PHP Dept::getAutoRespEmail方法代码示例

 function create($var, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $cfg, $thisclient, $_FILES;
     /* Coders never code so fully and joyfully as when they do it for free  - Peter Rotich */
     $id = 0;
     $fields = array();
     $fields['name'] = array('type' => 'string', 'required' => 1, 'error' => 'Name required');
     $fields['email'] = array('type' => 'email', 'required' => 1, 'error' => 'Valid email required');
     $fields['subject'] = array('type' => 'string', 'required' => 1, 'error' => 'Subject required');
     $fields['message'] = array('type' => 'text', 'required' => 1, 'error' => 'Message required');
     if (strcasecmp($origin, 'web') == 0) {
         //Help topic only applicable on web tickets.
         $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => 'Select help topic');
     } elseif (strcasecmp($origin, 'staff') == 0) {
         //tickets created by staff...e.g on callins.
         $fields['deptId'] = array('type' => 'int', 'required' => 1, 'error' => 'Dept. required');
         $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => 'Indicate source');
         $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => 'Invalid date - must be MM/DD/YY');
     } else {
         //Incoming emails
         $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => 'Email unknown');
     }
     $fields['pri'] = array('type' => 'int', 'required' => 0, 'error' => 'Invalid Priority');
     $fields['phone'] = array('type' => 'phone', 'required' => 0, 'error' => 'Valid phone # required');
     $validate = new Validator($fields);
     if (!$validate->validate($var)) {
         $errors = array_merge($errors, $validate->errors());
     }
     //Make sure the email is not banned
     if (!$errors && BanList::isbanned($var['email'])) {
         $errors['err'] = 'Ticket denied. Error #403';
         //We don't want to tell the user the real reason...Psssst.
         Sys::log(LOG_WARNING, 'Ticket denied', 'Banned email - ' . $var['email']);
         //We need to let admin know which email got banned.
     }
     if (!$errors && $thisclient && strcasecmp($thisclient->getEmail(), $var['email'])) {
         $errors['email'] = 'Email mismatch.';
     }
     //Make sure phone extension is valid
     if ($var['phone_ext']) {
         if (!is_numeric($var['phone_ext']) && !$errors['phone']) {
             $errors['phone'] = 'Invalid phone ext.';
         } elseif (!$var['phone']) {
             //make sure they just didn't enter ext without phone #
             $errors['phone'] = 'Phone number required';
         }
     }
     //Make sure the due date is valid
     if ($var['duedate']) {
         if (!$var['time'] || strpos($var['time'], ':') === false) {
             $errors['time'] = 'Select time';
         } elseif (strtotime($var['duedate'] . ' ' . $var['time']) === false) {
             $errors['duedate'] = 'Invalid duedate';
         } elseif (strtotime($var['duedate'] . ' ' . $var['time']) <= time()) {
             $errors['duedate'] = 'Due date must be in the future';
         }
     }
     //check attachment..if any is set ...only set on webbased tickets..
     if ($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments()) {
         if (!$cfg->canUploadFileType($_FILES['attachment']['name'])) {
             $errors['attachment'] = 'Invalid file type [ ' . Format::htmlchars($_FILES['attachment']['name']) . ' ]';
         } elseif ($_FILES['attachment']['size'] > $cfg->getMaxFileSize()) {
             $errors['attachment'] = 'File is too big. Max ' . $cfg->getMaxFileSize() . ' bytes allowed';
         }
     }
     //check ticket limits..if limit set is >0
     //TODO: Base ticket limits on SLA...
     if ($var['email'] && !$errors && $cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff')) {
         $openTickets = Ticket::getOpenTicketsByEmail($var['email']);
         if ($openTickets >= $cfg->getMaxOpenTickets()) {
             $errors['err'] = "You've reached the maximum open tickets allowed.";
             //Send the notice only once (when the limit is reached) incase of autoresponders at client end.
             if ($cfg->getMaxOpenTickets() == $openTickets && $cfg->sendOverlimitNotice()) {
                 if ($var['deptId']) {
                     $dept = new Dept($var['deptId']);
                 }
                 if (!$dept || !($tplId = $dept->getTemplateId())) {
                     $tplId = $cfg->getDefaultTemplateId();
                 }
                 $sql = 'SELECT ticket_overlimit_subj,ticket_overlimit_body FROM ' . EMAIL_TEMPLATE_TABLE . ' WHERE cfg_id=' . db_input($cfg->getId()) . ' AND tpl_id=' . db_input($tplId);
                 $resp = db_query($sql);
                 if (db_num_rows($resp) && (list($subj, $body) = db_fetch_row($resp))) {
                     $body = str_replace("%name", $var['name'], $body);
                     $body = str_replace("%email", $var['email'], $body);
                     $body = str_replace("%url", $cfg->getBaseUrl(), $body);
                     $body = str_replace('%signature', $dept && $dept->isPublic() ? $dept->getSignature() : '', $body);
                     if (!$dept || !($email = $dept->getAutoRespEmail())) {
                         $email = $cfg->getDefaultEmail();
                     }
                     if ($email) {
                         $email->send($var['email'], $subj, $body);
                     }
                 }
                 //Alert admin...this might be spammy (no option to disable)...but it is helpful..I think.
                 $msg = 'Support ticket request denied for ' . $var['email'] . "\n" . 'Open ticket:' . $openTickets . "\n" . 'Max Allowed:' . $cfg->getMaxOpenTickets() . "\n\nNotice only sent once";
                 Sys::alertAdmin('Overlimit Notice', $msg);
             }
         }
     }
     //Any error above is fatal.
//.........这里部分代码省略.........