獲取特定票證
請求參數
參數 | 類型 | 說明 | 必需的 |
---|---|---|---|
action | string | “GetTicket” | Required |
ticketnum | string | 用於查找票證的特定客戶票證號。 | Optional |
ticketid | int | 用於查找票證的特定票證 ID(需要 $ticketnum 或 $ticketid)。 | Optional |
repliessort | string | ASC 或 DESC。用於組織工單回複的順序。 | Optional |
響應參數
參數 | 類型 | 說明 |
---|---|---|
result | string | 操作結果:成功或錯誤 |
ticketid | int | 工單的唯一 ID。 |
tid | string | 向最終用戶顯示的唯一票號字符串。 |
c | string | 票證的客戶端唯一訪問權限。 |
deptid | int | 工單所屬部門的 ID。 |
deptname | string | 工單所屬部門的名稱。 |
userid | int | 工單所屬的用戶 ID。 |
contactid | int | 打開工單的聯係人 ID。 |
name | string | 票證提交者的姓名。 |
string | 票證提交者的電子郵件。 | |
requestor_name | string | 票證提交者的姓名。 |
requestor_type | string | 工單提交者的類型。 |
requestor_email | string | 票證提交者的電子郵件。 |
cc | string | 工單的抄送電子郵件地址。 |
date | string | 開票日期。格式:Y-m-d H:i:s |
subject | string | 票的主題。 |
status | string | 工單的狀態。 |
priority | string | 票證的優先級。 |
admin | string | 打開工單的管理員用戶的名稱。 |
lastreply | string | 上次回複票證的日期。格式:Y-m-d H:i:s |
flag | int | 票證標記到的管理員用戶的 ID。 |
service | string | 與票證關聯的服務的 ID(Sx 表示服務,Dx 表示域)。 |
replies | array | 工單上的一係列回複。 |
notes | array | 票據上的一係列注釋。 |
示例請求 (CURL)
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, 'https://www.example.com/includes/api.php');
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS,
http_build_query(
array(
'action' => 'GetTicket',
// See https://developers.whmcs.com/api/authentication
'username' => 'IDENTIFIER_OR_ADMIN_USERNAME',
'password' => 'SECRET_OR_HASHED_PASSWORD',
'ticketid' => '1',
'responsetype' => 'json',
)
)
);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
$response = curl_exec($ch);
curl_close($ch);
示例請求(本地 API)
$command = 'GetTicket';
$postData = array(
'ticketid' => '1',
);
$adminUsername = 'ADMIN_USERNAME'; // Optional for WHMCS 7.2 and later
$results = localAPI($command, $postData, $adminUsername);
print_r($results);
示例響應 JSON
{
"result": "success",
"ticketid": "1",
"tid": "516757",
"c": "KPqH7yG3",
"deptid": "1",
"deptname": "Sample Support Department",
"userid": "1",
"contactid": "0",
"name": "Cynthia Reilly",
"email": "[email protected]",
"cc": "",
"date": "2016-01-01 06:26:29",
"subject": "This is a sample ticket",
"status": "Closed",
"priority": "Medium",
"admin": "",
"lastreply": "2016-01-01 06:30:16",
"flag": "0",
"service": "",
"replies": {
"reply": [
{
"replyid": "0",
"userid": "1",
"contactid": "0",
"name": "Cynthia Reilly",
"email": "[email protected]",
"requestor_name": "Cynthia Reilly",
"requestor_email": "[email protected]",
"requestor_type": "Owner",
"date": "2016-01-01 06:26:29",
"message": "Hey, \r\n\r\nThis is the first ticket message!\r\n\r\nThanks\r\n\r\nCynthia",
"attachment": "123456_attachment_name.png",
"attachments": [
{
"filename": "attachment_name.png",
"index": 0
}
],
"attachments_removed": true,
"admin": ""
},
{
"replyid": "1",
"userid": "1",
"contactid": "0",
"name": "",
"email": "",
"requestor_name": "Demo Admin",
"requestor_email": "",
"requestor_type": "Operator",
"date": "2016-01-01 06:27:01",
"message": "Hello, \r\n\r\nThis is the first ticket reply by an admin user!\r\n\r\nThanks\r\n\r\nDemo Admin",
"attachment": "",
"attachments": [
[]
],
"attachments_removed": false,
"admin": "Demo Admin",
"rating": "0"
},
{
"replyid": "2",
"userid": "1",
"contactid": "0",
"name": "",
"email": "",
"requestor_name": "Cynthia Reilly",
"requestor_email": "[email protected]",
"requestor_type": "Owner",
"date": "2016-01-01 06:30:16",
"message": "Hey, \r\n\r\nThis is a second reply!\r\n\r\nThanks\r\n\r\nCynthia",
"attachment": "",
"attachments": [
[]
],
"attachments_removed": false,
"admin": "",
"rating": "0"
}
]
},
"notes": {
"note": [
{
"noteid": "1",
"date": "2016-01-01 06:26:42",
"message": "This is a ticket note",
"attachment": "",
"attachments": [
[]
],
"attachments_removed": false,
"admin": "Demo Admin"
}
]
}
}
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注:本文由純淨天空篩選整理自whmcs.com大神的英文原創作品 GetTicket。非經特殊聲明,原始代碼版權歸原作者所有,本譯文未經允許或授權,請勿轉載或複製。