PHP Email::lookup方法代码示例

 function MailFetcher($email, $charset = 'UTF-8')
 {
     if ($email && is_numeric($email)) {
         //email_id
         $email = Email::lookup($email);
     }
     if (is_object($email)) {
         $this->ht = $email->getMailAccountInfo();
     } elseif (is_array($email) && $email['host']) {
         //hashtable of mail account info
         $this->ht = $email;
     } else {
         $this->ht = null;
     }
     $this->charset = $charset;
     if ($this->ht) {
         if (!strcasecmp($this->ht['protocol'], 'pop')) {
             //force pop3
             $this->ht['protocol'] = 'pop3';
         } else {
             $this->ht['protocol'] = strtolower($this->ht['protocol']);
         }
         //Max fetch per poll
         if (!$this->ht['max_fetch'] || !is_numeric($this->ht['max_fetch'])) {
             $this->ht['max_fetch'] = 20;
         }
         //Mail server string
         $this->srvstr = sprintf('{%s:%d/%s', $this->getHost(), $this->getPort(), $this->getProtocol());
         if (!strcasecmp($this->getEncryption(), 'SSL')) {
             $this->srvstr .= '/ssl';
         }
         $this->srvstr .= '/novalidate-cert}';
     }
     //Set timeouts
     if (function_exists('imap_timeout')) {
         imap_timeout(1, 20);
     }
 }

 function getDefaultEmail()
 {
     if (!$this->defaultEmail && $this->getDefaultEmailId()) {
         $this->defaultEmail = Email::lookup($this->getDefaultEmailId());
     }
     return $this->defaultEmail;
 }

//.........这里部分代码省略.........
             }
         }
     }
     $vars = $mailinfo;
     $vars['name'] = $mailinfo['name'];
     $vars['subject'] = $mailinfo['subject'] ?: '[No Subject]';
     $vars['emailId'] = $mailinfo['emailId'] ?: $this->getEmailId();
     $vars['to-email-id'] = $mailinfo['emailId'] ?: 0;
     $vars['flags'] = new ArrayObject();
     if ($this->isBounceNotice($mid)) {
         // Fetch the original References and assign to 'references'
         if ($headers = $this->getOriginalMessageHeaders($mid)) {
             $vars['references'] = $headers['references'];
             $vars['in-reply-to'] = @$headers['in-reply-to'] ?: null;
         }
         // Fetch deliver status report
         $vars['message'] = $this->getDeliveryStatusMessage($mid) ?: $this->getBody($mid);
         $vars['thread-type'] = 'N';
         $vars['flags']['bounce'] = true;
     } else {
         $vars['message'] = $this->getBody($mid);
         $vars['flags']['bounce'] = TicketFilter::isBounce($info);
     }
     //Missing FROM name  - use email address.
     if (!$vars['name']) {
         list($vars['name']) = explode('@', $vars['email']);
     }
     if ($ost->getConfig()->useEmailPriority()) {
         $vars['priorityId'] = $this->getPriority($mid);
     }
     $ticket = null;
     $newticket = true;
     $errors = array();
     $seen = false;
     // Use the settings on the thread entry on the ticket details
     // form to validate the attachments in the email
     $tform = TicketForm::objects()->one()->getForm();
     $messageField = $tform->getField('message');
     $fileField = $messageField->getWidget()->getAttachments();
     // Fetch attachments if any.
     if ($messageField->isAttachmentsEnabled()) {
         // Include TNEF attachments in the attachments list
         if ($this->tnef) {
             foreach ($this->tnef->attachments as $at) {
                 $attachments[] = array('cid' => @$at->AttachContentId ?: false, 'data' => $at, 'size' => @$at->DataSize ?: null, 'type' => @$at->AttachMimeTag ?: false, 'name' => $at->getName());
             }
         }
         $vars['attachments'] = array();
         foreach ($attachments as $a) {
             $file = array('name' => $a['name'], 'type' => $a['type']);
             if (@$a['data'] instanceof TnefAttachment) {
                 $file['data'] = $a['data']->getData();
             } else {
                 // only fetch the body if necessary
                 $self = $this;
                 $file['data'] = function () use($self, $mid, $a) {
                     return $self->decode(imap_fetchbody($self->mbox, $mid, $a['index']), $a['encoding']);
                 };
             }
             // Include the Content-Id if specified (for inline images)
             $file['cid'] = isset($a['cid']) ? $a['cid'] : false;
             // Validate and save immediately
             try {
                 $file['id'] = $fileField->uploadAttachment($file);
             } catch (FileUploadError $ex) {
                 $file['error'] = $file['name'] . ': ' . $ex->getMessage();
             }
             $vars['attachments'][] = $file;
         }
     }
     // Allow signal handlers to interact with the message decoding
     Signal::send('mail.processed', $this, $vars);
     $seen = false;
     if (($thread = ThreadEntry::lookupByEmailHeaders($vars, $seen)) && ($t = $thread->getTicket()) && ($vars['staffId'] || !$t->isClosed() || $t->isReopenable()) && ($message = $thread->postEmail($vars))) {
         if (!$message instanceof ThreadEntry) {
             // Email has been processed previously
             return $message;
         }
         $ticket = $message->getTicket();
     } elseif ($seen) {
         // Already processed, but for some reason (like rejection), no
         // thread item was created. Ignore the email
         return true;
     } elseif ($ticket = Ticket::create($vars, $errors, 'Email')) {
         $message = $ticket->getLastMessage();
     } else {
         //Report success if the email was absolutely rejected.
         if (isset($errors['errno']) && $errors['errno'] == 403) {
             // Never process this email again!
             ThreadEntry::logEmailHeaders(0, $vars['mid']);
             return true;
         }
         // Log an error to the system logs
         $mailbox = Email::lookup($vars['emailId']);
         $ost->logError(_S('Mail Processing Exception'), sprintf(_S("Mailbox: %s | Error(s): %s"), $mailbox->getEmail(), print_r($errors, true)), false);
         // Indicate failure of mail processing
         return null;
     }
     return $ticket;
 }

    http://www.osticket.com

    Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

    vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require 'admin.inc.php';
include_once INCLUDE_DIR . 'class.email.php';
include_once INCLUDE_DIR . 'class.csrf.php';
$info = array();
$info['subj'] = 'osTicket test email';
if ($_POST) {
    $errors = array();
    $email = null;
    if (!$_POST['email_id'] || !($email = Email::lookup($_POST['email_id']))) {
        $errors['email_id'] = __('Select from email address');
    }
    if (!$_POST['email'] || !Validator::is_email($_POST['email'])) {
        $errors['email'] = __('To email address required');
    }
    if (!$_POST['subj']) {
        $errors['subj'] = __('Subject required');
    }
    if (!$_POST['message']) {
        $errors['message'] = __('Message required');
    }
    if (!$errors && $email) {
        if ($email->send($_POST['email'], $_POST['subj'], Format::sanitize($_POST['message']), null, array('reply-tag' => false))) {
            $msg = Format::htmlchars(sprintf(__('Test email sent successfully to <%s>'), $_POST['email']));
            Draft::deleteForNamespace('email.diag');

 function getAutoRespEmail()
 {
     if (!$this->autorespEmail) {
         if (!$this->ht['autoresp_email_id'] || !($this->autorespEmail = Email::lookup($this->ht['autoresp_email_id']))) {
             $this->autorespEmail = $this->getEmail();
         }
     }
     return $this->autorespEmail;
 }

 function getDefaultSMTPEmail()
 {
     if (!$this->defaultSMTPEmail && $this->get('default_smtp_id')) {
         $this->defaultSMTPEmail = Email::lookup($this->get('default_smtp_id'));
     }
     return $this->defaultSMTPEmail;
 }

         $errors['err'] = sprintf(__('Unable to add %s. Correct error(s) below and try again.'), __('this email'));
     }
     break;
 case 'mass_process':
     if (!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
         $errors['err'] = sprintf(__('You must select at least %s'), __('one email'));
     } else {
         $count = count($_POST['ids']);
         $sql = 'SELECT count(dept_id) FROM ' . DEPT_TABLE . ' dept ' . ' WHERE email_id IN (' . implode(',', db_input($_POST['ids'])) . ') ' . ' OR autoresp_email_id IN (' . implode(',', db_input($_POST['ids'])) . ')';
         list($depts) = db_fetch_row(db_query($sql));
         if ($depts > 0) {
             $errors['err'] = __('One or more of the selected emails is being used by a department. Remove association first!');
         } elseif (!strcasecmp($_POST['a'], 'delete')) {
             $i = 0;
             foreach ($_POST['ids'] as $k => $v) {
                 if ($v != $cfg->getDefaultEmailId() && ($e = Email::lookup($v)) && $e->delete()) {
                     $i++;
                 }
             }
             if ($i && $i == $count) {
                 $msg = sprintf(__('Successfully deleted %s'), _N('selected email', 'selected emails', $count));
             } elseif ($i > 0) {
                 $warn = sprintf(__('%1$d of %2$d %3$s deleted'), $i, $count, _N('selected email', 'selected emails', $count));
             } elseif (!$errors['err']) {
                 $errors['err'] = sprintf(__('Unable to delete %s'), _N('selected email', 'selected emails', $count));
             }
         } else {
             $errors['err'] = __('Unknown action - get technical help.');
         }
     }
     break;

 function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $cfg, $thisclient, $_FILES;
     //Make sure the email is not banned
     if ($vars['email'] && EmailFilter::isBanned($vars['email'])) {
         $errors['err'] = 'Ticket denied. Error #403';
         Sys::log(LOG_WARNING, 'Ticket denied', 'Banned email - ' . $vars['email']);
         return 0;
     }
     $id = 0;
     $fields = array();
     $fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required');
     $fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
     $fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required');
     $fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required');
     switch (strtolower($origin)) {
         case 'web':
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic');
             break;
         case 'staff':
             $fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required');
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Topic required');
             $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => 'Invalid date - must be MM/DD/YY');
         case 'api':
             $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source');
             break;
         case 'email':
             $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown');
             break;
         default:
             # TODO: Return error message
             $errors['origin'] = 'Invalid origin given';
     }
     $fields['pri'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority');
     $fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Valid phone # required');
     if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
         $errors['err'] = 'Missing or invalid data - check the errors and try again';
     }
     //Make sure phone extension is valid
     if ($vars['phone_ext']) {
         if (!is_numeric($vars['phone_ext']) && !$errors['phone']) {
             $errors['phone'] = 'Invalid phone ext.';
         } elseif (!$vars['phone']) {
             //make sure they just didn't enter ext without phone # XXX: reconsider allowing!
             $errors['phone'] = 'Phone number required';
         }
     }
     //Make sure the due date is valid
     if ($vars['duedate']) {
         if (!$vars['time'] || strpos($vars['time'], ':') === false) {
             $errors['time'] = 'Select time';
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
             $errors['duedate'] = 'Invalid duedate';
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
             $errors['duedate'] = 'Due date must be in the future';
         }
     }
     //check attachment..if any is set ...only set on webbased tickets..
     //XXX:?? Create ticket anyway and simply drop the attachments?? We're already doing so with emails.
     if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments()) {
         if (!$cfg->canUploadFileType($_FILES['attachment']['name'])) {
             $errors['attachment'] = 'Invalid file type [ ' . Format::htmlchars($_FILES['attachment']['name']) . ' ]';
         } elseif ($_FILES['attachment']['size'] > $cfg->getMaxFileSize()) {
             $errors['attachment'] = 'File is too big. Max ' . $cfg->getMaxFileSize() . ' bytes allowed';
         }
     }
     # Perform email filter actions on the new ticket arguments XXX: Move filter to the top and check for reject...
     if (!$errors && ($ef = new EmailFilter($vars))) {
         $ef->apply($vars);
     }
     # Some things will need to be unpacked back into the scope of this
     # function
     if (isset($vars['autorespond'])) {
         $autorespond = $vars['autorespond'];
     }
     //check ticket limits..if limit set is >0
     //TODO: Base ticket limits on SLA... XXX: move it elsewhere??
     if ($vars['email'] && !$errors && $cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff')) {
         $openTickets = Ticket::getOpenTicketsByEmail($vars['email']);
         if ($openTickets >= $cfg->getMaxOpenTickets()) {
             $errors['err'] = "You've reached the maximum open tickets allowed.";
             //Send the notice only once (when the limit is reached) incase of autoresponders at client end.
             if ($cfg->getMaxOpenTickets() == $openTickets && $cfg->sendOverlimitNotice()) {
                 if ($vars['deptId']) {
                     $dept = Dept::lookup($vars['deptId']);
                 }
                 if (!$dept || !($tpl = $dept->getTemplate())) {
                     $tpl = $cfg->getDefaultTemplate();
                 }
                 if (!$dept || !($email = $dept->getAutoRespEmail())) {
                     $email = $cfg->getDefaultEmail();
                 }
                 if ($tpl && ($msg = $tpl->getOverlimitMsgTemplate()) && $email) {
                     $body = str_replace('%name', $vars['name'], $msg['body']);
                     $body = str_replace('%email', $vars['email'], $msg['body']);
                     $body = str_replace('%url', $cfg->getBaseUrl(), $body);
                     $body = str_replace('%signature', $dept && $dept->isPublic() ? $dept->getSignature() : '', $body);
                     $email->send($vars['email'], $msg['subj'], $body);
                 }
                 //Log + Alert admin...this might be spammy (no option to disable)...but it is helpful..I think.
//.........这里部分代码省略.........

 static function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $ost, $cfg, $thisclient, $_FILES;
     // Don't enforce form validation for email
     $field_filter = function ($type) use($origin) {
         return function ($f) use($origin, $type) {
             // Ultimately, only offer validation errors for web for
             // non-internal fields. For email, no validation can be
             // performed. For other origins, validate as usual
             switch (strtolower($origin)) {
                 case 'email':
                     return false;
                 case 'staff':
                     // Required 'Contact Information' fields aren't required
                     // when staff open tickets
                     return $type != 'user' || in_array($f->get('name'), array('name', 'email'));
                 case 'web':
                     return !$f->get('private');
                 default:
                     return true;
             }
         };
     };
     $reject_ticket = function ($message) use(&$errors) {
         global $ost;
         $errors = array('errno' => 403, 'err' => __('This help desk is for use by authorized users only'));
         $ost->logWarning(_S('Ticket Denied'), $message, false);
         return 0;
     };
     Signal::send('ticket.create.before', null, $vars);
     // Create and verify the dynamic form entry for the new ticket
     $form = TicketForm::getNewInstance();
     $form->setSource($vars);
     // If submitting via email or api, ensure we have a subject and such
     if (!in_array(strtolower($origin), array('web', 'staff'))) {
         foreach ($form->getFields() as $field) {
             $fname = $field->get('name');
             if ($fname && isset($vars[$fname]) && !$field->value) {
                 $field->value = $field->parse($vars[$fname]);
             }
         }
     }
     if (!$form->isValid($field_filter('ticket'))) {
         $errors += $form->errors();
     }
     if ($vars['uid']) {
         $user = User::lookup($vars['uid']);
     }
     $id = 0;
     $fields = array();
     $fields['message'] = array('type' => '*', 'required' => 1, 'error' => __('Message content is required'));
     switch (strtolower($origin)) {
         case 'web':
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Select a help topic'));
             break;
         case 'staff':
             $fields['deptId'] = array('type' => 'int', 'required' => 0, 'error' => __('Department selection is required'));
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Help topic selection is required'));
             $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => __('Invalid date format - must be MM/DD/YY'));
         case 'api':
             $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => __('Indicate ticket source'));
             break;
         case 'email':
             $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => __('Unknown system email'));
             break;
         default:
             # TODO: Return error message
             $errors['err'] = $errors['origin'] = __('Invalid ticket origin given');
     }
     if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
         $errors['err'] = __('Missing or invalid data - check the errors and try again');
     }
     //Make sure the due date is valid
     if ($vars['duedate']) {
         if (!$vars['time'] || strpos($vars['time'], ':') === false) {
             $errors['time'] = __('Select a time from the list');
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
             $errors['duedate'] = __('Invalid due date');
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
             $errors['duedate'] = __('Due date must be in the future');
         }
     }
     if (!$errors) {
         # Perform ticket filter actions on the new ticket arguments
         $__form = null;
         if ($vars['topicId']) {
             if (($__topic = Topic::lookup($vars['topicId'])) && ($__form = $__topic->getForm())) {
                 $__form = $__form->instanciate();
                 $__form->setSource($vars);
             }
         }
         try {
             $vars = self::filterTicketData($origin, $vars, array($form, $__form), $user);
         } catch (RejectedException $ex) {
             return $reject_ticket(sprintf(_S('Ticket rejected (%s) by filter "%s"'), $ex->vars['email'], $ex->getRejectingFilter()->getName()));
         }
         //Make sure the open ticket limit hasn't been reached. (LOOP CONTROL)
         if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($_user = TicketUser::lookupByEmail($vars['email'])) && ($openTickets = $_user->getNumOpenTickets()) && $openTickets >= $cfg->getMaxOpenTickets()) {
             $errors = array('err' => __("You've reached the maximum open tickets allowed."));
             $ost->logWarning(sprintf(_S('Ticket denied - %s'), $vars['email']), sprintf(_S('Max open tickets (%1$d) reached for %2$s'), $cfg->getMaxOpenTickets(), $vars['email']), false);
//.........这里部分代码省略.........

 function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $cfg, $thisclient, $_FILES;
     //Check for 403
     if ($vars['email'] && Validator::is_email($vars['email'])) {
         //Make sure the email address is not banned
         if (EmailFilter::isBanned($vars['email'])) {
             $errors['err'] = 'Ticket denied. Error #403';
             Sys::log(LOG_WARNING, 'Ticket denied', 'Banned email - ' . $vars['email']);
             return 0;
         }
         //Make sure the open ticket limit hasn't been reached. (LOOP CONTROL)
         if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($client = Client::lookupByEmail($vars['email'])) && ($openTickets = $client->getNumOpenTickets()) && $opentickets >= $cfg->getMaxOpenTickets()) {
             $errors['err'] = "You've reached the maximum open tickets allowed.";
             Sys::log(LOG_WARNING, 'Ticket denied -' . $vars['email'], sprintf('Max open tickets (%d) reached for %s ', $cfg->getMaxOpenTickets(), $vars['email']));
             return 0;
         }
     }
     // Make sure email contents should not be rejected
     if (($email_filter = new EmailFilter($vars)) && ($filter = $email_filter->shouldReject())) {
         $errors['err'] = 'Ticket denied. Error #403';
         Sys::log(LOG_WARNING, 'Ticket denied', sprintf('Banned email - %s by filter "%s"', $vars['email'], $filter->getName()));
         return 0;
     }
     $id = 0;
     $fields = array();
     $fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required');
     $fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
     $fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required');
     $fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required');
     switch (strtolower($origin)) {
         case 'web':
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic');
             break;
         case 'staff':
             $fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required');
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Topic required');
             $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => 'Invalid date - must be MM/DD/YY');
         case 'api':
             $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source');
             break;
         case 'email':
             $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown');
             break;
         default:
             # TODO: Return error message
             $errors['err'] = $errors['origin'] = 'Invalid origin given';
     }
     $fields['priorityId'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority');
     $fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Valid phone # required');
     if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
         $errors['err'] = 'Missing or invalid data - check the errors and try again';
     }
     //Make sure phone extension is valid
     if ($vars['phone_ext']) {
         if (!is_numeric($vars['phone_ext']) && !$errors['phone']) {
             $errors['phone'] = 'Invalid phone ext.';
         } elseif (!$vars['phone']) {
             //make sure they just didn't enter ext without phone # XXX: reconsider allowing!
             $errors['phone'] = 'Phone number required';
         }
     }
     //Make sure the due date is valid
     if ($vars['duedate']) {
         if (!$vars['time'] || strpos($vars['time'], ':') === false) {
             $errors['time'] = 'Select time';
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
             $errors['duedate'] = 'Invalid duedate';
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
             $errors['duedate'] = 'Due date must be in the future';
         }
     }
     # Perform email filter actions on the new ticket arguments XXX: Move filter to the top and check for reject...
     if (!$errors && $email_filter) {
         $email_filter->apply($vars);
     }
     # Some things will need to be unpacked back into the scope of this
     # function
     if (isset($vars['autorespond'])) {
         $autorespond = $vars['autorespond'];
     }
     //Any error above is fatal.
     if ($errors) {
         return 0;
     }
     // OK...just do it.
     $deptId = $vars['deptId'];
     //pre-selected Dept if any.
     $priorityId = $vars['priorityId'];
     $source = ucfirst($vars['source']);
     $topic = NULL;
     // Intenal mapping magic...see if we need to overwrite anything
     if (isset($vars['topicId']) && ($topic = Topic::lookup($vars['topicId']))) {
         //Ticket created via web by user/or staff
         $deptId = $deptId ? $deptId : $topic->getDeptId();
         $priorityId = $priorityId ? $priorityId : $topic->getPriorityId();
         if ($autorespond) {
             $autorespond = $topic->autoRespond();
         }
         $source = $vars['source'] ? $vars['source'] : 'Web';
//.........这里部分代码省略.........

 function getAutoRespEmail()
 {
     if (!$this->autorespEmail && $this->ht['autoresp_email_id'] && ($email = Email::lookup($this->ht['autoresp_email_id']))) {
         $this->autorespEmail = $email;
     } else {
         // Defualt to dept email if autoresp is not specified or deleted.
         $this->autorespEmail = $this->getEmail();
     }
     return $this->autorespEmail;
 }

 static function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $ost, $cfg, $thisclient, $_FILES;
     // Don't enforce form validation for email
     $field_filter = function ($type) use($origin) {
         return function ($f) use($origin, $type) {
             // Ultimately, only offer validation errors for web for
             // non-internal fields. For email, no validation can be
             // performed. For other origins, validate as usual
             switch (strtolower($origin)) {
                 case 'email':
                     return false;
                 case 'staff':
                     // Required 'Contact Information' fields aren't required
                     // when staff open tickets
                     return $type != 'user' || in_array($f->get('name'), array('name', 'email'));
                 case 'web':
                     return !$f->get('private');
                 default:
                     return true;
             }
         };
     };
     $reject_ticket = function ($message) use(&$errors) {
         global $ost;
         $errors = array('errno' => 403, 'err' => __('This help desk is for use by authorized users only'));
         $ost->logWarning(_S('Ticket Denied'), $message, false);
         return 0;
     };
     Signal::send('ticket.create.before', null, $vars);
     // Create and verify the dynamic form entry for the new ticket
     $form = TicketForm::getNewInstance();
     $form->setSource($vars);
     // If submitting via email or api, ensure we have a subject and such
     if (!in_array(strtolower($origin), array('web', 'staff'))) {
         foreach ($form->getFields() as $field) {
             $fname = $field->get('name');
             if ($fname && isset($vars[$fname]) && !$field->value) {
                 $field->value = $field->parse($vars[$fname]);
             }
         }
     }
     if (!$form->isValid($field_filter('ticket'))) {
         $errors += $form->errors();
     }
     /*INICIO
       Creado por Anthony Parisi
       2016-02-01
       Con las siguientes lineas de código, se crea el ticket mediante la API.*/
     if (!in_array(strtolower($origin), array('web', 'staff'))) {
         $errors = array();
     }
     /* FIN */
     if ($vars['uid']) {
         $user = User::lookup($vars['uid']);
     }
     $id = 0;
     $fields = array();
     $fields['message'] = array('type' => '*', 'required' => 1, 'error' => __('Message content is required'));
     switch (strtolower($origin)) {
         case 'web':
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Select a help topic'));
             break;
         case 'staff':
             $fields['deptId'] = array('type' => 'int', 'required' => 0, 'error' => __('Department selection is required'));
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Help topic selection is required'));
             $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => __('Invalid date format - must be MM/DD/YY'));
         case 'api':
             $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => __('Indicate ticket source'));
             break;
         case 'email':
             $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => __('Unknown system email'));
             break;
         default:
             # TODO: Return error message
             $errors['err'] = $errors['origin'] = __('Invalid ticket origin given');
     }
     if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
         $errors['err'] = __('Missing or invalid data - check the errors and try again');
     }
     //Make sure the due date is valid
     if ($vars['duedate']) {
         if (!$vars['time'] || strpos($vars['time'], ':') === false) {
             $errors['time'] = __('Select a time from the list');
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
             $errors['duedate'] = __('Invalid due date');
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
             $errors['duedate'] = __('Due date must be in the future');
         }
     }
     if (!$errors) {
         # Perform ticket filter actions on the new ticket arguments
         $__form = null;
         if ($vars['topicId']) {
             if (($__topic = Topic::lookup($vars['topicId'])) && ($__form = $__topic->getForm())) {
                 $__form = $__form->instanciate();
                 $__form->setSource($vars);
             }
         }
         try {
//.........这里部分代码省略.........