PHP Notification::notifyNewEmail方法代码示例

 /**
  * Converts a note to a draft or an email
  *
  * @param int $note_id The id of the note
  * @param string $target What the note should be converted too (email, etc)
  * @param bool $authorize_sender If $authorize_sender If the sender should be added to authorized senders list.
  * @return int
  */
 public static function convertNote($note_id, $target, $authorize_sender = false)
 {
     $issue_id = self::getIssueID($note_id);
     $email_account_id = Email_Account::getEmailAccount();
     $blocked_message = self::getBlockedMessage($note_id);
     $unknown_user = self::getUnknownUser($note_id);
     $structure = Mime_Helper::decode($blocked_message, true, true);
     $body = $structure->body;
     $sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
     $current_usr_id = Auth::getUserID();
     if ($target == 'email') {
         if (Mime_Helper::hasAttachments($structure)) {
             $has_attachments = 1;
         } else {
             $has_attachments = 0;
         }
         list($blocked_message, $headers) = Mail_Helper::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
         $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
         // need to check for a possible customer association
         if (!empty($structure->headers['from'])) {
             $details = Email_Account::getDetails($email_account_id);
             // check from the associated project if we need to lookup any customers by this email address
             if (CRM::hasCustomerIntegration($details['ema_prj_id'])) {
                 $crm = CRM::getInstance($details['ema_prj_id']);
                 // check for any customer contact association
                 try {
                     $contact = $crm->getContactByEmail($sender_email);
                     $issue_contract = $crm->getContract(Issue::getContractID($issue_id));
                     if ($contact->canAccessContract($issue_contract)) {
                         $t['customer_id'] = $issue_contract->getCustomerID();
                     }
                 } catch (CRMException $e) {
                 }
             }
         }
         if (empty($t['customer_id'])) {
             $update_type = 'staff response';
             $t['customer_id'] = null;
         } else {
             $update_type = 'customer action';
         }
         $res = Support::insertEmail($t, $structure, $sup_id);
         if ($res != -1) {
             Support::extractAttachments($issue_id, $structure);
             // notifications about new emails are always external
             $internal_only = false;
             // special case when emails are bounced back, so we don't want to notify the customer about those
             if (Notification::isBounceMessage($sender_email)) {
                 $internal_only = true;
             }
             Notification::notifyNewEmail($current_usr_id, $issue_id, $t, $internal_only, false, '', $sup_id);
             Issue::markAsUpdated($issue_id, $update_type);
             self::remove($note_id, false);
             History::add($issue_id, $current_usr_id, 'note_converted_email', 'Note converted to e-mail (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
             // now add sender as an authorized replier
             if ($authorize_sender) {
                 Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
             }
         }
         return $res;
     }
     // save message as a draft
     $res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
     // remove the note, if the draft was created successfully
     if ($res) {
         self::remove($note_id, false);
         $usr_id = $current_usr_id;
         History::add($issue_id, $usr_id, 'note_converted_draft', 'Note converted to draft (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
     }
     return $res;
 }

//.........这里部分代码省略.........
         }
     }
     // only send a direct email if the user doesn't want to add the Cc'ed people to the notification list
     if (($add_unknown || Workflow::shouldAutoAddToNotificationList($prj_id)) && $issue_id) {
         // add the recipients to the notification list of the associated issue
         $recipients = array($to);
         $recipients = array_merge($recipients, self::getRecipientsCC($cc));
         foreach ($recipients as $address) {
             if ($address && !Notification::isIssueRoutingSender($issue_id, $address)) {
                 $actions = Notification::getDefaultActions($issue_id, $address, 'add_unknown_user');
                 Notification::subscribeEmail($current_usr_id, $issue_id, Mail_Helper::getEmailAddress($address), $actions);
             }
         }
     } else {
         // Usually when sending out emails associated to an issue, we would
         // simply insert the email in the table and call the Notification::notifyNewEmail() method,
         // but on this case we need to actually send the email to the recipients that are not
         // already in the notification list for the associated issue, if any.
         // In the case of replying to an email that is not yet associated with an issue, then
         // we are always directly sending the email, without using any notification list
         // functionality.
         if ($issue_id) {
             // send direct emails only to the unknown addresses, and leave the rest to be
             // catched by the notification list
             $from = Notification::getFixedFromHeader($issue_id, $from, 'issue');
             // build the list of unknown recipients
             if ($to) {
                 $recipients = array($to);
                 $recipients = array_merge($recipients, self::getRecipientsCC($cc));
             } else {
                 $recipients = self::getRecipientsCC($cc);
             }
             $unknowns = array();
             foreach ($recipients as $address) {
                 if (!Notification::isSubscribedToEmails($issue_id, $address)) {
                     $unknowns[] = $address;
                 }
             }
             if ($unknowns) {
                 $to2 = array_shift($unknowns);
                 $cc2 = implode('; ', $unknowns);
                 // send direct emails
                 self::sendDirectEmail($issue_id, $from, $to2, $cc2, $subject, $body, $_FILES['attachment'], $message_id, $sender_usr_id);
             }
         } else {
             // send direct emails to all recipients, since we don't have an associated issue
             $project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject());
             // use the project-related outgoing email address, if there is one
             if (!empty($project_info['email'])) {
                 $from = Mail_Helper::getFormattedName(User::getFullName($current_usr_id), $project_info['email']);
             } else {
                 // otherwise, use the real email address for the current user
                 $from = User::getFromHeader($current_usr_id);
             }
             // send direct emails
             self::sendDirectEmail($issue_id, $from, $to, $cc, $subject, $body, $_FILES['attachment'], $message_id);
         }
     }
     $email = array('customer_id' => 'NULL', 'issue_id' => $issue_id, 'ema_id' => $ema_id, 'message_id' => $message_id, 'date' => Date_Helper::getCurrentDateGMT(), 'from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => $body, 'full_email' => $full_email);
     // associate this new email with a customer, if appropriate
     if (Auth::getCurrentRole() == User::getRoleID('Customer')) {
         if ($issue_id) {
             $crm = CRM::getInstance($prj_id);
             try {
                 $contact = $crm->getContact(User::getCustomerContactID($current_usr_id));
                 $issue_contract = $crm->getContract(Issue::getContractID($issue_id));
                 if ($contact->canAccessContract($issue_contract)) {
                     $email['customer_id'] = $issue_contract->getCustomerID();
                 }
             } catch (CRMException $e) {
             }
         } else {
             $customer_id = User::getCustomerID($current_usr_id);
             if ($customer_id && $customer_id != -1) {
                 $email['customer_id'] = $customer_id;
             }
         }
     }
     $email['has_attachment'] = $iaf_ids ? 1 : 0;
     $structure = Mime_Helper::decode($full_email, true, false);
     $email['headers'] = $structure->headers;
     self::insertEmail($email, $structure, $sup_id);
     if ($issue_id) {
         // need to send a notification
         Notification::notifyNewEmail($current_usr_id, $issue_id, $email, $internal_only, false, $type, $sup_id);
         // mark this issue as updated
         $has_customer = $email['customer_id'] && $email['customer_id'] != 'NULL';
         if ($has_customer && (!$current_usr_id || User::getRoleByUser($current_usr_id, $prj_id) == User::getRoleID('Customer'))) {
             Issue::markAsUpdated($issue_id, 'customer action');
         } else {
             if ($sender_usr_id && User::getRoleByUser($sender_usr_id, $prj_id) > User::getRoleID('Customer')) {
                 Issue::markAsUpdated($issue_id, 'staff response');
             } else {
                 Issue::markAsUpdated($issue_id, 'user response');
             }
         }
         History::add($issue_id, $current_usr_id, 'email_sent', 'Outgoing email sent by {user}', array('user' => User::getFullName($current_usr_id)));
     }
     return 1;
 }

//.........这里部分代码省略.........
     }
     $issue_prj_id = Issue::getProjectID($issue_id);
     if (empty($issue_prj_id)) {
         return array(self::EX_DATAERR, ev_gettext('Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.') . "\n");
     }
     $email_account_id = Email_Account::getEmailAccount($issue_prj_id);
     if (empty($email_account_id)) {
         return array(self::EX_CONFIG, ev_gettext('Error: Please provide the email account ID.') . "\n");
     }
     $body = $structure->body;
     // hack for clients that set more then one from header
     if (is_array($structure->headers['from'])) {
         $structure->headers['from'] = $structure->headers['from'][0];
     }
     // associate the email to the issue
     $parts = array();
     Mime_Helper::parse_output($structure, $parts);
     // get the sender's email address
     $sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
     // strip out the warning message sent to staff users
     if ($setup['email_routing']['status'] == 'enabled' && $setup['email_routing']['warning']['status'] == 'enabled') {
         $full_message = Mail_Helper::stripWarningMessage($full_message);
         $body = Mail_Helper::stripWarningMessage($body);
     }
     $prj_id = Issue::getProjectID($issue_id);
     AuthCookie::setAuthCookie(APP_SYSTEM_USER_ID);
     AuthCookie::setProjectCookie($prj_id);
     if (Mime_Helper::hasAttachments($structure)) {
         $has_attachments = 1;
     } else {
         $has_attachments = 0;
     }
     // remove certain CC addresses
     if (!empty($structure->headers['cc']) && $setup['smtp']['save_outgoing_email'] == 'yes') {
         $ccs = explode(',', @$structure->headers['cc']);
         foreach ($ccs as $i => $address) {
             if (Mail_Helper::getEmailAddress($address) == $setup['smtp']['save_address']) {
                 unset($ccs[$i]);
             }
         }
         $structure->headers['cc'] = implode(', ', $ccs);
     }
     // Remove excess Re's
     $structure->headers['subject'] = Mail_Helper::removeExcessRe(@$structure->headers['subject'], true);
     $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$full_message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
     // automatically associate this incoming email with a customer
     if (CRM::hasCustomerIntegration($prj_id)) {
         $crm = CRM::getInstance($prj_id);
         if (!empty($structure->headers['from'])) {
             try {
                 $contact = $crm->getContactByEmail($sender_email);
                 $issue_contract = $crm->getContract(Issue::getContractID($issue_id));
                 if ($contact->canAccessContract($issue_contract)) {
                     $t['customer_id'] = $issue_contract->getCustomerID();
                 }
             } catch (CRMException $e) {
             }
         }
     }
     if (empty($t['customer_id'])) {
         $t['customer_id'] = null;
     }
     if (Support::blockEmailIfNeeded($t)) {
         return true;
     }
     // re-write Threading headers if needed
     list($t['full_email'], $t['headers']) = Mail_Helper::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], 'email');
     $res = Support::insertEmail($t, $structure, $sup_id);
     if ($res != -1) {
         Support::extractAttachments($issue_id, $structure);
         // notifications about new emails are always external
         $internal_only = false;
         $assignee_only = false;
         // special case when emails are bounced back, so we don't want a notification to customers about those
         if (Notification::isBounceMessage($sender_email)) {
             // broadcast this email only to the assignees for this issue
             $internal_only = true;
             $assignee_only = true;
         }
         Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, $assignee_only, '', $sup_id);
         // try to get usr_id of sender, if not, use system account
         $usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($structure->headers['from']));
         if (!$usr_id) {
             $usr_id = APP_SYSTEM_USER_ID;
         }
         // mark this issue as updated
         if (!empty($t['customer_id']) && $t['customer_id'] != null) {
             Issue::markAsUpdated($issue_id, 'customer action');
         } else {
             if (!empty($usr_id) && $usr_id != APP_SYSTEM_USER_ID && User::getRoleByUser($usr_id, $prj_id) > User::ROLE_CUSTOMER) {
                 Issue::markAsUpdated($issue_id, 'staff response');
             } else {
                 Issue::markAsUpdated($issue_id, 'user response');
             }
         }
         // log routed email
         History::add($issue_id, $usr_id, 'email_routed', 'Email routed from {from}', array('from' => $structure->headers['from']));
     }
     return true;
 }

//.........这里部分代码省略.........
             $HTTP_POST_VARS['title'] = $HTTP_POST_VARS["subject"];
             $HTTP_POST_VARS['note'] = Mail_API::getCannedBlockedMsgExplanation() . $HTTP_POST_VARS["message"];
             Note::insert(Auth::getUserID(), $HTTP_POST_VARS["issue_id"]);
             Workflow::handleBlockedEmail(Issue::getProjectID($HTTP_POST_VARS['issue_id']), $HTTP_POST_VARS['issue_id'], $HTTP_POST_VARS, 'web');
             return 1;
         }
     }
     // only send a direct email if the user doesn't want to add the Cc'ed people to the notification list
     if (@$HTTP_POST_VARS['add_unknown'] == 'yes') {
         if (!empty($HTTP_POST_VARS['issue_id'])) {
             // add the recipients to the notification list of the associated issue
             $recipients = array($HTTP_POST_VARS['to']);
             $recipients = array_merge($recipients, Support::getRecipientsCC($HTTP_POST_VARS['cc']));
             for ($i = 0; $i < count($recipients); $i++) {
                 if (!empty($recipients[$i]) && !Notification::isIssueRoutingSender($HTTP_POST_VARS["issue_id"], $recipients[$i])) {
                     Notification::subscribeEmail(Auth::getUserID(), $HTTP_POST_VARS["issue_id"], Mail_API::getEmailAddress($recipients[$i]), array('emails'));
                 }
             }
         }
     } else {
         // Usually when sending out emails associated to an issue, we would
         // simply insert the email in the table and call the Notification::notifyNewEmail() method,
         // but on this case we need to actually send the email to the recipients that are not
         // already in the notification list for the associated issue, if any.
         // In the case of replying to an email that is not yet associated with an issue, then
         // we are always directly sending the email, without using any notification list
         // functionality.
         if (!empty($HTTP_POST_VARS['issue_id'])) {
             // send direct emails only to the unknown addresses, and leave the rest to be
             // catched by the notification list
             $from = Notification::getFixedFromHeader($HTTP_POST_VARS['issue_id'], $HTTP_POST_VARS['from'], 'issue');
             // build the list of unknown recipients
             if (!empty($HTTP_POST_VARS['to'])) {
                 $recipients = array($HTTP_POST_VARS['to']);
                 $recipients = array_merge($recipients, Support::getRecipientsCC($HTTP_POST_VARS['cc']));
             } else {
                 $recipients = Support::getRecipientsCC($HTTP_POST_VARS['cc']);
             }
             $unknowns = array();
             for ($i = 0; $i < count($recipients); $i++) {
                 if (!Notification::isSubscribedToEmails($HTTP_POST_VARS['issue_id'], $recipients[$i])) {
                     $unknowns[] = $recipients[$i];
                 }
             }
             if (count($unknowns) > 0) {
                 $to = array_shift($unknowns);
                 $cc = implode('; ', $unknowns);
                 // send direct emails
                 Support::sendDirectEmail($HTTP_POST_VARS['issue_id'], $from, $to, $cc, $HTTP_POST_VARS['subject'], $HTTP_POST_VARS['message'], $message_id, $sender_usr_id);
             }
         } else {
             // send direct emails to all recipients, since we don't have an associated issue
             $project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject());
             // use the project-related outgoing email address, if there is one
             if (!empty($project_info['email'])) {
                 $from = Mail_API::getFormattedName(User::getFullName(Auth::getUserID()), $project_info['email']);
             } else {
                 // otherwise, use the real email address for the current user
                 $from = User::getFromHeader(Auth::getUserID());
             }
             // send direct emails
             Support::sendDirectEmail($HTTP_POST_VARS['issue_id'], $from, $HTTP_POST_VARS['to'], $HTTP_POST_VARS['cc'], $HTTP_POST_VARS['subject'], $HTTP_POST_VARS['message'], $message_id);
         }
     }
     $t = array('customer_id' => 'NULL', 'issue_id' => $HTTP_POST_VARS["issue_id"] ? $HTTP_POST_VARS["issue_id"] : 0, 'ema_id' => $HTTP_POST_VARS['ema_id'], 'message_id' => $message_id, 'date' => Date_API::getCurrentDateGMT(), 'from' => $HTTP_POST_VARS['from'], 'to' => $HTTP_POST_VARS['to'], 'cc' => @$HTTP_POST_VARS['cc'], 'subject' => @$HTTP_POST_VARS['subject'], 'body' => $HTTP_POST_VARS['message'], 'full_email' => $full_email, 'has_attachment' => 0);
     // associate this new email with a customer, if appropriate
     if (Auth::getCurrentRole() == User::getRoleID('Customer')) {
         $customer_id = User::getCustomerID(Auth::getUserID());
         if (!empty($customer_id) && $customer_id != -1) {
             $t['customer_id'] = $customer_id;
         }
     }
     $structure = Mime_Helper::decode($full_email, true, false);
     $t['headers'] = $structure->headers;
     $res = Support::insertEmail($t, $structure, $sup_id);
     if (!empty($HTTP_POST_VARS["issue_id"])) {
         // need to send a notification
         Notification::notifyNewEmail(Auth::getUserID(), $HTTP_POST_VARS["issue_id"], $t, $internal_only, false, $type, $sup_id);
         // mark this issue as updated
         if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') {
             Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'customer action');
         } else {
             if (!empty($sender_usr_id) && User::getRoleByUser($sender_usr_id, Issue::getProjectID($HTTP_POST_VARS['issue_id'])) > User::getRoleID('Customer')) {
                 Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'staff response');
             } else {
                 Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'user response');
             }
         }
         // save a history entry for this
         History::add($HTTP_POST_VARS["issue_id"], Auth::getUserID(), History::getTypeID('email_sent'), 'Outgoing email sent by ' . User::getFullName(Auth::getUserID()));
         // also update the last_response_date field for the associated issue
         if (Auth::getCurrentRole() > User::getRoleID('Customer')) {
             $stmt = "UPDATE\n                            " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n                         SET\n                            iss_last_response_date='" . Date_API::getCurrentDateGMT() . "'\n                         WHERE\n                            iss_id=" . Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
             $GLOBALS["db_api"]->dbh->query($stmt);
             $stmt = "UPDATE\n                            " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n                         SET\n                            iss_first_response_date='" . Date_API::getCurrentDateGMT() . "'\n                         WHERE\n                            iss_first_response_date IS NULL AND\n                            iss_id=" . Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
             $GLOBALS["db_api"]->dbh->query($stmt);
         }
     }
     return 1;
 }

//.........这里部分代码省略.........
         $issue_prj_id = Issue::getProjectID($issue_id);
         if (empty($issue_prj_id)) {
             return array(65, "Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.\n");
         }
         $email_account_id = Email_Account::getEmailAccount($issue_prj_id);
     }
     if (empty($email_account_id)) {
         return array(78, "Error: Please provide the email account ID.\n");
     }
     $body = Mime_Helper::getMessageBody($structure);
     // hack for clients that set more then one from header
     if (is_array($structure->headers['from'])) {
         $structure->headers['from'] = $structure->headers['from'][0];
     }
     // associate the email to the issue
     $parts = array();
     Mime_Helper::parse_output($structure, $parts);
     // get the sender's email address
     $sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
     // strip out the warning message sent to staff users
     if ($setup['email_routing']['status'] == 'enabled' && $setup['email_routing']['warning']['status'] == 'enabled') {
         $full_message = Mail_API::stripWarningMessage($full_message);
         $body = Mail_API::stripWarningMessage($body);
     }
     $prj_id = Issue::getProjectID($issue_id);
     Auth::createFakeCookie(APP_SYSTEM_USER_ID, $prj_id);
     $staff_emails = Project::getUserEmailAssocList($prj_id, 'active', User::getRoleID('Customer'));
     $staff_emails = array_map('strtolower', $staff_emails);
     // only allow staff users to use the magic cookie
     if (!in_array($sender_email, array_values($staff_emails))) {
         $has_magic_cookie = false;
     }
     if (Mime_Helper::hasAttachments($full_message)) {
         $has_attachments = 1;
     } else {
         $has_attachments = 0;
     }
     // remove certain CC addresses
     if (!empty($structure->headers['cc']) && @$setup['smtp']['save_outgoing_email'] == 'yes') {
         $ccs = explode(",", @$structure->headers['cc']);
         for ($i = 0; $i < count($ccs); $i++) {
             if (Mail_API::getEmailAddress($ccs[$i]) == $setup['smtp']['save_address']) {
                 unset($ccs[$i]);
             }
         }
         @($structure->headers['cc'] = join(', ', $ccs));
     }
     // Remove excess Re's
     @($structure->headers['subject'] = Mail_API::removeExcessRe(@$structure->headers['subject'], true));
     $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_API::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$full_message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
     // automatically associate this incoming email with a customer
     if (Customer::hasCustomerIntegration($prj_id)) {
         if (!empty($structure->headers['from'])) {
             list($customer_id, ) = Customer::getCustomerIDByEmails($prj_id, array($sender_email));
             if (!empty($customer_id)) {
                 $t['customer_id'] = $customer_id;
             }
         }
     }
     if (empty($t['customer_id'])) {
         $t['customer_id'] = "NULL";
     }
     if (!$has_magic_cookie && Support::blockEmailIfNeeded($t)) {
         return true;
     }
     // re-write Threading headers if needed
     list($t['full_email'], $t['headers']) = Mail_API::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], "email");
     $res = Support::insertEmail($t, $structure, $sup_id);
     if ($res != -1) {
         Support::extractAttachments($issue_id, $full_message);
         // notifications about new emails are always external
         $internal_only = false;
         $assignee_only = false;
         // special case when emails are bounced back, so we don't want a notification to customers about those
         if (Notification::isBounceMessage($sender_email)) {
             // broadcast this email only to the assignees for this issue
             $internal_only = true;
             $assignee_only = true;
         }
         Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, $assignee_only, '', $sup_id);
         // try to get usr_id of sender, if not, use system account
         $usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($structure->headers['from']));
         if (!$usr_id) {
             $usr_id = APP_SYSTEM_USER_ID;
         }
         // mark this issue as updated
         if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') {
             Issue::markAsUpdated($issue_id, 'customer action');
         } else {
             if (!empty($usr_id) && User::getRoleByUser($usr_id, $prj_id) > User::getRoleID('Customer')) {
                 Issue::markAsUpdated($issue_id, 'staff response');
             } else {
                 Issue::markAsUpdated($issue_id, 'user response');
             }
         }
         // log routed email
         History::add($issue_id, $usr_id, History::getTypeID('email_routed'), "Email routed from " . $structure->headers['from']);
     }
     return true;
 }