PHP Customer::getCustomerIDByEmails方法代码示例

 /**
  * Method used to extract and associate attachments in an email
  * to the given issue.
  *
  * @access  public
  * @param   integer $issue_id The issue ID
  * @param   string $full_email The full contents of the email
  * @param   boolean $internal_only Whether these files are supposed to be internal only or not
  * @param   integer $associated_note_id The note ID that these attachments should be associated with
  * @return  void
  */
 function extractAttachments($issue_id, $full_email, $internal_only = false, $associated_note_id = false)
 {
     // figure out who should be the 'owner' of this attachment
     $structure = Mime_Helper::decode($full_email, false, false);
     $sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
     $usr_id = User::getUserIDByEmail($sender_email);
     $unknown_user = false;
     if (empty($usr_id)) {
         $prj_id = Issue::getProjectID($issue_id);
         if (Customer::hasCustomerIntegration($prj_id)) {
             // try checking if a customer technical contact has this email associated with it
             list(, $contact_id) = Customer::getCustomerIDByEmails($prj_id, array($sender_email));
             if (!empty($contact_id)) {
                 $usr_id = User::getUserIDByContactID($contact_id);
             }
         }
         if (empty($usr_id)) {
             // if we couldn't find a real customer by that email, set the usr_id to be the system user id,
             // and store the actual email address in the unknown_user field.
             $usr_id = APP_SYSTEM_USER_ID;
             $unknown_user = $structure->headers['from'];
         }
     }
     // now for the real thing
     $attachments = Mime_Helper::getAttachments($full_email);
     if (count($attachments) > 0) {
         if (empty($associated_note_id)) {
             $history_log = 'Attachment originated from an email';
         } else {
             $history_log = 'Attachment originated from a note';
         }
         $attachment_id = Attachment::add($issue_id, $usr_id, $history_log, $internal_only, $unknown_user, $associated_note_id);
         for ($i = 0; $i < count($attachments); $i++) {
             Attachment::addFile($attachment_id, $issue_id, $attachments[$i]['filename'], $attachments[$i]['filetype'], $attachments[$i]['blob']);
         }
         // mark the note as having attachments (poor man's caching system)
         if ($associated_note_id != false) {
             Note::setAttachmentFlag($associated_note_id);
         }
     }
 }

 /**
  * Converts a note to a draft or an email
  *
  * @access  public
  * @param   $note_id The id of the note
  * @param   $target What the not should be converted too
  * @param   $authorize_sender If the sender should be added to authorized senders list.
  */
 function convertNote($note_id, $target, $authorize_sender = false)
 {
     $note_id = Misc::escapeInteger($note_id);
     $issue_id = Note::getIssueID($note_id);
     $email_account_id = Email_Account::getEmailAccount();
     $blocked_message = Note::getBlockedMessage($note_id);
     $unknown_user = Note::getUnknownUser($note_id);
     $structure = Mime_Helper::decode($blocked_message, true, true);
     $body = Mime_Helper::getMessageBody($structure);
     $sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
     if ($target == 'email') {
         if (Mime_Helper::hasAttachments($blocked_message)) {
             $has_attachments = 1;
         } else {
             $has_attachments = 0;
         }
         list($blocked_message, $headers) = Mail_API::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
         $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_API::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
         // need to check for a possible customer association
         if (!empty($structure->headers['from'])) {
             $details = Email_Account::getDetails($email_account_id);
             // check from the associated project if we need to lookup any customers by this email address
             if (Customer::hasCustomerIntegration($details['ema_prj_id'])) {
                 // check for any customer contact association
                 list($customer_id, ) = Customer::getCustomerIDByEmails($details['ema_prj_id'], array($sender_email));
                 if (!empty($customer_id)) {
                     $t['customer_id'] = $customer_id;
                 }
             }
         }
         if (empty($t['customer_id'])) {
             $update_type = 'staff response';
             $t['customer_id'] = "NULL";
         } else {
             $update_type = 'customer action';
         }
         $res = Support::insertEmail($t, $structure, $sup_id);
         if ($res != -1) {
             Support::extractAttachments($issue_id, $blocked_message);
             // notifications about new emails are always external
             $internal_only = false;
             // special case when emails are bounced back, so we don't want to notify the customer about those
             if (Notification::isBounceMessage($sender_email)) {
                 $internal_only = true;
             }
             Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, false, '', $sup_id);
             Issue::markAsUpdated($issue_id, $update_type);
             Note::remove($note_id, false);
             History::add($issue_id, Auth::getUserID(), History::getTypeID('note_converted_email'), "Note converted to e-mail (from: " . @$structure->headers['from'] . ") by " . User::getFullName(Auth::getUserID()));
             // now add sender as an authorized replier
             if ($authorize_sender) {
                 Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
             }
         }
         return $res;
     } else {
         // save message as a draft
         $res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
         // remove the note, if the draft was created successfully
         if ($res) {
             Note::remove($note_id, false);
             History::add($issue_id, Auth::getUserID(), History::getTypeID('note_converted_draft'), "Note converted to draft (from: " . @$structure->headers['from'] . ") by " . User::getFullName(Auth::getUserID()));
         }
         return $res;
     }
 }

 /**
  * Creates an issue with the given email information.
  *
  * @access  public
  * @param   integer $prj_id The project ID
  * @param   integer $usr_id The user responsible for this action
  * @param   string $sender The original sender of this email
  * @param   string $summary The issue summary
  * @param   string $description The issue description
  * @param   integer $category The category ID
  * @param   integer $priority The priority ID
  * @param   array $assignment The list of users to assign this issue to
  * @param   string $date The date the email was originally sent.
  * @param   string $msg_id The message ID of the email we are creating this issue from.
  * @return  void
  */
 function createFromEmail($prj_id, $usr_id, $sender, $summary, $description, $category, $priority, $assignment, $date, $msg_id)
 {
     $exclude_list = array();
     $sender_email = Mail_API::getEmailAddress($sender);
     $sender_usr_id = User::getUserIDByEmail($sender_email);
     if (!empty($sender_usr_id)) {
         $reporter = $sender_usr_id;
         $exclude_list[] = $sender_usr_id;
     } else {
         $reporter = APP_SYSTEM_USER_ID;
     }
     if (Customer::hasCustomerIntegration($prj_id)) {
         list($customer_id, $customer_contact_id) = Customer::getCustomerIDByEmails($prj_id, array($sender_email));
         if (!empty($customer_id)) {
             $contact = Customer::getContactDetails($prj_id, $customer_contact_id);
             // overwrite the reporter with the customer contact
             $reporter = User::getUserIDByContactID($customer_contact_id);
             $contact_timezone = Date_API::getPreferredTimezone($reporter);
         }
     } else {
         $customer_id = FALSE;
     }
     $initial_status = Project::getInitialStatus($prj_id);
     // add new issue
     $stmt = "INSERT INTO\n                    " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n                 (\n                    iss_prj_id,\n";
     if (!empty($category)) {
         $stmt .= "iss_prc_id,\n";
     }
     $stmt .= "iss_pri_id,\n                    iss_usr_id,";
     if (!empty($initial_status)) {
         $stmt .= "iss_sta_id,";
     }
     if (!empty($customer_id)) {
         $stmt .= "\n                    iss_customer_id,\n                    iss_customer_contact_id,\n                    iss_contact_person_lname,\n                    iss_contact_person_fname,\n                    iss_contact_email,\n                    iss_contact_phone,\n                    iss_contact_timezone,";
     }
     $stmt .= "\n                    iss_created_date,\n                    iss_last_public_action_date,\n                    iss_last_public_action_type,\n                    iss_summary,\n                    iss_description,\n                    iss_root_message_id\n                 ) VALUES (\n                    " . $prj_id . ",\n";
     if (!empty($category)) {
         $stmt .= Misc::escapeInteger($category) . ",\n";
     }
     $stmt .= Misc::escapeInteger($priority) . ",\n                    " . Misc::escapeInteger($reporter) . ",";
     if (!empty($initial_status)) {
         $stmt .= Misc::escapeInteger($initial_status) . ",";
     }
     if (!empty($customer_id)) {
         $stmt .= "\n                    " . Misc::escapeInteger($customer_id) . ",\n                    " . Misc::escapeInteger($customer_contact_id) . ",\n                    '" . Misc::escapeString($contact['last_name']) . "',\n                    '" . Misc::escapeString($contact['first_name']) . "',\n                    '" . Misc::escapeString($sender_email) . "',\n                    '" . Misc::escapeString($contact['phone']) . "',\n                    '" . Misc::escapeString($contact_timezone) . "',";
     }
     $stmt .= "\n                    '" . Date_API::getCurrentDateGMT() . "',\n                    '" . Date_API::getCurrentDateGMT() . "',\n                    'created',\n                    '" . Misc::escapeString($summary) . "',\n                    '" . Misc::escapeString($description) . "',\n                    '" . Misc::escapeString($msg_id) . "'\n                 )";
     $res = $GLOBALS["db_api"]->dbh->query($stmt);
     if (PEAR::isError($res)) {
         Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
         return -1;
     } else {
         $new_issue_id = $GLOBALS["db_api"]->get_last_insert_id();
         $has_TAM = false;
         $has_RR = false;
         // log the creation of the issue
         History::add($new_issue_id, $usr_id, History::getTypeID('issue_opened'), 'Issue opened by ' . $sender);
         $emails = array();
         $manager_usr_ids = array();
         if (Customer::hasCustomerIntegration($prj_id) && !empty($customer_id)) {
             // if there are any technical account managers associated with this customer, add these users to the notification list
             $managers = Customer::getAccountManagers($prj_id, $customer_id);
             $manager_usr_ids = array_keys($managers);
             $manager_emails = array_values($managers);
             $emails = array_merge($emails, $manager_emails);
         }
         // add the reporter to the notification list
         $emails[] = $sender;
         $emails = array_unique($emails);
         // COMPAT: version >= 4.0.1
         $actions = Notification::getDefaultActions();
         foreach ($emails as $address) {
             Notification::subscribeEmail($reporter, $new_issue_id, $address, $actions);
         }
         // only assign the issue to an user if the associated customer has any technical account managers
         $users = array();
         if (Customer::hasCustomerIntegration($prj_id) && count($manager_usr_ids) > 0) {
             foreach ($manager_usr_ids as $manager_usr_id) {
                 $users[] = $manager_usr_id;
                 Issue::addUserAssociation(APP_SYSTEM_USER_ID, $new_issue_id, $manager_usr_id, false);
                 History::add($new_issue_id, $usr_id, History::getTypeID('issue_auto_assigned'), 'Issue auto-assigned to ' . User::getFullName($manager_usr_id) . ' (TAM)');
             }
             $has_TAM = true;
         }
//.........这里部分代码省略.........

        $tpl->assign("emails", $res);
        $tpl->assign("attached_emails", @implode(",", $HTTP_GET_VARS["item"]));
        if (Customer::hasCustomerIntegration($prj_id)) {
            // also need to guess the contact_id from any attached emails
            $info = Customer::getCustomerInfoFromEmails($prj_id, $HTTP_GET_VARS["item"]);
            $tpl->assign(array("customer_id" => $info['customer_id'], 'customer_name' => $info['customer_name'], "contact_id" => $info['contact_id'], 'contact_name' => $info['contact_name'], 'contacts' => $info['contacts']));
        }
        // if we are dealing with just one message, use the subject line as the
        // summary for the issue, and the body as the description
        if (count($HTTP_GET_VARS["item"]) == 1) {
            $email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($HTTP_GET_VARS["item"][0]), $HTTP_GET_VARS["item"][0]);
            $tpl->assign(array('issue_summary' => $email_details['sup_subject'], 'issue_description' => $email_details['message']));
            // also auto pre-fill the customer contact text fields
            if (Customer::hasCustomerIntegration($prj_id)) {
                $sender_email = Mail_API::getEmailAddress($email_details['sup_from']);
                list(, $contact_id) = Customer::getCustomerIDByEmails($prj_id, array($sender_email));
                if (!empty($contact_id)) {
                    $tpl->assign("contact_details", Customer::getContactDetails($prj_id, $contact_id));
                }
            }
        }
    }
}
$tpl->assign(array("cats" => Category::getAssocList($prj_id), "priorities" => Priority::getAssocList($prj_id), "users" => Project::getUserAssocList($prj_id, 'active', User::getRoleID('Customer')), "releases" => Release::getAssocList($prj_id), "custom_fields" => Custom_Field::getListByProject($prj_id, 'report_form'), "max_attachment_size" => Attachment::getMaxAttachmentSize(), "field_display_settings" => Project::getFieldDisplaySettings($prj_id), "groups" => Group::getAssocList($prj_id)));
$setup = Setup::load();
$tpl->assign("allow_unassigned_issues", @$setup["allow_unassigned_issues"]);
$prefs = Prefs::get($usr_id);
$tpl->assign("user_prefs", $prefs);
$tpl->assign("zones", Date_API::getTimezoneList());
if (User::getRole(Auth::getCurrentRole()) == "Customer") {
    $customer_contact_id = User::getCustomerContactID($usr_id);

//.........这里部分代码省略.........
         $issue_prj_id = Issue::getProjectID($issue_id);
         if (empty($issue_prj_id)) {
             return array(65, "Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.\n");
         }
         $email_account_id = Email_Account::getEmailAccount($issue_prj_id);
     }
     if (empty($email_account_id)) {
         return array(78, "Error: Please provide the email account ID.\n");
     }
     $body = Mime_Helper::getMessageBody($structure);
     // hack for clients that set more then one from header
     if (is_array($structure->headers['from'])) {
         $structure->headers['from'] = $structure->headers['from'][0];
     }
     // associate the email to the issue
     $parts = array();
     Mime_Helper::parse_output($structure, $parts);
     // get the sender's email address
     $sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
     // strip out the warning message sent to staff users
     if ($setup['email_routing']['status'] == 'enabled' && $setup['email_routing']['warning']['status'] == 'enabled') {
         $full_message = Mail_API::stripWarningMessage($full_message);
         $body = Mail_API::stripWarningMessage($body);
     }
     $prj_id = Issue::getProjectID($issue_id);
     Auth::createFakeCookie(APP_SYSTEM_USER_ID, $prj_id);
     $staff_emails = Project::getUserEmailAssocList($prj_id, 'active', User::getRoleID('Customer'));
     $staff_emails = array_map('strtolower', $staff_emails);
     // only allow staff users to use the magic cookie
     if (!in_array($sender_email, array_values($staff_emails))) {
         $has_magic_cookie = false;
     }
     if (Mime_Helper::hasAttachments($full_message)) {
         $has_attachments = 1;
     } else {
         $has_attachments = 0;
     }
     // remove certain CC addresses
     if (!empty($structure->headers['cc']) && @$setup['smtp']['save_outgoing_email'] == 'yes') {
         $ccs = explode(",", @$structure->headers['cc']);
         for ($i = 0; $i < count($ccs); $i++) {
             if (Mail_API::getEmailAddress($ccs[$i]) == $setup['smtp']['save_address']) {
                 unset($ccs[$i]);
             }
         }
         @($structure->headers['cc'] = join(', ', $ccs));
     }
     // Remove excess Re's
     @($structure->headers['subject'] = Mail_API::removeExcessRe(@$structure->headers['subject'], true));
     $t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_API::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$full_message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
     // automatically associate this incoming email with a customer
     if (Customer::hasCustomerIntegration($prj_id)) {
         if (!empty($structure->headers['from'])) {
             list($customer_id, ) = Customer::getCustomerIDByEmails($prj_id, array($sender_email));
             if (!empty($customer_id)) {
                 $t['customer_id'] = $customer_id;
             }
         }
     }
     if (empty($t['customer_id'])) {
         $t['customer_id'] = "NULL";
     }
     if (!$has_magic_cookie && Support::blockEmailIfNeeded($t)) {
         return true;
     }
     // re-write Threading headers if needed
     list($t['full_email'], $t['headers']) = Mail_API::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], "email");
     $res = Support::insertEmail($t, $structure, $sup_id);
     if ($res != -1) {
         Support::extractAttachments($issue_id, $full_message);
         // notifications about new emails are always external
         $internal_only = false;
         $assignee_only = false;
         // special case when emails are bounced back, so we don't want a notification to customers about those
         if (Notification::isBounceMessage($sender_email)) {
             // broadcast this email only to the assignees for this issue
             $internal_only = true;
             $assignee_only = true;
         }
         Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, $assignee_only, '', $sup_id);
         // try to get usr_id of sender, if not, use system account
         $usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($structure->headers['from']));
         if (!$usr_id) {
             $usr_id = APP_SYSTEM_USER_ID;
         }
         // mark this issue as updated
         if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') {
             Issue::markAsUpdated($issue_id, 'customer action');
         } else {
             if (!empty($usr_id) && User::getRoleByUser($usr_id, $prj_id) > User::getRoleID('Customer')) {
                 Issue::markAsUpdated($issue_id, 'staff response');
             } else {
                 Issue::markAsUpdated($issue_id, 'user response');
             }
         }
         // log routed email
         History::add($issue_id, $usr_id, History::getTypeID('email_routed'), "Email routed from " . $structure->headers['from']);
     }
     return true;
 }