] . "</option>";
                         echo "<option value='install'>" . $LANG['buttons'][4] . "</option>";
                         if ($CFG_GLPI['use_ocs_mode']) {
                             if (haveRight("ocsng", "w") || haveRight("sync_ocsng", "w")) {
                                 echo "<option value='force_ocsng_update'>" . $LANG['ocsng'][24] . "</option>";
                             }
                             echo "<option value='unlock_ocsng_field'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][16] . "</option>";
                             echo "<option value='unlock_ocsng_monitor'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][30] . "</option>";
                             echo "<option value='unlock_ocsng_peripheral'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][32] . "</option>";
                             echo "<option value='unlock_ocsng_printer'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][34] . "</option>";
                             echo "<option value='unlock_ocsng_software'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][52] . "</option>";
                             echo "<option value='unlock_ocsng_ip'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][50] . "</option>";
                             echo "<option value='unlock_ocsng_disk'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][55] . "</option>";
                         }
                     }
                     break;
                 case 'Supplier':
                     if ($isadmin) {
                         echo "<option value='add_contact'>" . $LANG['financial'][24] . "</option>";
                     }
                     break;
                 case 'Calendar':
                     echo "<option value='duplicate'>" . $LANG['buttons'][54] . "</option>";
                     break;
                 case 'Contact':
                     if ($isadmin) {
                         echo "<option value='add_enterprise'>" . $LANG['financial'][25] . "</option>";
                     }
                     break;
                 case 'User':
                     if ($isadmin) {
                         echo "<option value='add_group'>" . $LANG['setup'][604] . "</option>";
                         echo "<option value='add_userprofile'>" . $LANG['setup'][607] . "</option>";
                     }
                     if (haveRight("user_authtype", "w")) {
                         echo "<option value='change_authtype'>" . $LANG['login'][30] . "</option>";
                         echo "<option value='force_user_ldap_update'>" . $LANG['ocsng'][24] . "</option>";
                     }
                     break;
                 case 'Ticket':
                     $tmp = new TicketFollowup();
                     if ($tmp->canCreate()) {
                         echo "<option value='add_followup'>" . $LANG['job'][29] . "</option>";
                     }
                     $tmp = new TicketTask();
                     if ($tmp->canCreate()) {
                         echo "<option value='add_task'>" . $LANG['job'][30] . "</option>";
                     }
                     $tmp = new TicketValidation();
                     if ($tmp->canCreate()) {
                         echo "<option value='submit_validation'>" . $LANG['validation'][26] . "</option>";
                     }
                     if (haveRight("update_ticket", "1")) {
                         echo "<option value='add_actor'>" . $LANG['job'][27] . "</option>";
                         echo "<option value='link_ticket'>" . $LANG['job'][56] . "</option>";
                     }
                     break;
                 case 'CronTask':
                     echo "<option value='reset'>" . $LANG['buttons'][16] . " (" . $LANG['crontask'][40] . ")";
                     echo "</option>";
                     break;
                 case 'NotImportedEmail':
                     echo "<option value='delete_email'>" . $LANG['mailing'][133] . "</option>";
                     echo "<option value='import_email'>" . $LANG['buttons'][37] . "</option>";
                     break;
             }
             if ($item instanceof CommonTreeDropdown) {
                 if ($isadmin) {
                     echo "<option value='move_under'>" . $LANG['buttons'][20] . "</option>";
                 }
             }
             if ($itemtype != 'Entity' && $itemtype != 'Calendar' && $item instanceof CommonDropdown && $item->maybeRecursive()) {
                 if ($isadmin) {
                     echo "<option value='merge'>" . $LANG['buttons'][48] . " - " . $LANG['software'][48];
                     echo "</option>";
                 }
             }
             // Plugin Specific actions
             if (isset($PLUGIN_HOOKS['use_massive_action'])) {
                 foreach ($PLUGIN_HOOKS['use_massive_action'] as $plugin => $val) {
                     $actions = doOneHook($plugin, 'MassiveActions', $itemtype);
                     if (count($actions)) {
                         foreach ($actions as $key => $val) {
                             echo "<option value = '{$key}'>{$val}</option>";
                         }
                     }
                 }
             }
         }
         echo "</select>";
         $params = array('action' => '__VALUE__', 'is_deleted' => $is_deleted, 'itemtype' => $itemtype);
         if (count($extraparams)) {
             foreach ($extraparams as $key => $val) {
                 $params['extra_' . $key] = $val;
             }
         }
         ajaxUpdateItemOnSelectEvent("massiveaction", "show_massiveaction", $CFG_GLPI["root_doc"] . "/ajax/dropdownMassiveAction.php", $params);
         echo "<span id='show_massiveaction'>&nbsp;</span>\n";
     }
 }

 /**
  * Get all data needed for template processing
  *
  * @param $event
  * @param $options array
  **/
 function getDatasForTemplate($event, $options = array())
 {
     global $CFG_GLPI;
     $events = $this->getAllEvents();
     $objettype = strtolower($this->obj->getType());
     // Get datas from ITIL objects
     if ($event != 'alertnotclosed') {
         $this->datas = $this->getDatasForObject($this->obj, $options);
     } else {
         if (isset($options['entities_id']) && isset($options['items'])) {
             $entity = new Entity();
             if ($entity->getFromDB($options['entities_id'])) {
                 $this->datas["##{$objettype}.entity##"] = $entity->getField('completename');
                 $this->datas["##{$objettype}.shortentity##"] = $entity->getField('name');
             }
             if ($item = getItemForItemtype($objettype)) {
                 $objettypes = Toolbox::strtolower(getPlural($objettype));
                 $items = array();
                 foreach ($options['items'] as $object) {
                     $item->getFromDB($object['id']);
                     $tmp = $this->getDatasForObject($item, $options, true);
                     $this->datas[$objettypes][] = $tmp;
                 }
             }
         }
     }
     if ($event == 'validation' && isset($options['validation_status'])) {
         $this->datas["##{$objettype}.action##"] = sprintf(__('%1$s - %2$s'), __('Approval'), TicketValidation::getStatus($options['validation_status']));
     } else {
         $this->datas["##{$objettype}.action##"] = $events[$event];
     }
     $this->getTags();
     foreach ($this->tag_descriptions[parent::TAG_LANGUAGE] as $tag => $values) {
         if (!isset($this->datas[$tag])) {
             $this->datas[$tag] = $values['label'];
         }
     }
 }

     }
     $REDIRECT = $CFG_GLPI['root_doc'] . '/front/transfer.action.php';
     break;
 case "add_followup":
     $fup = new TicketFollowup();
     foreach ($_POST["item"] as $key => $val) {
         if ($val == 1) {
             $input = array('tickets_id' => $key, 'is_private' => $_POST['is_private'], 'requesttypes_id' => $_POST['requesttypes_id'], 'content' => $_POST['content']);
             if ($fup->can(-1, 'w', $input)) {
                 $fup->add($input);
             }
         }
     }
     break;
 case "submit_validation":
     $valid = new TicketValidation();
     foreach ($_POST["item"] as $key => $val) {
         if ($val == 1) {
             $input = array('tickets_id' => $key, 'users_id_validate' => $_POST['users_id_validate'], 'comment_submission' => $_POST['comment_submission']);
             if ($valid->can(-1, 'w', $input)) {
                 $valid->add($input);
             }
         }
     }
     break;
 case "add_task":
     $task = new TicketTask();
     foreach ($_POST["item"] as $key => $val) {
         if ($val == 1) {
             $input = array('tickets_id' => $key, 'taskcategories_id' => $_POST['taskcategories_id'], 'content' => $_POST['content']);
             if ($task->can(-1, 'w', $input)) {